8/10 Good
Robin, Hagerstown
Traveled with group
Dec 16, 2024
Liked: Cleanliness, staff & service, amenities
This was my second time staying at this property and you can see some things that are growing in more need of repair. The food on the menu clearly tries to be healthy but the choices are not real appealing to everyone. The free breakfast is for sure nothing to write about except the presentation. I ordered an omelette with bacon and the bacon inside smelled not only old but was barely cooked. The pancakes I felt were a safer option. Rooms were very nice and the beds very comfortable. Balcony was great and nice to have a fridge even though we didn’t use anything in it. The worst part is the area off the elevator that connects to the building. There is a short ramp walkway with some stripping on it that leads downhill but when it rains it’s not covered and gets soaking wet. Completely hazardous and I saw someone fall which I’m sure was terrifying. The food we ordered at lunch was so little and the guac came with 4 tortilla shells that were very stale. I’m just really disappointed that things were not better and with all the choices of places to stay in Cozumel something needs to happen if this place wants to have returning guests
Robin
Stayed 3 nights in Dec 2024