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Sandos Caracol Eco Resort - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Gran Coyote Golf

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Photo gallery for Sandos Caracol Eco Resort - All Inclusive

Aerial view
Restaurant
Reception
1 bedroom, free minibar, in-room safe, desk
Living area

Reviews

6.8 out of 10

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar
  • Breakfast included
  • Pool

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Eco Family Suite

1 bedroom, free minibar, in-room safe, desk

Eco Family Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 41 sq m
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Eco Family Superior

1 bedroom, free minibar, in-room safe, desk

Eco Family Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Renovated in 2017
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Superior Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Superior Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 39 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Penthouse Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Penthouse Select Adults Only

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 62 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Select Adults Only

1 bedroom, free minibar, in-room safe, desk

Deluxe Select Adults Only

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
  • 41 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View 1 Bedroom Suite

1 bedroom, free minibar, in-room safe, desk

Pool View 1 Bedroom Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Penthouse

1 bedroom, free minibar, in-room safe, desk

Pool View Penthouse

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 62 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Pool View Superior

1 bedroom, free minibar, in-room safe, desk

Pool View Superior

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Eco Family Penthouse

1 bedroom, free minibar, in-room safe, desk

Eco Family Penthouse

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Bathrobes
  • 64 sq m
  • Sleeps 5
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 5

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 5

Suite Premium with Garden View

  • Sleeps 5

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 2
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 4
  • 1 Double Bunk Bed and 1 King Bed

View all photos for Suite Master with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Master with Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior

1 bedroom, free minibar, in-room safe, desk

Room Superior

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Pool View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Pool View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Room Superior with Pool View

1 bedroom, free minibar, in-room safe, desk

Room Superior with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium

1 bedroom, free minibar, in-room safe, desk

Suite Premium

  • Sleeps 4
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 3
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Suite Premium with Garden View

  • Sleeps 2
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Suite Superior with View

1 bedroom, free minibar, in-room safe, desk

Suite Superior with View

  • Sleeps 5

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About the neighborhood

Map
Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

What's nearby

  • Playa Xcalacoco - 14 min walk - 1.2 km
  • Gran Coyote Golf - 4 min drive - 1.8 km
  • Quinta Avenida - 8 min drive - 5.7 km
  • Playa del Carmen Main Beach - 9 min drive - 5.7 km
  • Punta Esmeralda Beach - 10 min drive - 3.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪The Fives Plaza - ‬19 min walk
  • ‪La Laguna - ‬3 min walk
  • ‪Marley Coffee - ‬19 min walk
  • ‪Arezzo - ‬14 min walk
  • ‪Breeze Pool Bar - ‬14 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Upscale all-inclusive property near Gran Coyote Golf
Located close to Quinta Alegría Shopping Mall, Sandos Caracol Eco Resort - All Inclusive provides a free breakfast buffet, an adjacent golf course, and free water park access. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a facial, a deep-tissue massage, and a body scrub at Spa Sandos, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include snorkeling, beach volleyball, and sailing. In addition to 2 poolside bars and a swim-up bar, guests can connect to free WiFi in public areas.
Other perks include:
  • 2 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • An outdoor pickleball court, a billiards/pool table, and tour/ticket assistance
  • Guest reviews speak well of the family-friendly amenities
Room features
All 956 rooms boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to perks like air conditioning and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Plasma TVs with satellite channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 7 restaurants
  • 9 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 5 hot tubs
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Outdoor padel court
  • Outdoor pickleball court
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property's water park is closed every Tuesday. The water park is open Wednesday - Monday from 10 AM-5 PM for adults and from 9 AM-6 PM for children.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caracol Eco
Caracol Sandos
Caracol Sandos Eco Resort
Eco Caracol Sandos
Eco Sandos Resort
Sandos Caracol Eco
Sandos Caracol Eco Playa del Carmen
Sandos Caracol Eco All Inclusive Playa del Carmen
Sandos Caracol Eco Resort All Inclusive Playa del Carmen
Sandos Eco Resort
Caracol Beach
Caracol Village Hotel Playa Del Carmen
Hotel Sandos Caracol Eco
Sandos Caracol Beach Resort Spa
Sandos Caracol Eco Hotel
Sandos Caracol Mexico
Sandos Caracol Riviera Maya

Frequently asked questions

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Sandos Caracol Eco Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sandos Caracol Eco Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Sandos Caracol Eco Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Sandos Caracol Eco Resort - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Sandos Caracol Eco Resort - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Sandos Caracol Eco Resort - All Inclusive located?

Located in Corasol, this beachfront property is next to a golf course and within 3 mi (5 km) of Gran Coyote Golf and Quinta Avenida. Quinta Alegría Shopping Mall and Central Square are also within 9 mi (15 km).

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Sandos Caracol Eco Resort - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 401 out of 1503 reviews
Rating 8 - Good. 376 out of 1503 reviews
Rating 6 - Okay. 280 out of 1503 reviews
Rating 4 - Poor. 194 out of 1503 reviews
Rating 2 - Terrible. 252 out of 1503 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

Loved seeing all the wildlife
Stayed 6 nights in Jun 2025

10/10

Staff was great and very attentive
Stayed 3 nights in Jun 2025

10/10

Excelente hotel 10/10
Stayed 4 nights in Jun 2025

10/10

Great for little ones and the whole family.
Stayed 4 nights in Jun 2025

10/10

Second time going, even more amazing!
Stayed 7 nights in May 2025

10/10

Awesome hotel
Stayed 5 nights in Mar 2025

10/10

Loved the animals and all the things we could do with the kids.
Stayed 5 nights in Apr 2025

10/10

Property is large but unique. The walks have so much to see that you don’t really mind. The natural landscape really enhances the property
Stayed 3 nights in Jun 2025

10/10

Friendly staff, nice restaurants, lots of nature around.
Stayed 5 nights in Apr 2025

10/10

There were so many things to do at the property. We didn’t even have to leave the resort if we didn’t need to.
Stayed 6 nights in Apr 2025

8/10

The staff was very nice 👌
Stayed 5 nights in Apr 2025

10/10

Great resort, staff were friendly and very helpful. We were 4 adults and 4 kids. There was something for everyone at this resort.
Stayed 7 nights in Apr 2025

2/10

It was dirty pools never cleaned food is bad overall never go here p
Stayed 7 nights in Jun 2025

8/10

Nice place!
Stayed 4 nights in Apr 2025

6/10

Rooms are old need to upgrade room furniture
Stayed 6 nights in Jun 2025

10/10

Very kid friendly, great to walk around
Stayed 5 nights in Mar 2025

10/10

We loved that the resort is immersed in the forest and that animals are living freely around us.
Stayed 7 nights in Mar 2025

10/10

It had paddle, tennis and pickleball courts for the guest.
Stayed 6 nights in Apr 2025

4/10

It wasn’t what I expected. The resort was on the construction. It was noisy. It was dusty the lobby. Overall, I did not like the resort.
Stayed 6 nights in Jun 2025

10/10

Property was beautiful and clean, kids loved water park, we went in the river and the cenotes
Stayed 4 nights in Mar 2025

6/10

Needs More maintenance poor expectations
Stayed 4 nights in Jun 2025

10/10

Love the eco and family-friendly aspects of this resort!
Stayed 8 nights in Feb 2025

10/10

Amazing people and the food was amazing
Stayed 7 nights in Jan 2025

4/10

Had horrible experience if you are not part of their elite members don’t stay there as they treat you as if they are doing you a favor to stay at the resort then we got locked out of our room because they thought we had checked out but left all our belongings in the room won’t recommend this property
Stayed 5 nights in Jun 2025

2/10

Alot of the area was under costruction food was cold, lost my phone later to be found broken and not in working condition.
Stayed 4 nights in Jun 2025