Family friendly Hotels in Playa del Carmen, Quintana Roo

"We had a great time. Everyone was welcoming and the buffet food was delicious. Lots of variety. The entertainment was good and not too late at night. Thank you"

"For my first resort it was actually pretty amazing."

"Really enjoyed my stay here. I booked a swim out room, and thankful I did. Was nice waking up every morning and having the ability to jump right into the pool. Room itself was very spacious. Bed was comfortable, and the furniture was simple, but worked. Didn't feel trendy or dated. I dined at the 2 of the restaurants and did the buffet. I've read a lot of complaints about the food, and honestly, nothing I had was bad. On the same note, nothing also really stood out. I used the room service feature, and the wait time was about 45 minutes, so please keep that in mind if you are famished. Staff were professional and courteous. I went in the season of sea weed, so the beach was not accessible (I travel to Mexico often, so this is not a surprise to me. Please research when this happens so you are not caught off guard by it). I have only 2 minor complaints. The first, is I am an early riser. So I had to wait till about 730/0800 to get my swim time in as they were doing the maintenance on the pools (not dinging them for this, as this is very much a resort that has an active night life). The second is the remoteness of this location. My excursions that I booked, I was in the cab/vans a lot due to being the first one being picked up (e.g. I booked a Chichen Itza tour, and left at 0700, and got back at 2330). So if you plan to do any long excursions, look at spending the extra money and do it exclusive). I had a lot of fun and would stay here again."

"This was an amazing family trip, the check in process could have been a little faster because they do take time to check you in. Also one of the staff ladies in the breakfast buffet was rude to people that didnt speak English and she closed early . I do also feel that they can re inforce not feeding the wildlife and more strict in non smoking areas. Drinks are available but no apple juice at all. The hacienda wait time to get our food was over 40 mins. "

"The animals present at the property. And didn't like the beach because of too much sea weed and were not even able to go on the beach"

"Resort was filled with activities, transport was available for activities outside the resort. Food was good/ok. Would go back again!"

"Great resort "

"I was my enjoyed every second of it definitely recommend"

"My husband and I went here for our honeymoon and we were very pleased! Pros: • Good selection of food, very allergy conscious • Spacious rooms • Accessible resort layout (didn't have to walk a mile to get food or drinks lol) • Plenty of areas to lounge around the pools, shaded and sunny • Fantastic room service and accomadating staff if/when we needed anything • Very inexpensive shuttle service provided every day to/from town • 24hr sports bar/snack bar, never went hungry Cons: • Music by the pools was a bit loud, we would have appreciated a designated quiet pool area • Large part of the resort was under construction, didn't limit much but it was an eye sore/noisy at times • Not an issue of the resort, but the ocean by our resort was full of gross seaweed, so check the time of year you're going for that sort of thing! Over all we were happy we chose this resort and would recommend it!"