Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property
Family-friendly beachfront location with 5 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
6 bars/lounges, 2 swim-up bars, 2 poolside bars
1 bedroom, minibar, in-room safe, laptop workspace
On the beach, white sand, sun loungers, beach umbrellas
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Room options

Available filters for rooms
Showing 39 of 39 rooms

Junior Suite (M)

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Large | C)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Large | B2C-CA)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite (C)

8.6 out of 10
Excellent
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swin-up, B2C-US)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (B2C-US)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (C)

8.0 out of 10
Very good
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (B2C-CA)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Grande, L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Grande, M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, U)

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (L)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Oceanfront (U)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
Private bathroom
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Swim-Up, L)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, M)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, U)

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (E)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
Eco-friendly toiletries
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(150 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (U)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Sea View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up | B2C-CA)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (M)

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

8.6 out of 10
Excellent
(47 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the neighborhood

Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

What's nearby

  • Playa Mujeres Golf Club - 6 min drive - 6.0 km
  • Mujeres Beach - 9 min drive - 7.4 km
  • Isla Mujeres Ferry Terminal - 54 min drive - 17.1 km
  • North Beach - 55 min drive - 17.8 km
  • Dolphin Discovery - 58 min drive - 20.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬19 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬20 min walk

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Upscale all-inclusive property by the ocean
A free breakfast buffet, free water park access, and 2 swim-up bars are just a few of the amenities provided at Hotel Riu Palace Costa Mujeres - All Inclusive. With a white sand beach, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a massage, and aromatherapy at Renova, the onsite spa. Be sure to enjoy international cuisine at one of the 6 on-site restaurants. Fitness classes are offered at the 24-hour health club; other things to do include kayaking, water skiing, and boat tours. Free in-room WiFi is available to all guests, along with 2 poolside bars and a grocery/convenience store.
You'll also find perks like:
  • 5 outdoor pools with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Limo/town car service, babysitting (surcharge), and beach towels
  • Tour/ticket assistance, luggage storage, and barbecue grills
  • Guest reviews give top marks for the beach locale, pool, and helpful staff
Room features
All 670 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate tubs/showers
  • Flat-screen TVs with satellite channels
  • Separate sitting areas, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Frequently asked questions

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a pool?

Yes, this property has 5 outdoor pools.

Is Hotel Riu Palace Costa Mujeres - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Costa Mujeres - All Inclusive?

Self parking is free at this property.

What time is check-in at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Costa Mujeres - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, aerobics classes, and more.

Where is Hotel Riu Palace Costa Mujeres - All Inclusive located?

Nestled on the beach, this Costa Mujeres property is within 6 mi (10 km) of Playa Mujeres Golf Club, Mujeres Beach, and Punta Sam Beach. Ultramar Ferry Puerto Juárez and El Niño Beach are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 760 out of 1270 reviews
Rating 8 - Good. 274 out of 1270 reviews
Rating 6 - Okay. 138 out of 1270 reviews
Rating 4 - Poor. 45 out of 1270 reviews
Rating 2 - Terrible. 53 out of 1270 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Latrenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, the staff is friendly & helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

Hovhannes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to spend your vacation
Stayed 4 nights in Jun 2025

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean , close proximity to everything.
Stayed 6 nights in Jun 2025

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family
Stayed 9 nights in May 2025

10/10 Excellent

Vadim Mikhaylovich

Liked: Cleanliness, amenities, property conditions & facilities
Rio Palace Costa mujeres service. It's a excellent hotel. I like everything you guys the best keep it up doing good job
Stayed 8 nights in May 2025

10/10 Excellent

Ilya

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good hotel, food was good and their was plenty of room on the beach or next to the pool. Service was really good and staff was attentive.
Stayed 8 nights in May 2025

10/10 Excellent

Norbe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a beautiful hotel, and super nice personal
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Roma restaurant, food and service was the best. Overall enjoyed the stay. Maybe needs better evening entertainment. Will be back.
Stayed 6 nights in Jun 2025

10/10 Excellent

Brent Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place relaxing
Stayed 6 nights in Apr 2025

10/10 Excellent

Darien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at this hotel in Cancun. Everything was perfect — the facilities were clean, comfortable, and well-maintained. What truly made the difference was the outstanding service. The staff was always friendly, attentive, and willing to help with anything we needed. They made us feel welcome and cared for every single day. The food was delicious, the pool area was beautiful, and the location was great. I highly recommend this hotel to anyone visiting Cancun. I would definitely come back!
Stayed 4 nights in Jun 2025

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great. Excellent food. The staff is very nice. The entertainment program was very nice. For those with kids or young people it is great since you have access to the water park right there. We didn't enjoy the ocean because they didn't clean the beach. Something easy to avoid but it was full of algae.
Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Beach was amazing.
Stayed 4 nights in Apr 2025

4/10 Poor

PATRICIA

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We found the air conditioners barely kept rooms cool. The food was so so. The service was great and very clean.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Awesome!
Stayed 3 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet area. Resort was very nice. Distance is far away from everything so taxis are $35 and up each way. Would highly recommend
Stayed 3 nights in May 2025

10/10 Excellent

NA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the most enjoyable trips I had Riu hotel has provided excellent hospitality service
Stayed 3 nights in Apr 2025

10/10 Excellent

Weronika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riu Costa Mujeras was amazing! My family and I chose this resort for the beautiful beach. The staff was exceptional as well. They went above and beyond in all areas. Thank you Samara for the great poolside service!
Stayed 7 nights in May 2025

10/10 Excellent

Yogita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention the staff was giving all the guests and prompt service was exceptional also attentive to the cleanliness of the hotel, dining areas and grounds.
Stayed 4 nights in Apr 2025

10/10 Excellent

Stephen T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Nice and new with upbeat, attentive, and happy staff.
Stayed 5 nights in Mar 2025

4/10 Poor

Jeffrey

Disliked: Staff & service, property conditions & facilities
Beach had too much seaweed, pool water was hot,
Stayed 5 nights in Jun 2025

8/10 Good

Mary Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay for spring break 2025!
Stayed 6 nights in Mar 2025

10/10 Excellent

Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
Everything was absolutely wonderful minus the food. It’s bearable but could use improvement. The room was beautiful and clean, room service was impeccable, our private pool was cleaned daily, we were respected, property is massive with Jett ski, parasailing, and boat excursions. As a youngster, the buses take you to the crazy parties at the other RIUs. Outside of the food, would stay again.
Stayed 5 nights in May 2025

10/10 Excellent

Paula Cristina Carvalho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded Expectations – Amazing Staff & Service! We had an outstanding stay at this hotel. Everything exceeded our expectations—from the clean, comfortable rooms to the welcoming atmosphere. The staff were absolutely amazing: friendly, helpful, and always professional. A huge thank you to Manager Luna for her exceptional attention to detail and guest care. She truly went above and beyond to ensure our experience was perfect. Her dedication really made a difference. Highly recommend this hotel and can’t wait to return!
Stayed 4 nights in Jun 2025

10/10 Excellent

FARAZ

Liked: Cleanliness, amenities, property conditions & facilities
They need to change their head chef, but everything else was perfect.
Stayed 8 nights in Apr 2025

10/10 Excellent

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort for adults and families. Very clean and well maintained property. Lots of entertainment and activities. Great restaurants and buffet. Staff was very friendly and helpful. Spacious rooms with all the conveniences. Best beach in Cancun. We will be back soon!
Stayed 6 nights in Apr 2025