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"This is our second time pick this hotel We really love it. We love everything super clean easy too check in. The food is delicious and clean the stuff they are super nice since last year I keep recommended to my friend and family. If I have the opportunity to give over five stars, Thank you we’ll see you again next year 😊😊"

"From the initial phone, call E concierge Fernanda to the front desk check-in Maria to our personal concierge Jose the training and follow-through of the staff is amazing. Combine this with the most beautiful luxurious hotel situated next to the waterfront five star dining in every restaurant you cannot go wrong with Grand Velas for those that want to save a few pennies. This is not the place for you for those that don’t mind spoiling themselves and their families and giving them a 10 star experience I highly recommend it. I’m a huge fan of this franchise. I visited Nuevo Vallarta Cabo San Lucas and looking forward to going to Cancun to visit the other resort. "

"very nice hotel"

"It was amazing there were issues with wifi but everything else was ok. "

"We love everything about this place. The food, the customer service, the views, everything was perfect. We will definitely be back!"

"Very good staff overall well worth for a family trip"

"Wonderful service thank you all"

"Amazing service, quality rooms and dining option "

"This is the absolute BEST hotel ever made. Everything was 5 star incredible. We did not want to leave. "