Luxury Hotels in San Juan, San Juan

"The room was excellent- roomy, comfortable and beautifully decorated. We just had one problem with checking in. We arrived very early and were told we could stow our luggage and they would contact us when the room was ready. At 3:30 we checked to see if the room was ready yet but it was not. At 4:39 we returned to see many others checking in. We had to wait in line and the young lady that then checked us in (the same person that earlier said the room was not ready) checked us in. We were upset for the delay but she just asked if anyone had texted us. We said no- she looked at the computer and found the wrong number had been entered. Despite us being upset by all this she never apologized or acknowledged our frustrations. Instead she just kept talking at us - ignoring any concerns we expressed which just made us more frustrated. A little understanding or compassion would have gone a long way. "

"Great experience "

"Great staff"

"Best Hotel. The personnel was so friendly. The inside of the room is very inviting. They keep stocking a variety of snacks everytime they came to clean my room. So many places to choose to eat close by. I have a fantastic time."

"Loved the view "

"ACMarriott is always our first choice when in SJU. It perfectly suits our needs."

"It was hip and clean and had nice amenities. It would have been nice to had either parking or breakfast included for the "resort fee". The cabanas included was nice even though it's 2 blocks away from the hotel. My only complaints are AC wasn't able to be adjusted, we were freezing! Pool being 24 hours seems like a liability. It's definitely a party hotel. We were woken between 4 and 6am by party people in the pool. Shower by pool wasnt working so there wasn't a place to wash sand off after the beach."

"There are beautiful spaces within the hotel and a truly wonderful space outside by the pool area, steps away from the lovely beach. The staff was just great- kind and very friendly service. I enjoyed the music in the lobby by the dining area, and there is comfortable seating all over where you can relax and take it all in. My group had a great time staying at this property. "

"The staff was amazing, super friendly! Very convenient and beautiful location, by the pier. Would recommend 👌 "