Hayes hotel rooms a the CitizenM Hotels

"great staff"

"I had a really nice stay here, it was beautifully decorated for Christmas and the location is great. The staff were very polite and attentive. The gym facilities are very good. I received a complimentary room upgrade and money off room service as member benefits, I didnt know about any of these so it's lovely that the staff are so proactive about rewarding customers where they can. Thank you!"

"Hotel, room, facilities, decor, staff and location were all fantastic for us. The only issue was a bad stink from drains that seemed to come and go in the bathroom and hallway outside the room but would not put me off staying here again."

"Great room and staff were great. Very helpful and kind. "

"Great location, staff are very attentive and child friendly "

"We had a great time, perfect location. Bar was welcoming. Check in was exceptional being given an upgrade for returning customer. Room was clean, had all the amenities you could wish for. I would definitely recommend and return here"

"Friendly staff. Quiet clean updated room. Great location. Bed was small - not kingside."

"Everything is awesome"

"Very convenient location near Dominion Theatre and Oxford Street, tube and 176 bus stop very close that goes to Leicester Square and Strand/Covent Garden. Upgraded when checked in, lifts to room. Clean, good size room, lovely shower and clean facilities. One bar of soap and towels provided, no shampoo or body wash unlike other hotels. Tea, cofee kettle and fridge provided as well as a safe. Very good room for the price and location. Very welcoming staff as well. Place is currently being renovated per signs, but not affected by anything where I was. "