2/10 Terrible
Tasnina
Traveled with family
Jan 12, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A Disastrous Stay
I wish I could give zero stars for my stay at Ark Hotel, as it was undoubtedly one of the worst experiences I’ve ever had. From start to finish, the visit was riddled with disappointment and frustration.
Firstly, the room lacked a basic amenity – the TV remote was missing, which meant I couldn’t even use the television properly. On top of that, I was not informed beforehand about the lack of robes and slippers for using the sauna and pool facilities. This is a glaring omission that demonstrates poor communication and a lack of care for guest comfort.
To make matters worse, the property is not a proper hotel but seems to be a residential building passed off as one. This is highly misleading and adds to the discomfort of the entire experience.
The staff were absolutely horrible – unhelpful, rude, and unprofessional. It’s clear that customer service is not a priority here. Honestly, I regret ever booking a reservation, and I strongly advise others to avoid this so-called hotel at all costs.
If I can claim compensation, I absolutely will, as this stay was a waste of time, money, and energy. Save yourself the trouble and book somewhere else. This place is an utter disaster.
Tasnina
Stayed 1 night in Jan 2025