Search Villas in Tancah

"The perfect trip, everything was perfecto"

"The hotel knew it was my birthday, yet the birthday banner wasn’t placed on my door until the day before we left, which felt like an afterthought. As Preferred guests, we also expected a smoother checkout, but it took over 20 minutes because they were short-staffed. That was disappointing considering the “Preferred” status. Also be careful not to leave anything behind in your room. My boyfriend accidentally left his Beats headphones, and when we contacted the hotel less than an hour later, they claimed he must have “misplaced” them. It felt like they were simply washing their hands of the situation and taking no responsibility. Given how quickly we contacted them, it’s hard to believe they were just misplaced and it strongly suggests someone on staff kept them. Overall, very disappointing. We travel often throughout the Riviera Maya and expected much better from this property."

"Staff was great, room was great, pools were great. Food wasn’t good. Bland and cold. "

"Pool was good. Our room had ocean view "

"We had a fantastic time at this resort. The resort was clean and modern, one of the nicest we’ve stayed at. The rooms were spacious and cleaned daily. The Family Selection was worth the upgrade as the additional amenities and butler service made the trip truly unforgettable. "

"Great resort "

"The pool is wonderful!!! Clean rooms!!! Staff 👎 when you go to the buffet is a lot of “managers?? they don’t notice that you there no hello no eye contact lack or smile no interaction with guests. My husband ask for 3 strawberries and the guys denied because he needs the strawberries to make shakes. At the pool they offer drinks very rare if you are in the pool you need to go and get your own drink. The resort is great but the stuff needs a lot of customer service. "

"So excellent we bought the membership!"

"Our second trip. Everyone and everything was great!"