Ueno hotel rooms a the Villa Fontaine

"Excellent customer service and it was great to have a convinience store within the premise."

"Really first class hotel. Beautiful and spacious room. Very quiet. Very close to metro station. Large and clean spa. Beautiful French restaurant with good service. This would be a perfect hotel if it had a concierge. It is bewildering why such a high quality establishment does not have a dedicated guest assistant. I wanted to book a massage and the front desk gave me an ad with phone number. I could not figure out how to make the call and when I did I got a message in Japanese. I wasted an evening trying to book this service. It would have been great if the hotel could help with that. The tv has only one channel in English. The restaurant offers European menu and it would have been nice if it had a selection of traditional Japanese dishes. Otherwise, my stay was perfect. "

"It is a great hotel and close to the station. "

"Had a great stay. Will book again"

"This hotel is absolutely amazing. My wife and I loved staying here!"

"Convenient place and friendly staff. There is no AC but only heater in the room. We are not allowed to open window. The room is either too cold / too hot. Overall is great as the location is just perfect. "

"We were greeted at the entrance and staff were so helpful to check us in using the automated check in machine. We stayed here on our last day and the hotel kindly held our luggage for the whole day after check out. "

"Rooms were cosy and well maintained. Close to several amenities and to Shinjuku train station. Would definitely stay here again. "

"The room is nice and clean. Lobby is pretty "