Hayes hotel rooms a the Mandarin Oriental Hotel Group

"very generous room size, easy access to public transportation , very clean with attentive housekeeping staff, we were made to feel very welcome, especially by two gentlemen at the front desk, Steve and his co worker who assisted us with local information"

"Great location if you have an early flight, literally 4min walk to Terminal 2"

"Location is perfect. Hyde Park and Italian Gardens directly across the street and the Lancaster Gate underground is a short two blocks away. Super convenient! Great service at the hotel as well."

"Staff were excellent and helpful. Rooms (carpeting, some paint and furniture) could use a refresh. One elevator was out of service but did not affect us as the stairs were convenient."

"Beautiful hotel in a great location. Walkable to all London sites and close to the Waterloo Station to take the train to South Hampton for a cruise."

"The views from our room of the Thames were incredible. "

"Great location and price with super choices all nearby. Nice picture window in the room. Our room a bit dusty and the in-room phone covered in an age old coating of dust, not sure how that happens in a place like this. The room we stayed in was missing a fridge and the teapot had been stolen. Front desk replaced the teapot but no fridge. The staff all top notch and the morning breakfast a great choice before heading out for the day of action. Concierge desk staff a special mention of great merit, they are very good. Small gym on the 11th floor did the trick as well."

"Enjoyed my stay, close to Paddington Station. Nice safe area with lots to do around "

"Excellent concierge staff and luggage room staff as well as effortless extremely polite check in "