Kim Ma 4 Stars Hotels

"Great staffs and Services"

"It was very comfortable, clean and at a great price. What was especially nice was that my flight got cancelled and I had to adjust my booking twice times. Each time Ms. Jenny gladly helped me adjust my booking. She was very polite and respectful and it made my experience that much more enjoyable!"

"Excellent location, staff very friendly and accommodating, the breakfast was great. I really enjoyed my stay with La Nueva Boutique 👌"

"This hotel is amazing. The staff are warm and welcoming and the rooms are divine. After staying one night, we rebooked to stay again on our way back through. We’d stay here again and again. "

"We only stayed for one night (before our flight home from Hanoi), but we wish we’d have had more time in this beautiful hotel. The lobby area is vibrant and the rooms are stylish. What stood out to me - after staying in various different South-east Asian hotels over the last 3 weeks - was the powerful, adjustable shower head, the quality shower products, the powerful hairdryer with different settings, and the comfort of the bed and pillows. These things really make a difference! Aside from the place itself and its amenities, one member of staff, in particular, stood out for her warm, welcoming, genuine nature: Susan. What an asset to the Solaria team! She was exactly the sort of person we wanted to be greeted by, after a long day of travelling, and was so helpful. "

"Everything about this hotel works perfectly. The location, rooms, staff and food are exactly right. The manager, Alex, is happy to "go the extra mile" to make sure that you have what you need and that you're well looked after. His team is friendly, helpful and all seem to be very happy. This is the fourth time I have stayed at this hotel, and it won't be my last. Location-wise, you are in easy reach of Hoan Kiem lake, good eating places and, if you're feeling brave, the train street. I just need to say and extra 'thank you' to Alex. I don't think the word 'no' is in his vocabulary and this attitude just takes the stress out of business travel in Hanoi. When a promised delivery failed to arrive, it was Alex who go on the phone to DHL to find out what was happening and then made sure that when it did eventually appear it was sent on to my next hotel in HCMC. Exceptional service. Sure, you can stay in grander hotels in Hanoi, but you can't get much better!"