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"My family stayed at the riu palace riveria maya 7/1-7/6. We had a great time. Check in process was easy. We were able to check in slightly early due to our flight arriving in the am but had immediate usage of the property. Pools were well maintained and the food and drinks was on par for a resort. I liked that you did not have to make reservations for the restaurants. Beach had too much seaweed which wasnt the hotel's fault. You could walk about 10min down the beach and it cleared up so we did that. Access to other riu property in the area. We spent part of our day at one but we preferred the palace. Entertainment crew and nightly shows were amazing. The riu party at the riu tequila was so much fun. They even shuttled everyone over. Our six year old loved it. Our only knock was the room service menu. We had a lazy night and wish there were some better options. Luckily the lounge is 24/7 and had our munchies. Not enough to lower my rating. Room was very clean and housekeeping was on point and kept things stocked. Local shopping just outside the compound was nice. Felt safe(outside of pushy sellers). About a 15min walk. We were able to take family photos on the property and they came out great(use the app for a discount on services). Kids club was utilized and they did fun activities. Overall, we would stay at the riu palace rivieria maya again."

"I loved the swim out pool in the family club rooms. I like that the resort provides beach toys. I also love the frequent shuttle service and how convenient things are overall. I am sad that the beach was not able to be used and that the resort has nothing on the website to give updates about Sargassum. I also didn't like that the sail boats are only free if you sail them yourself. "

"Todo está bien y solo le falta del estacionamiento "

"Amazing rooftop view and staffed. everything was walkable distance. Wish I was there right . Definitely coming back here"

"I loved everything about this resort! Everyone is so kind and welcoming. They made accommodations for my grandparents which was nice for them"

"The resort was beautiful and very clean. Staff were very friendly and engaging. We loved the Mexican and Italian restaurants. "

"Great"

"The staff were amazing, very helpful and friendly. Food was delicious. I would rate it a 20 if given the option. Just exceptional. "

"A lovely, stay with very comfortable, clean rooms and fantastic customer service from all the staff. Thank you!"