6/10 Okay
Anangelina
Traveled with group
Nov 19, 2024
Liked: Cleanliness, staff & service, property conditions & facilities
If you are going as a couple to have a getaway this is the hotel for you!
If your case, like mine, is to have a group organized for an special occasion, i recommend you to look elsewhere. The whole process is very unpersonal and you are always dependent on a template answer, they do not care about the customer and are willing to cancel reservations last minute, do not reply emails and even when on site, no one took accountability.
This made the whole experience bittersweet and very hard to enjoy and prompted us to expose this as no traveler should go through this.
One important call out is that the staff on site try to compensate for all the previous challenges and they excel at it! The staff of the hotel is outstanding and they will go above and beyond to make every experience unique, Naomi and Paula made everything in their power, and then some, to make sure that us and every guest made perfect memories from this trip.
Anangelina
Stayed 4 nights in Nov 2024