Hayes hotel rooms a the Firmdale

"Excellent as always, clean, friendly service and excellent restaurant ."

"Gave me a very early check in after my travel plans changed which was fantastic. All of the staff I interacted with were friendly and helpful. Hotel has a great location in the river and walkable to many places to eat. Room was comfortable. Great cocktail bar. I will stay here again. "

"Our stay was comfortable. We had a full itinerary so we didn’t spend a lot of time in the room. The rooms are small and windowless but if you only need it to shower and sleep like us, it’s a great deal. It was conveniently located and what we needed for our trip to London. Tons of restaurants and shopping around , you can walk to museums and shows. Also near Chinatown. "

"There were no VIP options. When I asked for upgrade, I had to pay, and 1-hour late checkout was denied."

"The Hotel was perfect for our needs. We were returning from 2 weeks in Croatia and needed a lay-over hotel between our return trip and our departure flight to San Diego. Everything was exactly as expected and desired"

"Beautiful hotel! The room was more spacious and comfortable than we expected. The balcony was amazing. Would recommend staying here. It’s very close to the Vauxhall exit on the train. "

"Great location, so many food spots and so close to covent garden and multiple buses and stations nearby, I would come back here in a heart beat. "

"Lovely hotel. Great service and location, location, location. Couldn’t ask for a more centrally located hotel. Direct access to train station, restaurants, tour bus operator and shops. Walkable to major sites. Highly recommend."

"Really nice room amenities re-clean great restaurant staff were warm and welcoming. Always have a great day at the group."