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Caribe Hilton

4.5 star property
Family fun on the beach, with 3 outdoor pools, near Fort San Jeronimo

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Caribe Hilton

3 outdoor pools, cabanas (surcharge), pool umbrellas
View from room
Premium bedding, in-room safe, desk, laptop workspace
View from room
Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Parking available
  • Breakfast available
The current price is P17,978
P22,269 total
includes taxes & fees
Mar 2 - Mar 3

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Room, 2 Double Beds (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Beach Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Ocean View (Garden Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (Garden Wing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Beach Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Garden Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View (Garden Wing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Garden Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Garden Wing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View (Beach Wing)

27-inch LCD TV with cable channels, TV, pay movies

Room, 1 King Bed, Ocean View (Beach Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Garden Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Garden Wing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Studio Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Junior Studio Suite, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Ocean View (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Garden Wing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom (Garden Wing)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 129 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View (Beach Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Blackout drapes/curtains
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Ocean View (Wave Wing)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms, Ocean View (Wave Wing)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
2 bedrooms
  • 185 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed (Wave Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Wave Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 2 Bedrooms, Ocean View

Living area

Presidential Room, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
2 bedrooms
  • 191 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds (Wave Wing)

27-inch LCD TV with cable channels, TV, pay movies

Room, 2 Double Beds (Wave Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Beach Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Beach Wing)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Bay View (Wave Wing)

View from room

Suite, 2 Bedrooms, Bay View (Wave Wing)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
LCD TV
2 bedrooms
Premium bedding
  • 129 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View (Wave Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Ocean View (Wave Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View (Beach Wing)

Living area

Suite, 1 King Bed, Ocean View (Beach Wing)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View (Wave Wing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Garden View (Wave Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Deep soaking bathtub
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed (Wave Wing)

Living area

Honeymoon Suite, 1 King Bed (Wave Wing)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
  • 80 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
1 San Geronimo Street, San Juan, 00901

What's nearby

  • Escambron Beach - 9 min walk
  • Condado Beach - 11 min walk
  • Distrito T-Mobile - 17 min walk
  • Pan American Pier - 19 min walk
  • Puerto Rico Convention Center - 5 min drive

Getting around

  • Sacred Heart Station - 8 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 14 min drive

Restaurants

  • ‪Mojito's - ‬1 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Balneario El Escambrón - ‬9 min walk
  • ‪Fogo de Chão - ‬3 min walk

About this property

Caribe Hilton

Family-friendly resort near Luis Muñoz Rivera Park
Located close to Fort San Jeronimo and Condado Beach, Caribe Hilton provides a swim-up bar, a poolside bar, and a terrace. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and beach cabanas. Treat yourself to hydrotherapy, a facial, or a manicure/pedicure at Zen Spa Océano, the onsite spa. Be sure to enjoy international cuisine and ocean views at the 10 on-site restaurants. The health club offers yoga classes and fitness classes; other things to do include scuba diving, volleyball, and snorkeling. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as designer stores on site and 2 coffee shops/cafes.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), 3 outdoor tennis courts, and valet parking (surcharge)
  • Express check-out, supervised childcare (surcharge), and tennis lessons on site
  • A paddleboard on site, scooter rentals, and meeting rooms
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 652 rooms offer comforts such as premium bedding and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with deep soaking tubs and free toiletries
  • 27-inch LCD TVs with cable channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 32 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 18 for children
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Caribar
  • Ice Cream Cookie & Co
  • Morton's The Steakhouse
  • Ocean Restaurant & Lounge
  • Starbucks

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Health club
  • Helicopter/airplane tours
  • Paddleboard
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24 meeting rooms
  • 65,003 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 20 floors
  • 3 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1949
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per night
  • Resort fee: USD 45.78 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 34 for adults and USD 18 for children
  • Covered self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 32 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caribe Hilton
Caribe Hilton San Juan Hotel
Caribe Hilton Hotel San Juan
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Caribe San Juan Hilton
Hilton Caribe San Juan
Hilton San Juan
San Juan Caribe
San Juan Caribe Hilton
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Caribe Hilton San Juan
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Caribe Hilton San Juan Hotel San Juan

Frequently asked questions

Does Caribe Hilton have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Caribe Hilton?

As of Feb 1, 2025, prices found for a 1-night stay for 2 adults at Caribe Hilton on Mar 2, 2025 start from P 17,978.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Caribe Hilton pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Caribe Hilton?

Self parking is available for USD 25 per night. Valet parking is available for USD 32 per day.

What time is check-in at Caribe Hilton?

Check-in start time: 4 PM; Check-in end time: 6 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Caribe Hilton?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Caribe Hilton located?

Located in San Juan Antiguo, this beachfront resort is in the historical district and within a 5-minute walk of Luis Muñoz Rivera Park and Fort San Jeronimo. Escambron Beach and Condado Beach are also within 15 minutes.

Caribe Hilton Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 835 out of 1515 reviews" "
Rating 8 - Good. 339 out of 1515 reviews" "
Rating 6 - Okay. 181 out of 1515 reviews" "
Rating 4 - Poor. 88 out of 1515 reviews" "
Rating 2 - Terrible. 72 out of 1515 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Annette

Liked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

X
Stayed 1 night in Jan 2025

10/10 Excellent

Polo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very polite and courtesy.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ted

Stayed 4 nights in Jan 2025

8/10 Good

Robert, Temple Hill

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old property, need updating. The rooms need updating
Stayed 3 nights in Jan 2025

10/10 Excellent

STEVEN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , very nicen and clean rooms and small beautiful beach.
Stayed 3 nights in Jan 2025

10/10 Excellent

gabriel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac didn't work in the room. They just gave the option to get a refund if u didn't wanna stay after they tell u that at check in. Other than that restaurant downstairs is good breakfast is regular
Stayed 3 nights in Jan 2025

8/10 Good

Susan, New Oxford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at Caribe Hilton; the amenities are very nice and the location is less than an hour walk to Old San Juan, which was great because parking in Old San Juan is really limited. The beds were very nice, we enjoyed our balcony with ocean view and loved listening to the waves. The staff was lovely but we felt it was a little overpriced for the value. We did really enjoy a small cafe/ice cream shop located off the lobby. Very good breakfast sandwiches and cappuccinos… and ice cream, of course. The staff there were extremely pleasant and attentive. Having a Starbucks in the hotel was another nice perk. There aren’t many walkable restaurants outside of the hotel unless you’re headed in to Old San Juan or San Juan so keep that in mind.
Stayed 2 nights in Jan 2025

10/10 Excellent

Vijaykumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

2/10 Terrible

christopher sanford

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner went out for two days in the entire hotel before we left and the hotel refused to answer any guest calls or request for refunds. After our stay, I contacted Hilton directly and got the same run around and transfers that they just hung up. This is of course, in addition to the fact that the property is falling apart and the beach is covered in garbage
Stayed 4 nights in Jan 2025

10/10 Excellent

Marquesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

mckenzie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Rana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Paige Keleny

Traveled with partner
Liked: Staff & service
Great location on the water. Nice beach area.
Stayed 4 nights in Jan 2025

6/10 Okay

james andrew

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
our room had no air conditioning and it was uninhabitable we had to leave early. It took over an hour to check in hotel is severely understaffed.
Stayed 3 nights in Jan 2025

4/10 Poor

Joyce, Clemmons

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was beautiful. However our room was awful and hot all night long. No AC.
Stayed 1 night in Jan 2025

4/10 Poor

Heidi C

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
What a disappointment. No AC in the guest rooms! While they did comp our breakfast & bar tab that did not make up for an unpleasant night in a very hot room. Waited in line for a full 40 min to check in! Only 2 people consistently working at the desk and the line was very long. Additionally, service was spotty. Witnessed staff eating from the breakfast buffet (made to order waffles) while guests (me and another person) waited for their food to be made before we were served. Completely unprofessional. Lobby restrooms dirty & had a broken sink. We did have a terrific bellman (ray) who was incredibly helpful with our bags & suggestions about the local area. Overall a disappointing experience for this type of property. Lovely pool and lobby areas but service needs serious oversight.
Stayed 1 night in Jan 2025

6/10 Okay

Tammy

Traveled with partner
Liked: Amenities, property conditions & facilities
i was checked in on time but given a room that wasn’t what i paid for so after 3.5hrs of WAITING to be changed to actual room and carrying my bags over because bellmen was very very busy, get to my room and there was FECAL MATTER still on the toilet bowl and seat VERY disgusting when you haven’t even used the bathroom at all! I had my breakfast on the table in the room a BIRD FLEW IN in and ate my bread from the patio went to wash my hands n there it was taking a piece to go, had the patio opened because There WAS NO AIR CONDITIONING IN THE ROOM i couldn’t even sleep at night it was soo hot people had their doors open to catch a breeze then get ready to go downstairs AND THE ELEVATOR WAS OUT FOR TWO DAYS! Had to take stairs down from 9th floor!! They said they have refreshments for inconveniences and when i went to go get some and I was told it was for a private event n turned away only to be told later that i was misinformed by the staff there and now the line is a mile long! for the money that was paid to have a enjoyable stay it was crazy experience
Stayed 2 nights in Jan 2025

8/10 Good

Kierstin, Mundelein

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall, we did enjoy our stay here! The amount of dinning options and varieties were important. Also the amount of pools & a private beach option as well was definitely a plus. Most staff was accommodating and we had a nice experience with. There were a few cons during our stay: 1) The AC was not working. When we initially told them about our room AC not working, we were told it was a few rooms and they were working on it. The next time we asked, we were told the problem was solved & that due to “the pressure” it’s taking longer for some rooms to become cold again. The final time I asked for an update, we were told EVERY room was still out. Despite the back and forth answers and the discomfort of sleeping with no AC, the front desk was accommodating with providing a form of compensation and we got a fan on our last night delivered to our room. The next con was that the hot tubs were small for the amount of guests that stay at the hotel. There were 2 and they were absolutely packed and literally the water was over flowing. Also, the jets did not work. The final con was that we ordered an Uber to take us to the airport. The driver pulled up to the main lobby as you would expect, put our luggage in the trunk and then the host stand started yelling at him in Spanish. Then the driver told us we had to get out of the car and walk to a separate pick up area down a driveway and on the side of the building or the staff would write him up. Shame on the staff member for that response.
Stayed 3 nights in Jan 2025

4/10 Poor

Steven

Traveled with partner
There was no Air Conditioning 2 days before we got there and the 2 days we stayed. Nobody told us about this. They gave us a fan the last night which didn’t help. Front desk gave no assistance. I requested to cancel and was said to contact Expedia. I texted someone on Expedia and and after 1 hour got the run around that someone would get back to me. Nobody did.
Stayed 2 nights in Jan 2025

10/10 Excellent

Scott

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Air conditioning not working in our room
Stayed 1 night in Jan 2025

2/10 Terrible

Yaira

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I really hate to write a negative review, but I am unfortunately still puzzled with the hotel’s management and still waiting on a resolution. After a structural problem with my room with the water, we inquired and the hotel offered us another room. We go to pick up the keys at front desk later following a message confirming the new room, the manager says that option is not available and doesn’t know who approved that room and called us. He apologized and offer us a new room by the next day. After inquiring the next day, they gave us keys to an already occupied room and we are now back at the front desk. A 3rd room key was finally issued and a one night refund was also offered and confirmed via email from one of the managers where he specifically indicated a refund was initiated and that it would come from Expedia since I already paid the stay. I am still waiting on such refund. I reached out directly to the manager via email. Expedia has made multiple attempts to reach the hotel to process such refund as they have no information and has also been unsuccessful. On top of the sour experience I am still waiting to resolve, hotel was severely understaffed during my stay. We waited close to an hour to check-in, 1-1/2 hrs everyday for lunch orders. Aside from that, the rooms were clean and the staff was very kind and welcoming, but overwhelmed due to lack of support. We love PR and this used to be a preferred hotel when we visited, but this trip left much to be desired.
Stayed 4 nights in Jan 2025

6/10 Okay

Saad

Traveled with partner
Liked: Staff & service, amenities
Rooms and bathrooms could be a lil more cleaner and updated
Stayed 3 nights in Jan 2025

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and property is beautiful, but there weren’t many restaurants or shops in the area around the hotel.
Stayed 6 nights in Dec 2024

6/10 Okay

Sean

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Overall our stay was just okay . The rooms are in desperate need of an update and our room on the 20th floor in the wave building was not cleaned that well prior to our arrival. Additionally, we were unable to control the air in our room. The staff were helpful and very nice . The beach was nice as well. 6/10. I wouldn’t stay here again.
Stayed 2 nights in Jan 2025