4/10 Poor
Trinette S
Traveled with family
Nov 24, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Pros…This hotel offers several pools so they didn’t feel overcrowded. The staff around the pool area consistently checked to make sure we were okay and to see if there was anything we needed. Most of the hotel staff was very friendly.
Cons…we paid for the Enclave upgrade beginning the second day of our stay, it was NOT worth the price, we really could have stayed in our first room. After we got the “upgraded” room, I went to try to take a bath, when I sat in the tub I got a huge cur from the tub being cracked (I hadn’t seen it prior to getting in). Secondly, while we were in the “upgraded” Enclave room a terrible stench appeared the day after it rained—it smelled like sewer. The maintenance guy came to try to resolve the issue. Although the smell initially went away, it returned the next day. That ordeal was quite frustrating. What was even more frustrating was that when we checked out of the hotel and I told them, they did nothing…I would have expected to talk to a manager, but that option wasn’t offered to me. They said they would see if a manager wanted to call me to discuss the issue. If they will call remains to be seen, but it seems like it would have made a lot more sense to have a manager talk to me while I was there in person. Disappointing.
If it were not for me getting cut on the tub and the horrible smell in our room, I think I would have enjoyed my stay. I was with a party of 7 other people and everyone else enjoyed it. Sad thing is it was my birthday trip.
Trinette S
Stayed 6 nights in Nov 2024