Koshinetsu hotel rooms a the Okura Hotels & Resorts

"Upon arriving at the hotel, I realized I left my belt bag which contained everything important (credit cards, driver license, passport, literally all the money I brought). There was a female staff with a fringe who was so kind and patient. She helped me track down the train we were on and followed up with the train staff when it had reached its final destination. This was around 12 pm since we wanted to drop off luggage. We got back to the hotel to check in on the status of my bag and she informed us it was at a city 1 hr away by Shinkansen. She looked up the departure/arrival times for roundtrip and we were able to get it same day. When we were in our room dropping off our luggage first, a male staff who was also looped in called and said they'll bring up a note to show anyone at the station directing where our bag was. Less than a minute later, that same man was at our door OUT OF BREATH. I was so shocked because he came up insanely fast. That's amazing service!!! We also wanted to ship 1 of our 2 large luggages to our hotel in Tokyo. They were able to take care of that and the cost was extremely reasonable. The room itself was large compared to other Japanese hotels I've stayed in. Everything was in working order and there was ample bathroom counter space which I love. Clean as well. Location cannot be beat. Right next to Nagano Station/direct access to the station, and right by the bus stop too. Very near a Donki and many eateries. Highly recommend. "

"Nice onsen! Quiet and relaxing experience. "

"This is a lovely new hotel, very helpful friendly staff and one of the very best Onsens we’ve experienced in Japan (this is my third trip). Really fantastic- new, clean, three pools- outstanding. The hotel is 35 minutes S of Hakuba by car and an hour by shuttle bus, and the shuttle only runs to and from once per day so without a car you don’t have many options. Omachi, the nearest town is a fairly long walk. Recommend having a rental car if you stay here. "

"Nice"

"Nice place, basic. Close to train station. And decent breakfast. Great for the price "

"One issue was that there was wet area of the carpet close to the bed. "

"Very cute hotel, old but clean"

"Good"

"Great saty, very nice room and excellent service staff. Lawson's just downstairs and train station less than a 5min walk away"