Luxury Hotels in Playa del Carmen, Quintana Roo

"Place is huge and beautiful, staff was very friendly."

"We had a wonderful trip this time like all the times before! We always enjoy our time at VIM and will definitely be back! Thanks for all the little touches for our birthdays/anniversary celebrations that made our trip special! We will see you all next year!"

"Overall, my family and I really enjoyed our stay at this hotel. The staff was friendly, room service was excellent, and there were plenty of great food options and fine dining restaurants. The entertainment was well thought out—not just for kids, but for adults too. The beach was beautiful, with plenty of sunbeds and a large sandy area that our kids loved. There were lots of activities available throughout the day and into the evening. However, we did experience two downsides. First, the pool temperature became too warm by the end of the day, making it less refreshing. At times, the pool was also not as clean as expected. Second, the ocean conditions were disappointing—there was an overwhelming amount of seaweed, the water was not the clear turquoise we had hoped for, and there was a very unpleasant smell. While the staff did their best to clean the beach, it would have been helpful to be informed about the ocean conditions in advance, especially since swimming in the ocean was one of the main reasons we chose this destination. In light of that, it might be fair to adjust the price accordingly."

"I liked the fact that their dinner buffet changed everyday. So every day was a different theme so the food was not the same every day. I did not liked the fact that we could not go into the beach in any of the days we stayed. From what I understand this was due to erosion..so we had to travel north to islas mujeres to be able to go into the water. Kind of sucked but we made the most of it. "

"We loved the stay at Wyndham Alltra. Not ready for our stay to end. Until next time!!!"

"My husband and I enjoyed our time as we were only there to relax. We got the swim out room which was great bc we were able to relax in the pool at all times. The staff kept the property spic and span. The drinks were ok. They provided personal bottles in our room which were very strong. The buffet was ok. It’s Really what you make of it but the restaurants are great. I loved the Rodeo grill. The only thing is I wished they provided more information about amenities upon arrival versus me having to dial 0 every time I had a question. Nevertheless they answered quickly each time. "

"It was a beautiful resort. The staff was extremely kind and the food was great. Plenty of activities to do daily. The property is well kept and the pools were a great place to spend the day. "

"I enjoyed my stay "

"Beautiful property and excellent service."