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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
Adults-only luxury on the beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

Beach/ocean view
Exterior
View from room
View from room
Premium bedding, in-room safe, individually decorated
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • All inclusive
    All inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
The price is P30,174
P30,174 total
includes taxes & fees
Dec 8 - Dec 9

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  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Run of the House

Premium bedding, in-room safe, individually decorated

Run of the House

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

View from room

Preferred Club Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Master Suite Ocean Front

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
  • 66 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front

Premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Club Lounge
  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Master Suite Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
  • 123 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite Ocean View

View from room

Honeymoon Suite Ocean View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Private indoor spa tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 12 min walk - 1.0 km
  • Iberostar Cancun Golf Course - 2 min drive - 2.4 km
  • La Isla Shopping Mall - 3 min drive - 2.6 km
  • Cancun Interactive Aquarium - 3 min drive - 2.6 km
  • Delfines Beach - 5 min drive - 4.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬1 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancun - ‬18 min walk
  • ‪Puerto Madero - ‬19 min walk
  • ‪Club 91 Lounge - ‬7 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Luxury all-inclusive property near Iberostar Cancun Golf Course
Take advantage of an adjacent golf course, 3 poolside bars, and a beach bar at Secrets The Vine Cancun - Adults Only - All Inclusive. This property is a great place to bask in the sun with a white sand beach, beach cabanas, and beach massages. Treat yourself to a manicure/pedicure, reflexology, or hydrotherapy at the onsite spa. The on-site Mexican cuisine restaurant, Market Cafe, offers breakfast, lunch, dinner, and ocean views. Fitness classes and Pilates classes are offered at the gym; other things to do include beach yoga and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
Additional perks include:
  • 4 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • An area shuttle, express check-out, and ATM/banking services
  • Luggage storage, a ballroom, and a 24-hour front desk
  • Guest reviews give top marks for the dining options, beach locale, and pool
Room features
All 497 individually furnished rooms include comforts such as 24-hour room service and free international calls, in addition to perks like premium bedding and furnished balconies. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and free rollaway/extra beds
  • Bathrooms with rainfall showers and free toiletries
  • 42-inch flat-screen TVs with satellite channels
  • Daily housekeeping, desks, and phones

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities
Access to 18-hole golf course
Golf open for guests ages 18 years old and older
Golf green fees

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night
Welcoming dogs only
Up to 22 lbs per pet
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

How much does it cost to stay at Secrets The Vine Cancun - Adults Only - All Inclusive?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Secrets The Vine Cancun - Adults Only - All Inclusive on Dec 8, 2024 start from P 30,173.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets The Vine Cancun - Adults Only - All Inclusive pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night.

How much is parking at Secrets The Vine Cancun - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, golf, aerobics classes, and more.

Where is Secrets The Vine Cancun - Adults Only - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within 2 mi (3 km) of Ballenas Beach, La Isla Shopping Mall, and Iberostar Cancun Golf Course. Delfines Beach is 2.3 mi (3.7 km) away.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 983 out of 1651 reviews" "
Rating 8 - Good. 329 out of 1651 reviews" "
Rating 6 - Okay. 174 out of 1651 reviews" "
Rating 4 - Poor. 82 out of 1651 reviews" "
Rating 2 - Terrible. 83 out of 1651 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ana

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Everything was great! Except for the lobby area. The AC doesn’t work and it’s hot. The buffet was downstairs and it was very uncomfortable because of the AC not working. So you’re eating and sweating. The pool service by Carlos and Fernando was phenomenal! Very attentive and friendly. Staff was all great. Would definitely stay here again and I hope that AC gets fixed asap!
Stayed 4 nights in Nov 2024

2/10 Terrible

Keval

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hyatt every experienced. Do not go here they have heater set to 80 degrees people are sweating while eating.
Stayed 3 nights in Nov 2024

8/10 Good

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Ulf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except for the air conditioning that was not working in the public areas including restaurants and cafeterias.
Stayed 4 nights in Nov 2024

10/10 Excellent

Viridiana

Stayed 3 nights in Oct 2024

2/10 Terrible

Elliot Durand

Stayed 4 nights in Nov 2024

10/10 Excellent

Zackariyya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. They catered to all of our needs and were very friendly and approachable. The food could use some improvement, but it’s not terrible and definitely still edible. The best dining option for us was at Bluewater Grill. The views from our room was amazing. We also enjoyed the various activities around the hotel such as the pool volleyball and karaoke night. The drinks, while limited in options, were still great! We definitely recommend Secrets the Vine but we will probably choose to stay at another Secrets resort where the food is better.
Stayed 3 nights in Nov 2024

8/10 Good

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was beautiful and so very clean! Everyone was more than happy to help you with whatever you might need. The pools were amazing and service could not have been better. There was only one dining exp that we did not like and that was the blue water restaurant from the food to the service, steaks were overcooked and cold and waiter was not so friendly or really seemed to care if we were enjoying our dinner or not It was also never quiet on the side of the bldg we were on as there was a constant loud hum of the mechanical portion of one of the buildings
Stayed 4 nights in Nov 2024

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is beautiful, staff is excellent. The ocean is too rough for casual bathing, so this is more of a pool destination. The resort needs ceiling fans to circulate the air, there are no fans in the lobby, at the restaurants, or in the rooms. Ventilation could be much better. The ocean front suite was gorgeous, with a panoramic view and a lot of space. The restaurants fell short of expectations but the buffet was awesome. I honestly looked forward to that buffet ever day and we are not 'buffet people'. I was hoping for more premium liquors, at least in the nice restaurants and lounges, but the real problem was the mixers. The juices weren't great and it seems like the carbonated mixers were not refrigerated as everything tasted flat. Oh, avoid the 'presentation' at all costs. Its just another high pressure 'timeshare' like presentation that will literally ruin your day. I don't care how much free stuff they offer you, avoid it at all costs. And the Isla Mujares? Avoid. It's filled with scammers and you won't walk two feet in any direction without getting harassed. Oh, and the van picks up at several resorts so you will spend 1.5 hours each way just to get to the boat. Still, it was a beautiful resort with excellent staff. There were a lot of anniversaries, weddings, etc and I imagine most of these people were repeat customers. Everyone seemed happy there.
Stayed 5 nights in Nov 2024

10/10 Excellent

Janina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, good food, and great service
Stayed 2 nights in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities
Stayed 3 nights in Oct 2024

8/10 Good

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
too hot in the common areas breakfast buffet was the same every day. dragons was excellent and they make a good margarita
Stayed 5 nights in Nov 2024

10/10 Excellent

Qi

Stayed 3 nights in Oct 2024

10/10 Excellent

Aashana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Secrets the Vine was amazing - the staff were very friendly and attentive, and there was a variety of dining options, in particular the breakfast and lunch buffet options were exceptional in terms of variety and quality. The property is very nicely maintained and each space has been created with a lot of thought and attention. The beach and 3 pools were also really great and we never ran out of things to do. The room was very spacious and comfortable.
Stayed 5 nights in Nov 2024

2/10 Terrible

john

Traveled with family
Liked: Cleanliness, amenities
Rude check personal, Georgia and was not helpful when I asked to purchase another room. Was easier doing so on the Expedia app instead.
Stayed 4 nights in Nov 2024

6/10 Okay

Yorleny Y

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel does not provide vip services that you pay for. Liquor is poor. I’m supposed to get top shelf and I did not. The pillows smell horrible. I waited 45 min for the dragon dinning food was mediocre. Hostess made me feel like I was a second class citizen. ( sit down) and waited for 45 minutes. Worst experience ever for the price I paid
Stayed 5 nights in Oct 2024

10/10 Excellent

Eugenia, Frankfort

Stayed 3 nights in Oct 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place. Truly for the younger generation (18-30 year olds). It’s a little loud all day and night.
Stayed 3 nights in Jul 2024

6/10 Okay

Priscilla

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was lovely and the staff very friendly and hospitable however the food could of been better and I was expecting the resort and pool areas to be bigger. No Ac in common areas which wasn’t horrible since the weather never went above 84 and cloudy but I could only imagine on a hot sunny day. Would I come back? Probably Not but I did enjoy the stay and made the best of it
Stayed 3 nights in Oct 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and amazing service staff. Will definitely return!

6/10 Okay

Beatriz

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Me gusto la comida, para ser un todo incluido es la mejor cocina que he probado y he estado en cancun 7 veces en diferentes hoteles. Lo que odiè fue que quisieron darme otra habitación sin antes consultarmelo, me la dieron una hora tarde y tambien odiè como todo el tiempo trataban de venderte un update. Todo el tiempo era por 100 dólares mas tienes esto, por 100 dolares mas tienes aquello. Hellooo entonces què es lo que sí tengo incluido??? 🙄 y mas importante el aire acondicionado horrible, en el lobby no hay quien esté y las habitaciones no enfríaban tampoco, no había ventilador de techo lo q lo hacia mucho peor.
Stayed 4 nights in Oct 2024

8/10 Good

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and the staff were great but my only complaint would be the dining options were limited. There was an hour to hour and a half wait when we tried to eat at the steak house so we chose room service or the buffet. So when we went to the buffet, the selection was limited and the food was rather bland.
Stayed 7 nights in Oct 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024