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Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
Family-friendly fun on the beach, with 5 outdoor pools

Choose dates to view prices

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Relax by the pool surrounded by lush greenery and palm trees, with a large pool, lounge areas, and a beach area with sun loungers.
Guest accommodations and dining areas blend seamlessly into the lush surroundings.
Relax by the large central pool with a water slide, surrounded by lush gardens and offering ocean views.
Relax by the tranquil pool surrounded by lush greenery and thatched-roof structures.
Enjoy a meal at this stylish dining area with a long table and comfortable seating, offering a view of the outdoor area and a body of water.

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Breakfast included
  • Room service
The current price is P15,668
P19,187 total
includes taxes & fees
Aug 18 - Aug 19

Room options

Available filters for rooms
Showing 44 of 44 rooms

View all photos for Deluxe Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View

8.4 out of 10
Very good
(51 reviews)

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Bathrobes
  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Sofa bed - double
  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Sigle use Garden View

Highlights

Furnished balcony
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Sofa bed - double
  • 36.9 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Family Selection Suite Beachside

1 bedroom, minibar, in-room safe, desk

Family Selection Suite Beachside

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
Sofa bed
  • 103 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up

Balcony view

Family Selection Junior Suite Swim-up

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Family Selection Junior Suite Garden View

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
Sofa bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • Sleeps 1

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 3

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • Sleeps 2

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 4

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • Sleeps 4

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 1

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 2

View all photos for Suite Superior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Superior with Garden View

  • Sleeps 4

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 4

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Premium with Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • Sleeps 3
  • 2 Double Beds
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About the neighborhood

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 6 min drive - 7.5 km
  • Akumal Beach - 6 min drive - 7.5 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.2 km
  • Xel-Há Park - 16 min drive - 19.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Upscale all-inclusive property renovated in 2023 and located near Puerto Aventuras Marina
Located close to Akumal Beach, Grand Palladium Kantenah Resort & Spa All Inclusive provides a free breakfast buffet, a bowling alley, and 2 swim-up bars. With a private beach, a beach bar, and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a sports massage, a body wrap, or a facial at Zentropia, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. The gym offers Pilates classes and fitness classes; other things to do include basketball, volleyball, and windsurfing. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, express check-in, and babysitting (surcharge)
  • Evening entertainment, wedding services, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All 252 rooms offer comforts such as 24-hour room service and furnished balconies, in addition to thoughtful touches like air conditioning and bathrobes.
Extra conveniences in all rooms include:
  • Jetted tubs, rainfall showers, and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Language
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Similar properties

6 outdoor pools, pool umbrellas

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
9.0 out of 10, Wonderful, 201 reviews
The price is P26,145
P31,843 total
includes taxes & fees
Aug 6 - Aug 7
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Jul 20, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Aug 18, 2025 start from P 15,667.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Kantenah Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Kantenah Resort & Spa All Inclusive?

Self parking is free at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium Kantenah Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

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Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 460 out of 1005 reviews
Rating 8 - Good. 289 out of 1005 reviews
Rating 6 - Okay. 123 out of 1005 reviews
Rating 4 - Poor. 71 out of 1005 reviews
Rating 2 - Terrible. 62 out of 1005 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tisha Renea

Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful vacation and everything was absolutely amazing!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single thing about this resort is amazing
Stayed 7 nights in Jun 2025

10/10 Excellent

Jeffrey Roberts

Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome time this July 2025 at the Grand Palladium resort. Special thanks to our butlers, Karen & Max in Family Section Villa 50. They made sure we had the best experience every day! Will definitely visit again!
Stayed 9 nights in Jun 2025

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great We had a beach suite and Manuel and Lewis our butlers were awesome. Rooms were clean, good was great. Pools were clean. Will Donatello be back soon.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jerry Edward Hurst

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service from start to finish. Our kids loved the swim up room in the Family Selection. Our room butler made our reservations for dinner and helped with anything we needed. The property was convenient to where we want to go. Driving was easy as most places were off the same highway. Would recommend if you are traveling to the Riviera Maya area!
Stayed 6 nights in Jul 2025

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Food was not great however property and resort is very nice. Nice rooms with swim up pool. Most of staff is friendly but not all. They lie to you upon arrival and try to sale you a time share (Membership) not a fan.
Stayed 8 nights in Jul 2025

10/10 Excellent

Radmila

Liked: Cleanliness, amenities, property conditions & facilities
Resort is huge and consists of several hotels. Respectful number of ala cart restaurants, few buffets for breakfast, lunch and dinner. But the best part of this resort is beach, long, beautiful beach where you don't have yo worry if you will find the shade or not. Even if beach is crowded, you don't have that feeling becuase of size and shape of the beach. Service in the restaurants and bars is great.
Stayed 7 nights in Jul 2025

10/10 Excellent

Barbara Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stat
Stayed 5 nights in Jun 2025

10/10 Excellent

Beatrix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our butler who take or dining and transportation reservations.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! There was a wide variety of activities, including a daily soccer game my boys joined several times. Family selection areas were great- we especially enjoyed the pool and bar/food options there. We booked a junior suite with private rooftop pool which had a beautiful view and great privacy. Our butlers were attentive, the service in the restaurants was excellent, check in and check out was seamless. We had a couples massage in the spa and our sons enjoyed the junior club while we relaxed on our own. We didn’t want to leave and will certainly visit other Palladium resorts!
Stayed 5 nights in Jul 2025

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great service
Stayed 7 nights in Apr 2025

10/10 Excellent

Sanjuana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is excellent, I didn’t enjoy the beach because of the seaweed
Stayed 6 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 5 nights in Mar 2025

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities and the staff was great. The food was also surprisingly good for an all inclusive. We enjoyed the many pools and several of the regional restaurants. The only disappointment was the beach, which had massive amounts of seaweed. Unfortunately, we were here at one of the worst times for seaweed.
Stayed 6 nights in Jun 2025

10/10 Excellent

Mehmet

Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this resort. Very clean, well maintained with great service. Lots of activities, great food with lots of options. Very family friendly, nice pools and surroundings with a relaxed atmosphere. Only issue is the sea weeds which made it impossible to swim in the ocean. I heard this is an issue across the whole peninsula, not just limited to this resort. This seems to be an issue during summer months so better to visit during fall or spring months.
Stayed 5 nights in Jul 2025

10/10 Excellent

Praveen

Liked: Cleanliness, amenities, property conditions & facilities
Vast property with 3 different types merged to common place, good place for kids, adults, good restaurants, good service. Only problem was drinks were bit water down. No Indian menu for entire week. Taco and Tequila party on Sat is must go, all Dances in evening were good. Swimming pool is good. attached Pool to our room was good and clean, Butler Service at Family selection is good.
Stayed 5 nights in Jul 2025

10/10 Excellent

Diego Barco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 6 nights in Apr 2025

10/10 Excellent

GENNADIY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this place. Very good staff. We will be back again
Stayed 4 nights in May 2025

10/10 Excellent

Rudy

Liked: Cleanliness, amenities, property conditions & facilities
Best family friendly resort by far we have ever stayed at upgrade to family selection is worth every penny ! We loved that we have 3 butler’s available that was able to assist in anything that my family needed . Family selection counts with its own private beach access just steps away from your room with great restaurants on the beach and bars available all staff is extremely friendly and respectful and are happy to get you from a towel , to food ,to drinks even sand toys for your kids ! The kids area with the slides it’s perfect for little ones and our girls did the kids club and it was amazing we got to enjoy the adults only area ! It’s a must ! Also the spa was amazing 100% recommended
Stayed 5 nights in Jul 2025

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
The property was ok, but not great. The people everywhere were friendly & helpful, except at the restaurants — where they didn’t seem to have a sense of urgency or customer service. They seemed to have a sense of whatever, whenever. The food was ok, but nothing like their neighbors in Cancun. Our family experience was ok, but do. it plan to visit this chain of hotels again.
Stayed 7 nights in Jun 2025

8/10 Good

monika Edyta

Liked: Cleanliness, amenities, property conditions & facilities
The property is nice. The only thing it was there was a lot of seaweed you could not swim in the ocean and it smelled. The buffet at the beach and at Hacienda could have different type of food and not the same thing everyday. My child loved the kids club. Isabel the bartender in the main lobby at Katenah was great.
Stayed 6 nights in Jun 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely a wonderful hotel ,employees here is a family , everyone give you the best of them ,food drinks the best , i just come back and i on the way to book for september
Stayed 7 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The quality of service in the family selection area is outstanding. Rooms are tidy and comfortable and everyone in the staff goes the extra mile to make you feel at home. Food and drinks are of great quality and probably the best I have seen in an all inclusive resort. The only downside wasn’t even the hotels fault but it’s important to have in mind that a lot of sargassum comes to the coast in the June-August season and beach was completely unusable. Hope I can come back again, totally worth it! 100% recommended for families
Stayed 5 nights in Jun 2025

10/10 Excellent

Sachin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay - friendly staff, clean resort, lots of options for food and drinks and no long lines. The beach and pool were nice as well.
Stayed 4 nights in Mar 2025

10/10 Excellent

Sandra L

We were unable to use the beach due to the Sargasm, so that was really the only sad part about this trip. I must say that I was very pleased with the staff and the way they treated us from checking all the way to check out. Everyone was kind helpful and always answered all the questions with a smile. They really make you feel at home. The rooms were extremely clean, we upgraded to a swim up room, and our children used the pool daily. Our two favorite restaurants were the nest and Letty chef. Totally worth paying for that dinner because not only is the food amazing, the show in experience is something we’ve never seen before. My kids loved it. Our other restaurant that we loved was The Nest We enjoyed our daily breakfast.
Stayed 6 nights in Jun 2025