Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews, Deals & Photos 2024

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Luxury property on the beach, with 3 outdoor swimming pools

Choose dates to view prices

Dates

December 2024

January 2025

Minibar, in-room safe, desk, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet friendly

P16,691 total

includes taxes & fees

Dec 8 - Dec 9

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 43 of 43 rooms

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Premium Suite

Highlights

Balcony

Air conditioning

Club Lounge

Free cribs/infant beds

Flat-screen TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

78 sq m
Ocean view
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 2
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 4
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Pool Access

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 2
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

65-inch flat-screen TV with cable channels, TV, foosball

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Hair dryer

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 3
2 Double Beds

Luxury Room, Garden View

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Hair dryer

Bathrobes

50 sq m
Sleeps 1
2 Double Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Jetted bathtub

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Hair dryer

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Hair dryer

98 sq m
Sleeps 3
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Jetted bathtub

91 sq m
Sea view
Sleeps 4
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Hair dryer

98 sq m
Sleeps 4
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Jetted bathtub

91 sq m
Sea view
Sleeps 3
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Hair dryer

98 sq m
Sleeps 2
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Jetted bathtub

91 sq m
Sea view
Sleeps 2
2 King Beds

Luxury Suite

Highlights

Balcony

Air conditioning

Free cribs/infant beds

Flat-screen TV

Separate bedroom

Blackout drapes/curtains

Ceiling fan

Hair dryer

98 sq m
Sleeps 5
2 King Beds and 1 Double Sofa Bed

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Jetted bathtub

91 sq m
Sea view
Sleeps 3
2 King Beds

Superior Room, Jetted Tub, Sea View

Highlights

Balcony

Private spa tub

Air conditioning

Free cribs/infant beds

Flat-screen TV

Blackout drapes/curtains

Ceiling fan

Jetted bathtub

91 sq m
Sea view
Sleeps 1
2 King Beds

Quadruple Room Luxury With Garden View

Sleeps 4
2 Full Bed(s)

Double Room Luxury With Garden View

Sleeps 2
2 Full Bed(s)

Room Luxury

Sleeps 1
1 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

Sleeps 5
1 Full Sofa Bed(s) and 2 Full Bed(s)

Suite Luxury

Sleeps 6
1 Twin Sofa Bed(s) and 2 King Bed(s)

Quadruple Room Luxury With Pool View

Sleeps 4
2 Full Bed(s)

Triple Room Luxury

Sleeps 3
2 Full Bed(s)

Triple Suite Master With Pool View

Sleeps 3
2 Full Bed(s)

Quadruple Suite Master With Pool View

Sleeps 4
2 Full Bed(s)

Quadruple Room Luxury With Garden View

Sleeps 4
2 Full Bed(s)

Double Room Luxury With Private Pool

Sleeps 2
2 Full Bed(s)

Triple Room Luxury With Garden View

Sleeps 3
2 Full Bed(s)

Quadruple Room Luxury With Private Pool

Sleeps 4
2 Full Bed(s)

Triple Room Luxury With Pool View

Sleeps 3
2 Full Bed(s)

Family Suite -5 Guests- Master With Pool View

Sleeps 5
1 Full Sofa Bed(s) and 2 Full Bed(s)

Triple Room Luxury With Garden View

Sleeps 3
2 Full Bed(s)

Double Suite Master With Pool View

Sleeps 2
2 Full Bed(s)

Room Luxury With Garden View

Sleeps 1
2 Full Bed(s)

Similar properties

Pool

All inclusive

Spa

Pet friendly

P20,656 total

includes taxes & fees

Dec 17 - Dec 18

About the neighborhood

Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

Catalonia Caribe Golf Club - 17 min walk - 1.5 km
Dolphin Explorer - 18 min walk - 1.5 km
Cabeza de Toro Beach - 20 min walk - 1.7 km
Downtown Punta Cana - 11 min drive - 8.1 km
Bavaro Beach - 21 min drive - 13.3 km

Getting around

Punta Cana Intl. Airport (PUJ) - 24 min drive

Restaurants

‪The Cut - ‬12 min walk
‪Lobby Bar - ‬5 min drive
‪Yuca - ‬18 min walk
‪Windows Restaurant - ‬4 min drive
‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Luxury all-inclusive property near Cabeza de Toro Beach

Consider a stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive and take advantage of a free breakfast buffet, free water park access, and 2 swim-up bars. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to hydrotherapy, a body treatment, or a massage at the onsite spa. Be sure to enjoy a meal at Buffet Principal, the on-site buffet restaurant. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 poolside bars and concerts and live shows.

You'll also enjoy the following perks during your stay:

3 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
Free self parking
Air hockey, a billiards/pool table, and wedding services
Evening entertainment, tour/ticket assistance, and outdoor furniture
Guest reviews say great things the family-friendly amenities, beach locale, and helpful staff

Room features

All 603 rooms have comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean, comfortable rooms at the property.

Other amenities include:

Bathrooms with showers and free toiletries
65-inch flat-screen TVs with cable channels
Balconies, LED light bulbs, and free infant beds

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Aerobics

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free covered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:00 AM
2 poolside bars
2 swim-up bars
A bar/lounge
A restaurant
Couples/private dining

Restaurants on site

Buffet Principal
Restaurante Italiano
Restaurante Japones
Restaurante Mediterraneo
Restaurante SteakHouse

Things to do

3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Designer stores
Evening entertainment
Fitness classes
Foosball table
Free water park
Full-service spa
Games
Gym
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Children's pool
Free crib
Free water park access
Laundry facilities
Lifeguards on site
Playground
Waterslide

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

3 meeting rooms
Conference space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Facials
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Spa tub
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)

3 floors
8 buildings
Banquet hall
Built in 2020
Communal living room
Designated smoking areas
Lifeguards
Reception hall

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

65-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board on request
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 6000 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

Pet fee: DOP 6000 per pet, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 6:30 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Guests under 18 years old are not allowed in the spa

Property is also known as

Serenade Punta Cana Beach Spa Resort

Serenade Punta Cana Beach Spa Casino Resort

Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM–6:30 PM.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on Dec 8, 2024 start from P 14,144.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Self parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Activities include aerobics classes, water fitness classes, yoga classes, and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Coco Bongo Punta Cana are also within 6 mi (10 km).

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very Good

8.8/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

syed

Nov 20, 2024

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

We traveled as group of 9 people and stayed 4 nights. We tried to book steak house and italian resturant but they were fully booked for our entire stay. We asked the front desk but they couldn't do anything which was disappointing. Bathroom had mold in shower and sink faucet and it was clean properly. Very limited items in buffet as compare to other resort. (They don't have hash brown) in breakfast. They don't have enough activites after dark. It just karoke , salsa dance and magic show for 30 mins. I wouldn't recommand this resort. They need alot of improvement

Stayed 4 nights in Nov 2024

10/10 Excellent

Hugo

Nov 20, 2024

Stayed 7 nights in Oct 2024

8/10 Good

Ali El Sheikh

Traveled with partner

Nov 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice

Stayed 5 nights in Nov 2024

4/10 Poor

Dynéshia

Traveled with partner

Nov 20, 2024

Disliked: Staff & service

When we arrived we were assigned a guide to show us the resort. His name was Jackson. The first day he was really nice showed us the resort,helped us reserve our dinner plans and offered to take us to the adults only side for breakfast the next morning. We agreed. The next morning we happened to wake up late and couldnt make it. When we seen him again around the resort,I apologized and told him we woke up late. We noticed he was upset. He kept trying to get us to go to the adults only resort just for breakfast and to see what it offered but I really wasn't interested after he got pushy. He literally asked every time he seen us. I eventually told him to please stop asking and then he showed his true colors. He got loud and said FORGET IT THEN and walked away. After that he never spoke to me and my boyfriend again. We were very polite when we told him we were not interested in seeing the other resort so for him to get so upset made me feel there was another motive and maybe they were trying to sell us something once we got over there. Also the chefs in the buffet are not polite. They do not smile, if tou say hello they just look at you. Even if everyone speaks a different language, a smile goes a long way and they just look so mean and miserable. Imagine being on vacation and being happy just to encounter their staff who looks like they hate their job. Also the fact that you can not take food to room will be the reason I never return.

Stayed 5 nights in Nov 2024

10/10 Excellent

Julie, Portsmouth

Nov 20, 2024

Liked: Cleanliness, amenities, property conditions & facilities

I loved the All-Inclusive!

Stayed 5 nights in Nov 2024

10/10 Excellent

Jenna S

Nov 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place

Stayed 4 nights in Nov 2024

8/10 Good

Oyinkansola Febisola

Nov 19, 2024

Liked: Staff & service

Stayed 6 nights in Nov 2024

10/10 Excellent

Javier

Nov 19, 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Krystal

Nov 19, 2024

Stayed 3 nights in Oct 2024

10/10 Excellent

Monta

Nov 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

really affordable and worth every penny by far one of the best hotels i’ve stayed in!!!

Stayed 1 night in Nov 2024

8/10 Good

Barry, Edmonton

Traveled with family

Nov 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property. Clean, most staff are very polite and helpful. Some staff at front lobby for check in and out seemed less than helpful. Food was decent. All restaurants you have to book at for food were tough to get into, even though most tables were free and unoccupied. Great experience and pools were awesome. Beach was amazing. Room was cleaned well everyday and staff on that side amazing. Beds comfy and rooms that overlooked the pool areas were great to chill on at night time overlooking the pools and ocean. Will go back for sure.

Stayed 8 nights in Nov 2024

8/10 Good

Abigail Shani

Traveled with partner

Nov 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The lobby was very unique

Stayed 5 nights in Nov 2024

10/10 Excellent

Rosely

Traveled with partner

Nov 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely beautiful

Stayed 3 nights in Nov 2024

8/10 Good

Chanelle

Traveled with group

Nov 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

N/A

Stayed 4 nights in Nov 2024

4/10 Poor

Cynthia, Henrico

Traveled with partner, Traveled with family

Nov 18, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service

The property is beautiful but there was a lot of work going on. We had a room with a pool that we could not use. Most of the wait staff was very unfriendly, no matter how much of a tip you left. Now not all of them but most of them. The best restaurant there was the Teriyaki Grill the food was cooked in front of you so you knew it was going to be hot and the chef was nice and very entertaining. The food at the buffet never changed it was the same thing every day and it was always cold. The pizza maker is the best person there and the busiest. He did a great job. The road to the resort were horrible nothing but wholes the poor drivers could barely go over 5 mph so their car would not drag or hit so hard your head hit the roof of the car. The trash on the road was a shame. There was so much trash and no one from the resorts would pick it up. I would never go back. Now that’s just my opinion.

Stayed 7 nights in Nov 2024

2/10 Terrible

Madeline

Traveled with family and small children, Traveled with group

Nov 18, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

If I could give this ZERO stars I would. I have no words for this place. All I can say is it’s a waste of money a waste of time. For starters the first night we got there our room didn’t have ac it broke when we asked for someone to come fix it I had to bribe a worker to come. When I was told the ac I’d broke and there’s nothing they can do I had to beg for a new room. Someone from our groups room got flooded from their AC unit the first day and refused to change their room as well until they threatened to sue. You have to bribe the worker for anything. They refused to speak English and act they don’t understand so if you don’t know Spanish the staff won’t be nice to you simple like that. I’m American I am grateful to have learned Spanish as I am married to a Hispanic so after they saw I spoke Spanish they would respond to me like a human being. The food was cross contamination all 20 of us got sick to our stomach or had diarrhea or broke out in rashes all over our bodies from the uncleanliness. We had a pool room and the ceiling fell and no one cleaned it up. We were given bloody sheets and I called and called the office no one picked up. I spoke to someone but they never put it in writing so I couldn’t get compensated for that. 5 people from our group left the second day because of the terrible conditions. I feel robbed of my money my time my vacation. Terrible terrible terrible terrible. Never again.

8/10 Good

OMAR

Traveled with partner

Nov 18, 2024

Liked: Cleanliness, staff & service, amenities

We really liked evrything about the resort. The only issue we had was the food they didn’t have any halal options so we were limited to eating vegan options and seafood. And even with some vegan or seafood option they added wine and alcohol so we also couldn’t have that either. So the food we ate was basic noting for us.

Stayed 5 nights in Nov 2024

10/10 Excellent

Aleksandra

Nov 18, 2024

Liked: Cleanliness

Stayed 5 nights in Nov 2024

8/10 Good

Tabatha, Carrollton

Traveled with family

Nov 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service and great experience

Stayed 6 nights in Nov 2024

4/10 Poor

Elier

Traveled with group

Nov 17, 2024

Liked: Cleanliness

Disliked: Staff & service

Property was clean

Stayed 7 nights in Nov 2024

6/10 Okay

jose

Traveled with group

Nov 17, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was ok food options limited slow service.

Stayed 4 nights in Nov 2024

10/10 Excellent

Khaayla

Traveled with partner

Nov 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Honestly overall I loved my stay here. The food was good and resort food is usually a miss for me. But Serenades Buffet was good. Only thing was that we had to request rags, which wasn’t too big of a deal. Honestly the trip was like a 8/10 solid. Room was very clean pool was extremely nice.

Stayed 5 nights in Nov 2024

6/10 Okay

Maylen

Traveled with group, Traveled with partner, Traveled with family

Nov 17, 2024

Disliked: Staff & service

View

Stayed 7 nights in Nov 2024

8/10 Good

Oliger

Traveled with family

Nov 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is amazing with all the needs and amenities. The only part I didn’t like is that they give you a tour around and invite you the next day for a VIP breakfast and force you to sign one of their deal packages. Overall the property and stuff is very professional we had a blast.

Stayed 5 nights in Nov 2024

2/10 Terrible

Makayla

Traveled with group, Traveled with family

Nov 16, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Our experience at this resort was extremely disappointing. Upon arrival, there was no assistance with luggage—just a vague instruction to place it in an unmarked corner, without tagging or reassurance. When I expressed concern, the front desk dismissed it with, “Oh, we have cameras.” We checked in at 1:30 PM but waited in a sweltering, un-air-conditioned lobby until past 4 PM to get our room—far later than the advertised 3 PM. One friend in our group had to wait until after 5 PM, only getting a room after slipping the staff $20. The VIP room we paid extra for offered little beyond pre-booked dinner reservations, which didn’t benefit everyone in our group. The room appeared decent but was filthy—dirty jacuzzi, unswept floors, and unwashed surfaces. Worse, it began flooding that evening, forcing us to mop with our towels. The food was inedible. Staff handled it without gloves, and sanitation was questionable. My vegetarian husband was nearly served rice contaminated by a spatula used for raw chicken at the hibachi restaurant. Communication was also a challenge, as most staff spoke minimal English and couldn’t address our concerns. The only positive was Rosanna Cabrera, a concierge who listened, contacted management, and secured a full refund. Thanks to her, we left early and found a far superior resort. Avoid this place at all costs—it’s plagued by poor service, sanitation issues, and mismanagement! The rest of my friends who stayed all got severe food poisoning

Stayed 7 nights in Nov 2024

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Serenade Punta Cana Beach & Spa Resort - All Inclusive

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