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Pan Pacific Hanoi

5.0 star property
Luxury Hanoi hotel in Ba Dinh with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pan Pacific Hanoi

Front of property - evening/night
Reception
City view from property
Flat-screen TV
2 bars/lounges, lobby lounge, rooftop bar

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
The price is P6,512
P7,384 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Premier Room Lake View, 1 King Bed

View from room

Premier Room Lake View, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 35 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

View from room

Studio Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Lake View

Down comforters, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

View from room

Club Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Down comforters, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Balcony Suite

Down comforters, minibar, in-room safe, desk

Studio Balcony Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Down duvet
  • 50 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Twin Beds, Lake View

Bathroom

Premier Room, 2 Twin Beds, Lake View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Pacific Club, 2 Twin Beds

Down comforters, minibar, in-room safe, desk

Pacific Club, 2 Twin Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite

Flat-screen TV

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Down comforters, minibar, in-room safe, desk

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Blackout drapes/curtains
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

Similar properties

Property amenity
InterContinental Hanoi Westlake, an IHG Hotel
Pool
Spa
Kids pool
Parking included
9.0 out of 10, Wonderful, (1004)
The price is P7,776
P8,818 total
includes taxes & fees
Dec 13 - Dec 14
InterContinental Hanoi Westlake, an IHG Hotel
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About the neighborhood

Map
1 Thanh Nien Road, Ba Dinh District, Hanoi

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Ho Chi Minh Mausoleum - 2 min drive - 1.7 km
  • Quan Chuong Gate - 2 min drive - 2.2 km
  • Hoan Kiem Lake - 3 min drive - 3.2 km
  • Hanoi Old Town Night Market - 4 min drive - 3.3 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Noi Bai Intl. Airport (HAN) - 32 min drive

Restaurants

  • ‪Summit Lounge at Sofitel Plaza Hanoi - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Bánh Tôm Hồ Tây - ‬1 min walk
  • ‪Bảo Oanh - Cafe & Kem Dừa - ‬2 min walk
  • ‪Mía Hoa Quả 44 Thanh Niên - ‬1 min walk

About this property

Pan Pacific Hanoi

Luxury family-friendly hotel near West Lake
Located close to Ho Chi Minh Mausoleum and Dong Xuan Market, Pan Pacific Hanoi provides a rooftop terrace, shopping on site, and a coffee shop/cafe. Indulge in a body treatment, a massage, and a manicure/pedicure at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a hair salon and a library, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and supervised childcare (surcharge)
  • Wedding services, 6 meeting rooms, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 273 rooms offer comforts such as 24-hour room service and air conditioning, as well as perks like separate sitting areas and separate dining areas.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Malay, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (13,143 square feet of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23.1 for adults and USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 0100113141

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Pan Pacific Hanoi?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on Dec 1, 2024 start from P 6,511.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Pan Pacific Hanoi pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pan Pacific Hanoi?

Self parking and valet parking are free at this property.

What time is check-in at Pan Pacific Hanoi?

Check-in begins at 2 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Pan Pacific Hanoi?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Pan Pacific Hanoi provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per vehicle applies.

Where is Pan Pacific Hanoi located?

This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of West Lake, Ho Chi Minh Mausoleum, and Dong Xuan Market. Quan Chuong Gate and Hanoi Old Town Night Market are also within 2 mi (3 km). Hanoi Long Bien Station is 23 minutes by foot.

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 472 out of 871 reviews" "
Rating 8 - Good. 299 out of 871 reviews" "
Rating 6 - Okay. 68 out of 871 reviews" "
Rating 4 - Poor. 22 out of 871 reviews" "
Rating 2 - Terrible. 10 out of 871 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hernán, Lawrenceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel increíble con facilidades y muy conveniente en Honai
Stayed 1 night in Nov 2024

8/10 Good

Andrew

Stayed 2 nights in Oct 2024

10/10 Excellent

Chín-Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

10/10 Excellent

Joseph

Stayed 2 nights in Aug 2024

10/10 Excellent

Quoc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
upscale property. I get what i paid for
Stayed 1 night in Aug 2024

10/10 Excellent

Hemal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for only around 12-13 hours. But it was a good stay. Breakfast and dinner was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Stayed 1 night in Jun 2024

10/10 Excellent

Dennis

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services
Stayed 3 nights in Apr 2024

8/10 Good

Nishant

Business traveler
Liked: Cleanliness, room comfort
Pan Pacific - not really a 5 star in Hanoi
The fixtures were old and unlike any other five star hotel, it charged me for extra bottle of water beyond 1 litre per day. The bathroom fixtures need to be re looked and food options as well
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Jeannette

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty carpet and smelled like mold
The hotel overall is not bad however my room was not clean it look unkept. The carpet was dirty and the walls and feeling was dirty as well . The room smell like mold. We cancelled the next reservation we had for another day and change hotels
Stayed 1 night in Apr 2024

8/10 Good

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Ma, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was wonderful! I highly recommend this property!
Stayed 7 nights in Mar 2024

10/10 Excellent

Cynthia, American Canyon

Traveled with family
Very nice property.
Stayed 1 night in Mar 2024

10/10 Excellent

Ifechukwu Pious, Desa Park City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely neat and beautiful. The only issue is that it's abit far from old quarter.
Stayed 2 nights in Mar 2024

8/10 Good

Fabrizio

Traveled with partner
Liked: Cleanliness
Staff not always friendly, property dated, need renewal
Stayed 2 nights in Feb 2024

10/10 Excellent

MANH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jan 2024

6/10 Okay

Maryna

Traveled with group
Liked: Staff & service, room comfort
I stayed at this hotel twice this year, first tine experience was good second time I wasn’t happy. There were some black hair on my bathtub when I checked in. Duvet cover had a hole, shower faucet was not attached to the wall property. I also went for a massage with a friend at the hotel and both of us were not happy with the way the massage was done, it wasn’t professional, the day before in old town for half price we got a better quality massage. I rate this hotel 4 star.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer services, within walking distances to places and facilities clean.
Stayed 1 night in Dec 2023

8/10 Good

Marcia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Trung, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were polite and professional. The area is a short distance from a lot of attraction. We enjoyed our quiet and private stay there
Stayed 1 night in Sep 2023

8/10 Good

ITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Aug 2023

8/10 Good

Mainul

Liked: Cleanliness, staff & service, property conditions & facilities
Price reasonable good break fast
Stayed 4 nights in Aug 2023

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful my stomach wasnt feeling so great and they gave us a free late check out which really was so nice. The property is amazing, the spa is lovely and all facilities are kept to a high standard of excellence
Stayed 3 nights in Aug 2023