Playa del Secreto Hotels near Playa del Carmen

"We had a great time. Everyone was welcoming and the buffet food was delicious. Lots of variety. The entertainment was good and not too late at night. Thank you"

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"This was our second time coming to Haven Riviera but our first time using serenity club options and we absolutely loved it. The extra dining and private pool was amazing. The service provided by our butler Gabriel and our servers Luis and Samuel were outstanding. They took time to make connections and anticipate our needs. We couldn’t have been happier! Loved how close to the airport as well. Thanks to everyone for providing a much needed and relaxing vacation for me and my husband!"

"Love everything here! Lovely staff, food, activities, facilities! We will definitely go back! "

"Really enjoyed my stay here. I booked a swim out room, and thankful I did. Was nice waking up every morning and having the ability to jump right into the pool. Room itself was very spacious. Bed was comfortable, and the furniture was simple, but worked. Didn't feel trendy or dated. I dined at the 2 of the restaurants and did the buffet. I've read a lot of complaints about the food, and honestly, nothing I had was bad. On the same note, nothing also really stood out. I used the room service feature, and the wait time was about 45 minutes, so please keep that in mind if you are famished. Staff were professional and courteous. I went in the season of sea weed, so the beach was not accessible (I travel to Mexico often, so this is not a surprise to me. Please research when this happens so you are not caught off guard by it). I have only 2 minor complaints. The first, is I am an early riser. So I had to wait till about 730/0800 to get my swim time in as they were doing the maintenance on the pools (not dinging them for this, as this is very much a resort that has an active night life). The second is the remoteness of this location. My excursions that I booked, I was in the cab/vans a lot due to being the first one being picked up (e.g. I booked a Chichen Itza tour, and left at 0700, and got back at 2330). So if you plan to do any long excursions, look at spending the extra money and do it exclusive). I had a lot of fun and would stay here again."

"This was an amazing family trip, the check in process could have been a little faster because they do take time to check you in. Also one of the staff ladies in the breakfast buffet was rude to people that didnt speak English and she closed early . I do also feel that they can re inforce not feeding the wildlife and more strict in non smoking areas. Drinks are available but no apple juice at all. The hacienda wait time to get our food was over 40 mins. "

"Beautiful resort with excellent dining options, excellence exemplified! "

"Exceptional service. "

"The animals present at the property. And didn't like the beach because of too much sea weed and were not even able to go on the beach"