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Secrets Akumal Riviera Maya - Adults Only - All Inclusive

5.0 star property
Adults-only luxury on the beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Premium bedding, free minibar, in-room safe, desk
On the beach, white sand, beach cabanas, sun loungers
Front of property - evening/night
Premium bedding, free minibar, in-room safe, desk
On the beach, white sand, beach cabanas, sun loungers
VIP Access

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Hot Tub
  • All inclusive
The price is P39,633
P39,633 total
includes taxes & fees
Dec 19 - Dec 20

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Junior Suite Double Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double Partial Ocean View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 51 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Romance Master Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Romance Master Suite Swim Out King

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 119 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite King Partial Ocean View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Private pool
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Tropical View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double Tropical View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Romance Master Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Romance Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 118.9 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

View from room

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 331 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Romance Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 119 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Tropical View

Premium bedding, free minibar, in-room safe, desk

Junior Suite King Tropical View

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal Of The Day

Premium bedding, free minibar, in-room safe, desk

Deal Of The Day

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View Double

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Tropical View Double

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Tropical View King

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor spa tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Private indoor spa tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Unico Hotel Riviera Maya - Adults Only - All Inclusive

Pool
All inclusive
Spa
Parking included
9.0 out of 10, Wonderful, (742)
The price is P28,923
P28,923 total
includes taxes & fees
Dec 22 - Dec 23
Unico Hotel Riviera Maya - Adults Only - All Inclusive
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About the neighborhood

Map
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO, 77760

What's nearby

  • Akumal Ecological Center - 14 min walk - 1.3 km
  • Akumal Beach - 15 min walk - 1.3 km
  • Riviera Maya Golf Club - 3 min drive - 3.8 km
  • Yal-ku Lagoon - 6 min drive - 3.5 km
  • Half Moon Bay - 11 min drive - 3.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

  • ‪Mediterraneo - ‬15 min walk
  • ‪Akumal Sushi Beach Bar - ‬5 min walk
  • ‪Market Café - ‬14 min walk
  • ‪Preferred Club - ‬1 min walk
  • ‪Akumal Beach Resort 'The Lobby Bar' - ‬5 min walk

About this property

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Luxury all-inclusive property near Xel-Há Park
A short walk from Akumal Beach, Secrets Akumal Riviera Maya - Adults Only - All Inclusive provides an adjacent golf course, an attached winery, and a nightclub. With a white sand beach, beach cabanas, and a beach bar, this property is the perfect place to soak up some sun. Indulge in a Swedish massage, a body treatment, and a facial at Secrets Spa, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and seafood. The gym offers yoga classes and fitness classes; other things to do include beach volleyball, snorkeling, and archery. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 poolside bars and a swim-up bar.
You'll also find perks like:
  • 3 outdoor pools with cabanas, sun loungers, and pool umbrellas
  • Free self parking and valet parking
  • Free bicycle rentals, 2 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • Beach umbrellas, a front-desk safe, and a ballroom
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 434 rooms have comforts such as private indoor spa tubs and 24-hour room service, as well as perks like premium bedding and pillow menus. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with jetted tubs and rainfall showers
  • 42-inch flat-screen TVs with premium channels
  • Furnished balconies or patios, wardrobes/closets, and free extra beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 7 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Himitsu
  • Market Cafe
  • Oceana
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 3 spa tubs
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Winery
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 11 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a security system

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Secrets Akumal Riviera Maya All Inclusive Adults
Secrets Riviera Maya All Inclusive
Secrets Riviera Maya All Inclusive Adults
Secrets Akumal Riviera Maya Adults
Secrets Riviera Maya Adults
Secrets Akumal Riviera Maya All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
Secrets Riviera Maya All Inclusive Adults All-inclusive property
Secrets Riviera Maya Inclusiv

Frequently asked questions

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

As of Dec 3, 2024, prices found for a 1-night stay for 2 adults at Secrets Akumal Riviera Maya - Adults Only - All Inclusive on Dec 19, 2024 start from P 39,632.53, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Akumal Riviera Maya - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Check-out is at noon.

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Secrets Akumal Riviera Maya - Adults Only - All Inclusive located?

Located in Akumal, this beachfront property is next to a golf course, 6.6 mi (10.6 km) from Xel-Há Park, and within 20 mi (32 km) of Dos Ojos Cenote and Tulum Mayan Ruins. Xcaret Eco Theme Park and Sian Ka'an Biosphere Reserve are also within 25 mi (40 km).

Secrets Akumal Riviera Maya - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 777 out of 1004 reviews" "
Rating 8 - Good. 133 out of 1004 reviews" "
Rating 6 - Okay. 53 out of 1004 reviews" "
Rating 4 - Poor. 20 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the most amazing hotel, i have ever been to, my wife and I came here for our anniversary. outstanding service, amazing staff. Gorgeous views. I stayed at one of the preferred rooms. And it was amazing. The service,the food, the cleanliness. A special thanks to The concierge Diana she was just wonderful as she did everything to make sure we have a the best experience.. as we did.will definitely be back. WILL GIVE THIS PLACE 5 DIMONDS ...
Stayed 3 nights in Nov 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in all points a wonderful stay
Stayed 9 nights in Nov 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly
Stayed 4 nights in Nov 2024

10/10 Excellent

carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkeling every day with the turtles and other marine animals was amazing!!! Fun activities daily, evening shows were fun, food choices each day were excellent. Rooms were beyond expectations, staff was very friendly throughout the resort. Transportation was exceptional as well. Looking forward to our next vacation here.
Stayed 5 nights in Nov 2024

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Kerri Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 5 nights in Sep 2024

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
PROS: Property is beautiful, nice location, clean beach, dining options are great (wish the buffet option was available in the evening) and the staff is amazing. CONS: Room furniture, bedding, pillows and resort furniture had staining. Dead bugs in towels. “Plunge Pool” in the room had signs of deterioration, water valve wouldn’t shut water completely, mildewing. The “preferred club” option is Not worth it, gives access to the “preferred “ beach section and lounge, which we did not use, the $200 credits are very restricted and can only be used for spa service ($40 max), wine ($10) or applied to a private romantic dinner (approx dinner cost $395 and only $40 coupon can be used). We were supposed to receive a bottle of preferred alcohol to our room upon arrival, the bottle Never arrived. There were some room issues, missing remote, missing robes, some spotty cleaning , but overall ok. With the “preferred “ rate you have the option to also dine at the seaside grill for breakfast al a carte as well as the buffet. The wait for the dinner restaurants was always on average 45-60 mins, with the exception of 1 night at the steakhouse. Also, did Not like being hassled or pressured into attending presentation(s) with the dangling of free resort credits or free future night stay(s). We found it extremely rude to waste/demand hours of time in a sales pitch after hours of traveling upon entering the hotel during our vacation. We had a good time & would consider returning.
Stayed 5 nights in Nov 2024

8/10 Good

Renee Danielle

Stayed 8 nights in Oct 2024

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with luxurious amenities I don’t know what more I could ask for everything was perfect my wife and I had such a great time and do hope to return in the future
Stayed 5 nights in Nov 2024

10/10 Excellent

michael david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Guinevere

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful, but the best part of this stay is definitely the very attentive and friendly staff. My boyfriend and I did not meet one unwelcoming or standoffish staff member. Our personal concierge, Billie, went above and beyond for us. Would definitely stay again!!
Stayed 6 nights in Nov 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Joshua

Liked: Staff & service, amenities, property conditions & facilities
Wonderful resort
Stayed 6 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is stunning. The staff in every area of the resort are all unbelievably helpful and kind, going above and beyond always. Food and drinks are delicious. Resort activities are entertaining and fun. Can't wait to go back and stay longer!

10/10 Excellent

Pawel, Amityville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the second we arrived, we felt like royalty. The staff is honestly next-level – so friendly, attentive, and always ready to help. Gabriel and Max were incredible with the activities they organized; we had the best time thanks to them! Everything about this place is just perfect. We've never experienced service like this before. If you want a getaway that’s all about being spoiled, this is the place to go!
Stayed 6 nights in Oct 2024

10/10 Excellent

Leslie, Whitestown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our honeymoon with a swim-out room in building 1 and could not have had a better experience. Alondra (our concierge) was exceptional. The room was very clean and views were stunning. The restaurants/meals were fabulous and cocktails were delicious. All staff are extremely kind and welcoming. The pools and service were exceptional. We highly recommend a snorkeling tour with Victor, Manuel, David & Rodrigo. We cannot wait to plan a return visit!
Stayed 7 nights in Oct 2024

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time in resort.The resort were very nice a specially beach. We stayed in building 7. The room was very cold and the temperature was not adjustable. This issue was for the entire building. The staff worked hard and very friendly. But we were disappointed by quality of the food in restaurants. Our loved Japanese restaurant brought disappointing; the fried sushi were served cold twice and chicken overcooked not eatable. The ginger sauce was our favorite sauce this time made absolutely plane and salted. The French restaurant made our favorite food like escargot and duck foie gras not enjoyable, and lamb ribs was not cooked properly the meat was very raw. And other things made a big deal for us that pianist in restaurants was very bad. He didn’t play enjoyable music, played to loud and the same music every day in French and Italian restaurants. The French restaurant had very bad lighting that we talked a few times. We used our phones light to read a menu. You can tell that is a minor problem but resort can easily work on that make everyone happy.
Stayed 7 nights in Oct 2024

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greenery was beautiful
Stayed 5 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!!
Stayed 7 nights in Oct 2024

10/10 Excellent

urszula iwona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets staff is a truly 5 star service team !!
Stayed 5 nights in Oct 2024

10/10 Excellent

ALEXANDER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good vacation
Stayed 11 nights in Oct 2024

10/10 Excellent

Maria Raquel, Auburn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the whole facility
Stayed 10 nights in Oct 2024

10/10 Excellent

Aminatou

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean, lots of daily activities, good was AMAZING, staff was extremely attentive to all our needs 24 hours a day! I will definitely be back soon!
Stayed 5 nights in Oct 2024

10/10 Excellent

Mario

Stayed 4 nights in Sep 2024