Luxury Hotels in Puerto Aventuras, Quintana Roo

"We loved a lot about this property especially Jonathan and his team of entertainers. There was always something going on to participate in if you wanted to and the evening shows were excellent. We struggled to get beach towels and waters in the room when we asked for them but overall the experience was excellent."

"I love this place "

"The service everywhere that was the best"

"Great resort. Very clean, great service, very good pool options, good food. Great suite rooms for a family with kids. "

"The VIP experience was actually unexpected but wonderful! "

"Everything was great!"

"Dining was exceptional especially for an all-inclusive. Restaurants were 5 star experiences. I was surprised at how good they were! Especially the Italian restaurant with its 7 courses. The buffet had many options and the fresh fruit and natural drinks in the morning were my favorite. Quiet hotel, bar closes at 11 and music is off by 9:30ish. The staff was excellent, professional and worked with pride. The hostesses at the buffet, steakhouse and Italian spot (a red head, Alejandro & Mayra Vasquez) were always going above and beyond. They would always greet you with a smile, had a sense of urgency and enthusiasm while remembering your name and room number. Luis at check in was very helpful and helped me with an upgrade to an ocean view. Highly recommend paying extra for the ocean view. If you love the beach however, this hotel is not for you. The beach available is tiny and you could only put your feet in the water. As it is filled with large rocks and coral. The water is crystal clear. A 5 minute walk down to the Hyatt gives you a beautiful beach. You can walk through the beach to it. Beaches are public, so you will be amongst locals. Pool was dirty and closed at sunset. Nighttime entertainment 8-8:45pm was top-notch. Hyatt review: The Hyatt is huge, modern and beautiful vegetation, but the food options are limited and it’s very very quiet. It is used more for large gatherings in the ballroom. "

"Perfect Size, entire staff was great. In a gated community. Perfect vacation! "

"After reading a few bad reviews I was a bit worried about the room conditions. But our room was great. AC worked really well and everything was clean and spotless. They are doing a lot of renovations and updating but you literally are never bothered by it. Staff are really great. And management takes guest safety very seriously. Zero tolerance for unsafe behaviour. We had an amazing time. "