Bahia Principe Grand Tulum - All Inclusive

4.0 star property
Property with private beach, full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bahia Principe Grand Tulum - All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
Aerial view
View from room
Children's area
7 restaurants, breakfast, lunch, dinner served; international cuisine
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
    Hot Tub
  • On private beach
    On private beach
  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • All inclusive
    All inclusive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 30 of 30 rooms

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 35 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Superior 2+2)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

2 Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
LCD TV
  • 31 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Oceanfront (Superior)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Sofa bed
Separate bedroom
Ceiling fan
  • 31 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Map
Crta Chetumal - Cancun Km 250, Akumal, QROO, 77760

What's nearby

  • Dolphinaris Tulum - 7 min walk - 0.6 km
  • Riviera Maya Golf Club - 16 min walk - 1.4 km
  • Aktun Chen - 16 min walk - 1.4 km
  • Akumal Beach - 11 min drive - 5.0 km
  • Half Moon Bay - 17 min drive - 6.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 70 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬16 min walk
  • ‪Restaurante Yucatan - ‬4 min walk
  • ‪Restaurante Arlequin - ‬10 min walk
  • ‪Piscis snack bar - ‬17 min walk
  • ‪Los Corales - ‬17 min walk

About this property

Bahia Principe Grand Tulum - All Inclusive

Upscale all-inclusive property near Xel-Há Park
A free breakfast buffet, a golf course, and a marina are just a few of the amenities provided at Bahia Principe Grand Tulum - All Inclusive. With a private beach, a beach bar, and beach massages, this property is the perfect place to soak up some sun. Indulge in a massage, a facial, and a body scrub at SPA Bahia Principe, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include parasailing, scuba diving, and snorkeling. Stay connected with free in-room WiFi, and guests can find other amenities such as a nightclub and a swim-up bar.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • Free bicycle rentals, 5 outdoor tennis courts, and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, express check-out, and a gift shop
  • Guest reviews say great things the family-friendly amenities, beach locale, and pool
Room features
All 978 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with jetted tubs and rainfall showers
  • LCD TVs with satellite channels
  • Wardrobes/closets, balconies, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Water activities

Kayaking
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Access to offsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Don Pablo
  • La Gran Tortuga
  • Tequila
  • Thali
  • Yucatan

Things to do

  • 27-hole golf course
  • 3 outdoor pools
  • 5 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Parasailing
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free crib
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • Marina
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 1.8 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Bahia
All Inclusive Tulum
Bahia All Inclusive
Grand Bahia Principe Tulum All Inclusive All-inclusive property
Grand Bahia Principe Tulum All Inclusive Akumal
Principe Bahia
Principe Tulum
Tulum Bahia
Tulum Principe
Tulum Principe Bahia
Grand Bahia Principe Tulum Akumal
Bahia Principe Tulum Inclusiv
Grand Bahia Principe All Inclusive
Grand Bahia Principe

Frequently asked questions

Does Bahia Principe Grand Tulum - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Bahia Principe Grand Tulum - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bahia Principe Grand Tulum - All Inclusive?

Self parking is free at this property.

What time is check-in at Bahia Principe Grand Tulum - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Bahia Principe Grand Tulum - All Inclusive?

Check-out is at noon.

Does Bahia Principe Grand Tulum - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Bahia Principe Grand Tulum - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Bahia Principe Grand Tulum - All Inclusive located?

Nestled on the beach, this Akumal property is 0.8 mi (1.3 km) from Riviera Maya Golf Club and 2.7 mi (4.3 km) from Akumal Beach. Xcacel Beach and Aktun Chen are also within 2 mi (3 km).

Bahia Principe Grand Tulum - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 727 out of 1367 reviews" "
Rating 8 - Good. 326 out of 1367 reviews" "
Rating 6 - Okay. 157 out of 1367 reviews" "
Rating 4 - Poor. 77 out of 1367 reviews" "
Rating 2 - Terrible. 80 out of 1367 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the very large selection of food that your buffet had and all very delicious, every day I had something different. I also liked the drinks the drinks were amazing and the stuff was so friendly. By far my favorite was the massage I experienced two different ones and they were phenomenal such a great experience. I was there celebrating my birthday and the room decorations made my day feel so special thank you all so very much!
Stayed 3 nights in Nov 2024

6/10 Okay

Yasmin

Traveled with family
Liked: Cleanliness
Food is not good, and drinks are ok people are not the kindness that Fernando guy that make reservations for the diner super rude over all I wouldn’t stay here again
Stayed 4 nights in Nov 2024

10/10 Excellent

escarlyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice and attentive my kids absolutely loved this place. Going back next summer.

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean, the staff is amazing. The bufete restaurants have food for everyone, but they play horrible music (all songs are sang by the same female in a horrible jazzy/ lobby tone). The App sucks, sometimes it works, some times it doesn’t. The availability to book specialty restaurants is very limited ( not sure if it is an app issue or booking capabilities of the restaurant). When you book, you can never talk to a person, no way to communicate directly to the hotel. The activities and shows are very good. Overall the place is very good.
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2024

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every body was nice & friendly
Stayed 4 nights in Oct 2024

10/10 Excellent

Alta Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Juan

Traveled with family
Disliked: Staff & service
Service staff was terrible. They would argue with there clients.
Stayed 7 nights in Oct 2024

8/10 Good

Jessica

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Juan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How family welcomeing it was
Stayed 7 nights in Oct 2024

10/10 Excellent

Cherub

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family vacation with a child. Thanks Bahia, we’ll be back. Please say hello to Jose Manuel Hernandez Castan from the buffet restaurant - what a great guy and great service.

2/10 Terrible

MANUEL

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The check in process took over an hour. We were extremely disappointed. When we finally got a room, it was a 3rd floor walk up. Due to a previous surgery stairs were difficult-but we didn’t have any other options and just wanted to get settled. My wife was sick from the buffet shrimp for 48hrs. And getting reservations at the a la carts restaurants was impossible. Lastly, we were informed all inclusive meant access to 1 meal at the a la carte restaurant. I would not recommend this resort to anyone.
Stayed 3 nights in Oct 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Gabrielle

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Courtney Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Anastasiia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place,we definitely want to come back
Stayed 5 nights in Oct 2024

2/10 Terrible

Rasheeda

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is infested with rodents. They have a rodent problem. The other resorts by Bahía does not. They are on the walls in the buffet, all on the snack bar. You can’t get up from your chair without the raccoons and other rodents trying to eat your food. It’s disgusting. The resort isn’t well lit so again be careful of the rodents. They don’t have room service. You have to walk in the dark 2am 10 minutes to a snack bar. The shuttles are no where to be found. I called the front desk they told me to wait outside - I might see one but drivers are limited. The food is disgusting. You can only try 1-2 restaurants in the resort and most restaurants are booked! If I could get my money back I would. This is a 3 star resort. The other resorts like Akumal and Sian Kian are 4 stars. I hate this resort and I couldn’t wait to come home so that I can eat! This place sucked!!!!!!
Stayed 3 nights in Oct 2024

10/10 Excellent

Andriy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, fantastic amenities.
Stayed 11 nights in Oct 2024

10/10 Excellent

Madhuriben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2024

8/10 Good

Angela Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional
Stayed 9 nights in Oct 2024

4/10 Poor

steven, TERREBONNE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Could not get reservations for sit down dinners. Buffet only option for dinners. Very unhappy and staff very rude about the situation. Front staff horrible. Kid zone and treatment fantastic.
Stayed 4 nights in Oct 2024

8/10 Good

Mousa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024