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Hilton Cancun, an All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hilton Cancun, an All-Inclusive Resort

Restaurant
2 outdoor pools, sun loungers
Lobby
Sports facility
Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • On private beach
  • All inclusive
  • Room service
The current price is P25,170
P25,170 total
includes taxes & fees
Mar 3 - Mar 4

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Hair dryer, bathrobes, towels

Room, Connecting Rooms (Sunset View, 1 King Or 2 Queens)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
Rainfall showerhead
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds (Sunset View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Sunset View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Sunset View)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View, Corner

View from room

Room, 2 Queen Beds, Ocean View, Corner

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim Up Pool View)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View, Corner

Living area

Room, 1 King Bed, Ocean View, Corner

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Living area

Presidential Suite, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
  • 195 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Parlor)

Living area

Suite, 1 King Bed, Ocean View (Parlor)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Kitchenette
Refrigerator
  • 152 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Nature view

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Swim-Up)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Nature view

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Nature view

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront (Swim-Up)

View from room

Suite, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ocean View

View from room

Deluxe Suite, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
Hypo-allergenic bedding
  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Oceanfront (High Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View

View from room

Room, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Suite, 1 Bedroom, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 77 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Hair dryer, bathrobes, towels

Room, Connecting Rooms, Ocean View (1 King Or 2 Queens)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
Rainfall showerhead
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for Room, 2 Queen Beds (Swim-Up)

View from room

Room, 2 Queen Beds (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Suite, 2 Bedrooms

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Family Suite, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
2 bedrooms
Rainfall showerhead
Private bathroom
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront

View from room

Suite, 1 King Bed, Oceanfront

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Suite, 2 Queen Beds

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Swim Up Pool View)

View from room

Suite, 2 Queen Beds (Swim Up Pool View)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 77 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Swim Up Pool View)

View from room

Suite, 1 King Bed (Swim Up Pool View)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 77 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Oceanfront (High Floor)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Oceanfront (High Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront (Swim-Up)

View from room

Room, 2 Queen Beds, Oceanfront (Swim-Up)

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Hypo-allergenic bedding
Hair dryer
Private bathroom
  • 40 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Superior With Sea View

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, free rollaway beds, free WiFi

Double Room Standard

  • Sleeps 3
  • 2 Queen Beds

Double Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Cancun Mar Caribe All-Inclusive Resort

Pool
All inclusive
Spa
Pet friendly
8.6 out of 10, Excellent, 2,262 reviews
The price is P25,251
P30,820 total
includes taxes & fees
Feb 12 - Feb 13
Hilton Cancun Mar Caribe All-Inclusive Resort
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About the neighborhood

Map
Highway 307, Cancun, QROO, 77500

What's nearby

  • Xoximilco - 12 min drive
  • Moon Palace Golf Club - 13 min drive
  • Puerto Morelos Beach - 20 min drive
  • Petempich Bay - 20 min drive
  • Riviera Cancun Golf Resort - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

Luxury all-inclusive property near Moon Palace Golf Club
Take advantage of free water park access, 2 poolside bars, and a swim-up bar at Hilton Cancun, an All-Inclusive Resort. This property is a great place to bask in the sun with a private beach, sun loungers, and kayaking. For some rest and relaxation, visit the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
Other perks at this property include:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and a swim-up bar
  • Free self parking and valet parking
  • Free bicycle rentals, concierge services, and a banquet hall
  • A 24-hour front desk, a paddleboard on site, and beach umbrellas
  • Guest reviews speak highly of the family-friendly amenities, dining options, and pool
Room features
All 714 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Hypo-allergenic bedding and free rollaway/extra beds
  • Coffee/tea makers, daily housekeeping, and desk chairs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
Dining availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Azulinda Lobby Bar
  • Azulinda Market & Cafe
  • La Luce
  • Maxal
  • Vela Food Hall

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 7 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1540 per accommodation (varies based on length of stay)
Welcoming dogs only
1 total (up to 51 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of Feb 1, 2025, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on Mar 3, 2025 start from P 25,169.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Cancun, an All-Inclusive Resort pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 51 lbs per pet. There's a fee of MXN 1540 per accommodation, per stay.

How much is parking at Hilton Cancun, an All-Inclusive Resort?

Self parking and valet parking are free at this property.

What time is check-in at Hilton Cancun, an All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hilton Cancun, an All-Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Hilton Cancun, an All-Inclusive Resort?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Hilton Cancun, an All-Inclusive Resort located?

Nestled on the beach, this Cancun property is within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and El Tinto Golf Course are also within 6 mi (10 km).

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1886 out of 3198 reviews" "
Rating 8 - Good. 682 out of 3198 reviews" "
Rating 6 - Okay. 310 out of 3198 reviews" "
Rating 4 - Poor. 169 out of 3198 reviews" "
Rating 2 - Terrible. 151 out of 3198 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Edmund

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The trucks beeping , making deliveries,was annoying .
Stayed 1 night in Jan 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort would go back forsure. If one thing could be better i would say the beds could be a bit softer other than that it was amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Tommaso

Liked: Cleanliness, staff & service, property conditions & facilities
Great eesort
Stayed 7 nights in Dec 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our children loved the pools, the hot tubs, the food and the Kids Corner. My daughter loved the women who run the Kids Corner and my kudos to them. The little ice cream / confectionary shop is also really cute. The food options were great and even the buffet Vela had such different options it was like going to a different restaurant each time really. The staff were all (and I mean all of them) so friendly and easy going, and kind to us, and our kids. It was my wife's birthday and the staff when they found out made it very special. We loved it here and will be back. The only suggestions I would make are: 1) The hot tub needs better cleaning during the day, filtration, and jets. It was kind of just a pool of hot water that was not moving, which we weren't used to and wasn't very pleasant (although our daughter still liked it). 2) The black lettering for the room numbers and the signs for room numbers should be replaced with plates. They are very nice when they aren't broken but unfortunately a lot of them are broken and it makes the place look a bit run down for no reason (which it isn't). Our room on the 5th floor was gorgeous and was so quiet. We loved the room and room service.
Stayed 6 nights in Jan 2025

4/10 Poor

Yumi Nakamura

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Candice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beautiful
Stayed 2 nights in Jan 2025

10/10 Excellent

Kun Soo, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is great but it was too hard to book special restaurants. Room service was fantastic!
Stayed 4 nights in Dec 2024

4/10 Poor

Amy

Disliked: Staff & service
Not a great experience. Our first room was unacceptable. Especially for a Hilton standard. Staff was not very accommodating in most were very rude. We had two staff manager members at made the day better otherwise we most likely would’ve checked out and went to another hotel. Food was just average. Just a very disappointing trip. Will never go back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Jan 2025

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at the Hilton Cancun. Everything was clean, customer service was great.
Stayed 4 nights in Jan 2025

10/10 Excellent

mohammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and facilities Varieties of food Nice and cool staff
Stayed 5 nights in Jan 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't love the glass bathroom, and thin walls between the rooms. Loved EVERYTHING else.
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants were all great. The service from thd staff was wonderful, my granddaughter loved the kids CLUB ❤️
Stayed 3 nights in Jan 2025

10/10 Excellent

Kyra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 4 nights in Jan 2025

6/10 Okay

Jay, Daniel Island

Traveled with partner
Liked: Staff & service
Property upgraded our room when we arrived. Stated that they had given our room to someone else. Good for us, right? Wrong. Beautiful view of the ocean! As the sun set, the loud music started in the veranda outside our suite. We asked for Another room on the other side of the hotel. No rooms available. The storm arrived the next night. Wind and rain. Around 1am, I Got up to check on something and put my feet on the floor. Water! Turned on the lights and water everywhere. No other rooms available. Sad story is, no one came to check out the issue which tells me that they knew. Food was ok. very disappointed with the Hilton property.
Stayed 5 nights in Jan 2025

10/10 Excellent

NICOLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property! Staff was attentive and friendly.
Stayed 4 nights in Jan 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Radwa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and the stay was wonderful. Everyone was so pleasant and nice. I only wish the food options were a little better. They took allergy notes when entering but not much was done on the buffet end to ensure that allergies were being accommodated
Stayed 4 nights in Jan 2025

8/10 Good

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well taken care of
Stayed 6 nights in Jan 2025

10/10 Excellent

Bindu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Minnah Bilal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was absolutely stunning and the staff was incredible!
Stayed 3 nights in Jan 2025

4/10 Poor

Xi

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far off the the strip. Very inconvenient to get a taxi. Worst staff and customer experience ever in cancun. All the staffs are just waiting and asking for tips every 5 seconds. Food is awful and limited that requires reservation everyday.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alison Gray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer property that has excellent restaurants, pools, and staff. The rooms are very roomy and clean. All staff treat you very special and honestly enhanced our experience in Cancun.
Stayed 4 nights in Jan 2025

6/10 Okay

Jacklyn

Liked: Cleanliness
Stayed 4 nights in Dec 2024