Cancun hotel rooms a the Excellence Resorts

"Felt very safe. Lost a purse and phone on different nights while out dancing at night, and both items were found in the lost and found the next day. Maid service organized our things for us and the staff remembered us each day."

"Exceptional service throughout our stay there. We will definitely return. Excellent food! Great customer service. Very professional, and the hotel was very clean. "

"Property was incredibly maintained. Attention-to-detail was evident. Staff was exceptional. Hard working, courteous, extremely helpful. You felt taken care of. Variety of restaurants was good but food quality/taste wasn't as impressive. We had the steak house, Italian, and Mexican. The steakhouse was the best. We did not have the Asian restaurant. Pool and beach facilities was well run. We would definitely stay again without a doubt. Great job!!"

"I had been here before. I love the dinning options, lots to choose from . Overall the service was excellent!"

"Clean and safe"

"Great location and had a nice large beach area. Need to put a walkway on the beach to get to the water sport rentals as it was very difficult to get to. Housekeeping was great! Appreciated the towels being refreshed in the evening. Property was very clean and staff was friendly and accommodating. "

"Loved the property cleanliness and decor. Food was wonderful and service was great. Activities at the pool were fun and service was wonderful. Fernanda was very sweet and nice to visit with. Room was comfortable and maid service was very good. The elevators get warm with a lot of riders, could use a fan or air conditioning in them. Overall, one of the best hotels we've stayed in, in Cancun. No need to buy Diamond status, made reservations for dinner on the app, no problem. Fun games at the pool, different every day. Will definitely be back for another stay."

"staff were excellent, facilities set up in a very accessible way, property well kept"

"The staff Anthony Urbano, maria hernandez y Gualberto are the top of the top, very helpful and provide the best service! They make you feel you are in a 5 star hotel!!!! The drinks can be improved, the alcohol you can barely taste it. The beach area is not the best, they should do something about it. "