Condo Resorts in Quintana Roo

"Place was very nice! Would recommend and possibly even come back. As per every hotel there are good and bad things. Good things- rooms are clean, food was very good at La Luce, both the Japanese restaurants, Maxal. Buffet had lots of option for both breakfast and lunch, never tried it for dinner. The steak place was just okay, maybe we didn’t get what was good but none of our dishes were good here. The coffee shop had amazing lattes and very very good crepes! Staff was friendly, even on the beach they came to take our orders for drinks. We were “enclave” so we had access to a couple of places others didn’t. From talking to others they even got beach Totes to use while there, we were not offered that when we checked in, not sure why. Love the app to make reservations, see menus and event schedules. Now on the things they could improve…the beach could be cleaner, we walked up and down the beach and some hotels had trucks cleaning the beach of seaweed, ours didn’t do that and it was pretty bad. They never restocked our bathroom or mini bar, only sometimes the fridge with water and chips. The hotel could be cleaner, windows and mirrors were very dirty everywhere. like we sat to watch the sunrise on the top patio you couldn’t see through the glass. Other than that the place was great we very much enjoyed our stay here. Jose at the concierge was very nice and helped us book all our restaurant reservations. He’s actually the one that told us we were “enclave”, otherwise I don’t thin"

"Resort was excellent; staff was friendly and room was immaculate! Food was mostly amazing, though Spice was something to be desired. Other than that it was amazing!"

"Great friendly staff, good food, nice beach pool. "

"Great stay. "

"Suites and restaurants were modern and of great quality. The pool area should be bigger or there should be more pools for the size of the resort and luxury appeal/brand that they intend to offer. I did not appreciate however that my family was told that we needed to pay an additional $20 each for lunch because our flight was in the evening and we had a late checkout from an all inclusive experience. This was unwarranted after spending a week in multiple rooms including a suite and we were offered lunch prior to check in upon an early arrival. If the brand and resort intends to cater to a caliber of customers and experience, this ask or request should’ve not occurred in any way and tainted the overall experience. The staff at the restaurants, house keeping and general support were all amazing and made our experience and stay wonderful, forgetting that there were only two pools given the size of the resort, the water slides and kids area is only for children under 12, and entertainment for both children and adults were lacking daily in comparison to other luxury all inclusive resorts of a certain caliber. "

"We upgraded to a suite with a Jacuzzi it was nice. The food was wonderful. The staff was awesome. Drinks In the VIP lounge were awesome. The staff was so nice. Buy your massage PKG when you check in to save money. I definitely would stay here again."

" The hotel has amazing beach views, rooms are clean and comfortable, the staff are friendly and nice, WiFi has high speed, the breakfast is good too. I will be staying there again."

"Not much night entertainment. "

"Rooms were clean and the staff were amazing with the room service. Downside is that this is a small resort, entertainment could be better."