Cozumel hotel rooms a the El Cid

"We had an incredibly long wait for our room, but once it was ready, the team did everything they could to make up for it! The room was incredible, the AC worked great, the mini bar was restocked very regularly. Karina at the desk was great, and ALL of the staff at all restaurants and bars were amazing! It is a nice, quiet resort, with all the amenities you can want. The food was excellent, we enjoyed all of the a la carte restaurants, more than once. We could have gone to the sister resorts for meals too, but didn't feel like we needed to! The snorkeling of the beach was excellent, we went in every day. Overall incredibly happy with our stay, and we will gladly return for another trip!"

"All was great"

"My husband and I stayed here for a week. It was not the nicest all inclusive we’ve stayed at but the staff were incredible - special shout out to Diego, Arbey, & Irving!! The biggest issue we had was maintenance problems. From the beginning of the trip our toilet would constantly run, one sink leaked, and the bathtub only had one working faucet. We did submit multiple maintenance requests and told multiple people but none of the issues were ever fixed. One evening maintenance came by around 5:30pm while we were showering and getting ready for dinner. They said they’d come back in an hour but never did. Pro tip: book excursions through the resort where you can get snorkeling gear for free, NOT from Amstar - the company set up in the lobby. We could have saved a lot for the two of us and when we found out, they wouldn’t refund us. "

"Everyone was so friendly! Mom and I had the perfect getaway! Any issue we had was solved immediately, and conveniently. Best vacation ever!"

"We had an incredible stay for our anniversary celebration. We were able to enjoy all of the amenities of the hotel and had the experience of a lifetime. The second we walked in we were treated with deep respect and thoughtfulness. The restaurants were amazing, each morning we woke up to an amazing view with hand pressed tortillas, traditional dishes and familiar favorites. Carlos Hernandez with the breakfast team was incredible. He said he only worked there for a week! He made it feel like family!! The service at the beach during the day made it so we could relax completely and the evening over amazing dinner options and a sunset view with soothing live music was a dream. The private cozy ocean front and snorkeling options right next to the room felt like an adventure a few steps away. We very much hope to return one day "

"This was my second time coming to a his resort! Loved the closeness of everything, beach, pool dining, bar! Staff is amazing super friendly and very kind. They got to know each of us. I highly recommend the spa! Hydro therapy and full massage was out of this world! Was bummed by the food options, but you get what you paid for. The staff went out of their way to help accommodate to your desires! "

"Muy bonito y sano excelente "

"Such a wonderful experience. About to ne renovated. Hoping to return again to see the updates. Staff was fabulous "