Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Enjoy yoga classes by the pool or snorkeling in crystal-clear waters. Treat yourself to an unforgettable stay filled with sunshine and relaxation.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
View from room
Children's area
7 restaurants, breakfast, lunch, dinner served; international cuisine
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
  • On private beach
  • Bar
  • Room service

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Room options

Available filters for rooms
Showing 30 of 30 rooms

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed - queen
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760

What's nearby

  • Dolphinaris Tulum - 7 min walk
  • Riviera Maya Golf Club - 16 min walk
  • Aktun Chen - 16 min walk
  • Akumal Beach - 11 min drive
  • Half Moon Bay - 17 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Piscis snack bar - ‬17 min walk
  • ‪Los Corales - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Upscale all-inclusive property near Xel-Há Park
A free breakfast buffet, a golf course, and a marina are just a few of the amenities provided at Bahia Principe Grand Tulum - All Inclusive. With a private beach, a beach bar, and beach massages, this property is the perfect place to soak up some sun. Indulge in a facial, a body scrub, and a body treatment at SPA Bahia Principe, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers yoga classes and fitness classes; other things to do include kayaking, snorkeling, and sailing. Stay connected with free in-room WiFi, and guests can find other amenities such as a nightclub and a swim-up bar.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 5 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, express check-out, and ATM/banking services
  • Guest reviews say great things the family-friendly amenities, beach locale, and pool
Room features
All 978 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and rainfall showers
  • LCD TVs with satellite channels
  • Wardrobes/closets, balconies, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Bahia Principe Grand Tulum - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Grand Tulum - All Inclusive?

Self parking is free at this property.

What time is check-in at Bahia Principe Grand Tulum - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Bahia Principe Grand Tulum - All Inclusive?

Check-out is at noon.

Does Bahia Principe Grand Tulum - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Grand Tulum - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Bahia Principe Grand Tulum - All Inclusive located?

Nestled on the beach, this Akumal property is 0.8 mi (1.3 km) from Riviera Maya Golf Club and 2.7 mi (4.3 km) from Akumal Beach. Xcacel Beach and Aktun Chen are also within 2 mi (3 km).

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 721 out of 1365 reviews" "
Rating 8 - Good. 327 out of 1365 reviews" "
Rating 6 - Okay. 156 out of 1365 reviews" "
Rating 4 - Poor. 78 out of 1365 reviews" "
Rating 2 - Terrible. 83 out of 1365 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 7 nights in Jan 2025

10/10 Excellent

Stacey

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and a positive experience!
Stayed 5 nights in Jan 2025

8/10 Good

Kaitlyn, BLOOMFIELD

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 4 nights in Dec 2024

10/10 Excellent

Semaj Makhi, Philadelphia

Stayed 3 nights in Dec 2024

8/10 Good

Andrew Rabaldo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
More a la carte dinners would be nice, also the day time food at the little restaurants around the resort could be better, the salsa was very good and bartenders were exceptional
Stayed 7 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Simeon

Disliked: Cleanliness, staff & service
My wife had the unfortunate experience of being grabbed in a sexual manner by the staff member. We approached front desk and filed a formal complaint with management, who took their time in finding the surveillance footage, but couldn’t provide us with the footage of the time of the incident. They did nothing for us and we were left to try and deal with this on our own! We unfortunately were not the only ones to suffer this disgraceful act as we found out during the remainder of our stay. There were a lot of amazing staff members there who tried to make the rest of our stay somewhat enjoyable, but to try and move on from an act this disgusting was impossible. We no longer felt safe, supported or all included!! Beware!!!! We would not recommend this resort to anyone
Stayed 7 nights in Dec 2024

10/10 Excellent

BHAVIK, Somerset

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awsome property... one of the great place to stay around.
Stayed 5 nights in Nov 2024

10/10 Excellent

Juan Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, beautiful ,clean ,good food, excellent staff , very friendly . New Years Buffet was Excellent ,never expected that quality and diversity of plates . New years party was incredible, very good planed ! I definately Come back next year for the Holiday Season !!
Stayed 6 nights in Dec 2024

10/10 Excellent

heloisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. Great food
Stayed 3 nights in Jan 2025

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has beautiful grounds. The staff is working hard, but I think they are overwhelmed bc it takes a while for the service and often they forget you have to wait for a while. Rooms are not very clean even with daily service.
Stayed 7 nights in Dec 2024

8/10 Good

Jenell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the two room suite for our family of five.
Stayed 7 nights in Dec 2024

2/10 Terrible

ALTIN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The minute we arrived we got hit with “ extra “ charges , no problem we understand. We get shuttled to the room and the smell of the sewage is absolutely unbearable. We tried to look past it . The food is absolutely horrible . Where did we draw the line and left ? When we spotted cockroaches ( will include pictures ) save your money , get an airbnb or a higher end hotel
Stayed 5 nights in Dec 2024

10/10 Excellent

Laurella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2024

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe.
Stayed 4 nights in Dec 2024

4/10 Poor

Chris

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time there, always a great experience
Stayed 5 nights in Dec 2024

10/10 Excellent

Anne-Renée

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at this fantastic resort, and I can't recommend it highly enough! My kids had an absolute blast participating in the incredible activities offered—being part of the show was definitely a highlight for them. There was always something fun and engaging for them to do, keeping their spirits high and making our family vacation truly memorable. The food was simply outstanding! With an amazing variety of options, there was something to satisfy every palate. Each meal felt like a culinary adventure, and I appreciated the quality and flavor of everything we tried. Additionally, the resort was impeccably clean and provided a safe environment for young children to explore and enjoy. It truly gave us peace of mind while letting the kids have their fun. The only small suggestion I have is to consider improving the quality of the alcoholic drinks. While everything else was top-notch, a little enhancement in that department would elevate the experience even further. Overall, this resort exceeded our expectations, and we will definitely be returning for more family fun in the future!
Stayed 7 nights in Dec 2024

8/10 Good

Farrah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have kids and the beach was safe and I felt comfortable with them in the water. Great dining options and shows.
Stayed 7 nights in Dec 2024

8/10 Good

Scott

Stayed 4 nights in Nov 2024

4/10 Poor

Lisa, Raleigh

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The lobby was beautiful and so was the grounds, but that’s where it ended. They have these little raccoon looking animals running around the grounds and in the buffet eating off the table as soon someone leaves, then the real raccoons come out at night scaring you have to death, They’re in the lobby running around a real nuisance! The rooms are terrible, they’re old and dated the bathtub was dingy, the towels were ruff. They got us this time, but never again! But the staff was awesome.
Stayed 5 nights in Dec 2024

6/10 Okay

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jennifer

Stayed 5 nights in Nov 2024

6/10 Okay

Ana Maria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Our stay was ok. Not bad but not great.Very nice landscaping and upkeep The food was okay at the buffet they have plenty of options but not great. The service with some servers at the Yucatan buffet was very disappointing and we felt discriminated. If you look latino you might not get same treatment if you are american or European. We witnessed how servers treated American or European people and how they got better service and more attention at the Yucatan buffet. The SPA was great and Rosario did amazing with our massage. I don’t know if we stay there again
Stayed 4 nights in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024