Search Resorts in Tourist Corridor

"From the initial phone, call E concierge Fernanda to the front desk check-in Maria to our personal concierge Jose the training and follow-through of the staff is amazing. Combine this with the most beautiful luxurious hotel situated next to the waterfront five star dining in every restaurant you cannot go wrong with Grand Velas for those that want to save a few pennies. This is not the place for you for those that don’t mind spoiling themselves and their families and giving them a 10 star experience I highly recommend it. I’m a huge fan of this franchise. I visited Nuevo Vallarta Cabo San Lucas and looking forward to going to Cancun to visit the other resort. "

"very nice hotel"

"It was amazing there were issues with wifi but everything else was ok. "

"We love everything about this place. The food, the customer service, the views, everything was perfect. We will definitely be back!"

"Very good staff overall well worth for a family trip"

"Wonderful service thank you all"

"Amazing service, quality rooms and dining option "

"Good food and drinks. Service was good. "

"I booked a non–all-inclusive stay, but a week before my trip, I received an email saying the resort would be transitioning to an all-inclusive model. When I checked in, the front desk (Maximiliano) confirmed my package was now all-inclusive, and all outlets on the property treated it as such. However, on the second day, the pool bar said they couldn’t verify our package. We were pulled out of the pool, still wet, and walked to the front desk in a humiliating manner. The same employee admitted their mistake and initially offered to waive the first day's charges, letting us begin paying the all-inclusive rate moving forward. After speaking with management, he reversed this and told us we were responsible for everything—even though it was their error. We were offered only a 20% discount. To avoid more stress and embarrassment, we paid for the all-inclusive package—but were still charged three additional unexplained fees. Beyond the billing issue, the resort was poorly maintained: dirty puddles on the grounds, no pool towels, stained cushions, and disorganized pool furniture. Staff seemed confused and uninterested, and restaurant service was slow and unwelcoming. Worst of all, no manager ever came to speak with us. This experience completely overshadowed our vacation. I would not recommend this property to anyone."