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Krystal Cancun

3.5 star property
Family fun on the beach, with outdoor pool, near Tortuga Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Cancun

View from room
Poolside bar
Outdoor wedding area
Outdoor pool, sun loungers
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Hot Tub
  • Breakfast available
  • Room service
The price is P8,155
P10,082 total
includes taxes & fees
Jan 12 - Jan 13

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout drapes, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

View from room

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

View from room

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 34 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Refrigerator
Dining table
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Dining table
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Dining table
LED TV
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All inclusive
Spa
Kids pool
7.8 out of 10, Good, (1532)
The price is P10,429
P12,834 total
includes taxes & fees
Jan 22 - Jan 23
Emporio Cancun Optional All Inclusive
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About the neighborhood

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Forum Beach - 4 min walk - 0.4 km
  • La Isla Shopping Mall - 5 min drive - 4.1 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Casa Tequila - ‬5 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall
Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a white sand beach and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in a body scrub, a manicure/pedicure, and a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes and fitness classes are offered at the gym; Krystal Cancun also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), babysitting (surcharge), and massage treatment rooms
  • Smoke-free premises, luggage storage, and wedding services
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Children's books and childcare services
  • Recycling and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 42-inch LED TVs with cable channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 270 for adults and MXN 135 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Elevator (36 inch wide door)

More

  • 4 buildings
  • 8 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 270 for adults and MXN 135 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of Jan 5, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun on Jan 12, 2025 start from P 8,155.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Cancun?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.1 mi (3.4 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 514 out of 1313 reviews" "
Rating 8 - Good. 279 out of 1313 reviews" "
Rating 6 - Okay. 200 out of 1313 reviews" "
Rating 4 - Poor. 139 out of 1313 reviews" "
Rating 2 - Terrible. 181 out of 1313 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gabriel

Stayed 9 nights in Dec 2024

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, beautiful beach, gorgeous ocean view. Rooms have no frills and show the age of the hotel.
Stayed 1 night in Jan 2025

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As others have said, the hotel is a bit dated, but the location itself is great. The beach is beautiful. My husband and I spent all of our time in one of the Bali beds - easy to reserve, and with a small upcharge of $50USD worth of bottle service for a full day. Omar and Karla were fantastic attendants at the beach bar all week long, we really loved seeing them each day. We did not spring for the all-inclusive package, as other reviewers indicated the food wasn't worth the price, but did spring for breakfast. The breakfast buffet was quite good and included fruit, omelettes, lots of pastries, veggies, coffee, and a variety of juices. We got room service one day (burgers, fries, chips, and guac, all just fine). We paid a bit of extra for the "romance" package, which was to include a welcome gift, no idea what that was - nothing indicated, but unimportant to our stay. We had a room on the top floor facing the water, which fit the description in my opinion and cut down on club noise from the area. We had to dodge the same people pitching timeshares in the lobby each day, but they were offering a free massage or excursion in exchange to listening to the pitch - we just didn't particularly want a massage or excursion. We were there for one thing: beach. We booked kind of last minute, so it was a bit more expensive than I think I would have typically paid for a place like this, but the pool and proximity to the beach are really worth the money.
Stayed 5 nights in Dec 2024

2/10 Terrible

Matthew

Liked: Staff & service
Dude, there is a disco right beside the resort. Insanely loud. Completely unmanageable techno noise all hours of the day. Never again……
Stayed 5 nights in Dec 2024

4/10 Poor

Concepcion

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
In the bathroom there was a leaky pipe next to the shower head, dripping cold water on your back, and I like my hot showers, we did not find it convenient, the floors had permanent residue stains, the mirrors aswell, the lamps look like someone was smoking in the room, and beds had stains on sheets, although the access and view to the beach were stunning it does not compensate for the terrible room we got.
Stayed 1 night in Dec 2024

6/10 Okay

Elaine Araujo

Traveled with partner
Liked: Cleanliness, amenities
The hotel is located in an amazing area with a beautiful beach right in front of it. It’s also very conveniently situated near stores, restaurants, a supermarket, and a souvenir store. Although a bit old, the hotel is very clean and well maintained. We had an issue with the bathroom sink and they fixed it right away. The staff is always friendly, but sometimes they seem confused when we ask for a service or an information. I believe they should know or be better trained regarding everything that happens in the hotel. The restaurants in the hotel are super cozy and the food is great. The check in and check out were super fast, at least for us. Inside the hotel it was easy to buy tickets for excursions such as Chichén Itzá and Xcaret. It was also easy to book a taxi to the airport at the hotel, however I wish we had the same convenience when we arrived, I mean, I wish there was an easy and cheaper taxi waiting for us at the airport to take us to the hotel. To conclude, it was a great experience staying at the Krystal Cancun.
Stayed 6 nights in Dec 2024

10/10 Excellent

Christopher Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, beautiful beach and friendly unobtrusive staff. The on location restaurants were nice and there were plenty of walkable food option in the area. I can't say enough good things about this hotel, we loved our stay here and will definitely come again.
Stayed 6 nights in Dec 2024

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and beach. Stayed December 16-20th. We could ask for a more relaxing time. Beach access, beach and staff were excellent. Will be booking another trip in the near future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gladys

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito lugar y seguro
Stayed 4 nights in Oct 2024

2/10 Terrible

EKATERINA

Stayed 6 nights in Dec 2024

6/10 Okay

INDRANIL

Stayed 7 nights in Dec 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Alejandra

Traveled with family
Muchísimo ruido toda la noche. Está junto a la zona de antros
Stayed 1 night in Dec 2024

8/10 Good

Khudeeja

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel has multiple activities within the facility. Staff is great. Rooms are below average. Rain water seeped into the room and other parts of the hotel. Overall reasonable place to stay for 3-5 days stay.
Stayed 5 nights in Dec 2024

10/10 Excellent

Elizabeth Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, comfortable bed. Rooms are a bit older but fully functional. Pool options were excellent
Stayed 5 nights in Dec 2024

2/10 Terrible

David, Ann Arbor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The door to the veranda was very difficult to open. It took a lot of strength to open. The hair conditioner was constantly leaking and made a mess on the shower flower. The air condition was not able to control. it was very very cold. However, the ocean was great!!!
Stayed 1 night in Dec 2024

6/10 Okay

Carlos Alberto Castillo

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff very nice .ernesto at the beach . Tere housekeeping, entertainment and bell boys . The property very poor condition stayed room 1716 Sink always cloged
Stayed 6 nights in Dec 2024

4/10 Poor

daniel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What was good is the staff . Ernesto (at beach), tere ( housekeeping) bell boys and guys of entertaiment all nice. What was bad is the condition of property and sink always clog. Stayed Room 1716.
Stayed 8 nights in Dec 2024

4/10 Poor

Nafisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite old, and we could hear the electronic music from the pool bar at 7am
Stayed 3 nights in Dec 2024

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool, beach, room service was quick, shower nice & hot, staff was friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Enrique

Stayed 4 nights in Nov 2024

10/10 Excellent

Anne

Stayed 2 nights in Dec 2024

8/10 Good

Yaxin

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Lourdes, Yakima

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Beach was amazingly clean. Staff were very friendly and great. Karla was wonderful. She assisted us with our needs. I will go back to this hotel and will recommend it to our friends.
Stayed 4 nights in Dec 2024