Dreams Onyx Resort & Spa All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

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VIP Access

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Hot Tub
The price is P36,688
P36,688 total
includes taxes & fees
Jan 5 - Jan 6, 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 24 of 24 rooms

Deluxe Room

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 2 Double Beds

Two Bedroom Family Suite

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Premium bedding
2 bedrooms
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 2 Twin Sofa Beds

Preferred Club Junior Suite Private Pool (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim Up One King Bed (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Junior Room, 1 King Bed

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim Up Two Double Beds (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Room, 2 Double Beds

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Ceiling fan
Premium bedding
Blackout drapes/curtains
  • Sleeps 3
  • 2 Double Beds

Junior Suite Partial Ocean View Double (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

Preferred Club Jr. Suite Pool View Double Beds VIP Concierge incl. Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Jr. Suite Pool View King Bed (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Partial Ocean View King Bed (VIP Concierge incl.& Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Suite Swim Up King Bed VIP Concierge incl. & Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr Suite Swim Up Double Beds (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Jr. Partial Ocean View Dble Beds VIPConcierge incl.& Access to Breathless

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Garden View King Bed (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed

Preferred Club Jr. Suite Ocean View King Bed (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Ocean Front (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 106 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Jr Suite Ocean View Two Beds (VIP Concierge incl. & Access to Breathless)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free minibar items
Smart TV
Ceiling fan
  • 56 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Premium Jr. Suite Tropical View King (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 60 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premium Jr. Suite Tropical View Two Queen (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 60 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

Premium Jr. Suite Pool View King (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Premium Jr. Suite Pool View Two Queen (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite Garden View Double Beds (Resort Access to Breathless Punta Cana)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King (Resort Access to Breathless Punta Cana

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free minibar items
Smart TV
Ceiling fan
Premium bedding
  • 56 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Playa Uvero Alto, Punta Cana, Provincia La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 5 min drive
  • Macao Beach - 15 min drive
  • Cana Bay Golf Club - 20 min drive
  • Iberostar Golf Course - 21 min drive
  • Arena Gorda Beach - 24 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 39 min drive

Restaurants

  • ‪Carnival - ‬17 min walk
  • ‪Spoon - ‬10 min walk
  • ‪Wink - ‬10 min walk
  • ‪Scores Sports Bar - ‬1 min walk
  • ‪Tamarindo - ‬8 min walk

About this property

Dreams Onyx Resort & Spa All Inclusive

Upscale all-inclusive property located in Uvero Alto
At Dreams Onyx Resort & Spa All Inclusive, you can look forward to free water park access, a nightclub, and 3 swim-up bars. With amenities like a white sand beach and a beach bar, this property is the perfect place to soak up the sun. Indulge in a facial, a manicure/pedicure, and a massage at the onsite spa. At the 8 on-site restaurants, enjoy dinner, kids' meals, and French cuisine. Fitness classes and yoga classes are offered at the health club; other things to do include archery. Free in-room WiFi is available to all guests, along with 3 poolside bars and a grocery/convenience store.
Additional perks include:
  • 6 outdoor pools and a children's pool, with a lazy river, a waterslide, and 3 swim-up bars
  • Free self parking and valet parking
  • An outdoor tennis court, babysitting (surcharge), and a front-desk safe
  • Beach towels, 7 meeting rooms, and ATM/banking services
  • Guest reviews speak highly of the family-friendly amenities, dining options, and beach locale
Room features
All 806 rooms include comforts such as premium bedding and air conditioning, as well as perks like separate sitting areas and free stocked minibars. Guest reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Jetted tubs, hydromassage showers, and bidets
  • Balconies or patios, separate sitting areas, and LED light bulbs

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Kids club

Lessons/classes/games

Aerobics
Yoga

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Capers
  • Carnival Buffet
  • Mercure
  • Spice

Things to do

  • 6 outdoor pools
  • Archery
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,900 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 3 floors
  • 9 buildings
  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system

We should mention

Pool access available from 7:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Now Onyx Punta Cana All Inclusive
Now Onyx All Inclusive
Now Onyx Punta Cana
Now Onyx
Now Onyx Punta Cana All Inclusive Opening Nov 2016
Now Onyx All Inclusive Opening Nov 2016
Now Onyx Punta Cana Opening Nov 2016
Now Onyx Opening Nov 2016
Now Onyx Punta Cana All Inclusive All-inclusive property
Now Onyx All Inclusive All-inclusive property
Now Onyx Punta Cana Inclusive

Frequently asked questions

Does Dreams Onyx Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool. Pool access is from 7:00 AM–6:00 PM.

How much does it cost to stay at Dreams Onyx Resort & Spa All Inclusive?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Dreams Onyx Resort & Spa All Inclusive on Jan 5, 2025 start from P 36,688.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Onyx Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Dreams Onyx Resort & Spa All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Dreams Onyx Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: 11:30 PM.

What time is check-out at Dreams Onyx Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Dreams Onyx Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, aerobics classes, yoga classes, and more.

Where is Dreams Onyx Resort & Spa All Inclusive located?

This Uvero Alto property is on the beach, 1.3 mi (2.1 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Cana Bay Golf Club. Arena Gorda Beach and Punta Blanca Golf Course are also within 12 mi (20 km).

Dreams Onyx Resort & Spa All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 778 out of 1175 reviews" "
Rating 8 - Good. 207 out of 1175 reviews" "
Rating 6 - Okay. 86 out of 1175 reviews" "
Rating 4 - Poor. 44 out of 1175 reviews" "
Rating 2 - Terrible. 60 out of 1175 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay family friendly facility. Alot of dinning options
Stayed 5 nights in Dec 2024

6/10 Okay

Melissa

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and amenities were fine. However, the facility is dated especially for the price point, the room was not clean and bathroom had a smell like a sewer issue and cable tv kept disconnecting as though poor reception.
Stayed 3 nights in Dec 2024

10/10 Excellent

Erin, East Orange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Javier was so nice and overly helpful ensure we enjoyed our stay while here.
Stayed 2 nights in Dec 2024

8/10 Good

ALAN ROGER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and always ready to assist. The amenities are well kept.
Stayed 4 nights in Dec 2024

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time there very nice place, accommodations, staffing everything is wonderful
Stayed 7 nights in Dec 2024

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Great fun with the family
Stayed 5 nights in Aug 2024

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Briana Kailyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at a Dreams resort. We noticed some differences like no welcome drinks upon arrival. We also noticed that the preferred bars did not have the same premium liquors as the Dreams Las Mareas in Costa Rica. We did not really see the point of staying preferred at this resort other than the option to dine preferred for breakfast and lunch, which is air conditioned. The Italian restaurant was not good in our opinion. The hibachi was amazing. Buffet was decent but some of the fried foods tasted like they were fried in dirty oil. Best dish in the Buffett was the chivo guisado. Overall our stay was nice, there is more events and activities but I was quite underwhelmed by our experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, water park amazing, outside from the buffet, food and drinks were beyond my expectations for an all inclusive.
Stayed 2 nights in Nov 2024

8/10 Good

Kristen

Stayed 3 nights in Nov 2024

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most amazing butler, Breilin. He made our stay INCREDIBLE. If it were not for him we would have been lost. We loved it so much because of our butler that we are coming back after the new year. I have never experienced such incredible service as I have with him and the rest of the staff. The property is so beautiful. I went with my entire family and we all had an exceptional time.
Stayed 7 nights in Nov 2024

10/10 Excellent

Madeline

Stayed 8 nights in Nov 2024

10/10 Excellent

Jamie, Severn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property- one of the best ones we have stayed in. The best things: - great water park/lazy river (minus one big slide that’s closed because “it’s too fast”???) -amazing nightly shows. We saw the rock show with incredible singers, a really fun fire/acrobatic show, and a circus show which was very impressive. Some of the best resort shows we have seen! - super friendly staff, and beautifully kept grounds and buildings. Rooms and bathrooms were always clean and lovely. - booking with Expedia gets u “preferred” access. A butler (whom we barely used but he was very nice and helpful), access to separate quieter dining if we wanted, a nice beach bag, and access to a private preferred pool that was lovely but we couldn’t use bc it was adults only and we had our son with us - speciality restaurants were very good. Hibachi/japanese is the only one that requires a reservation, and it was our fav. We also liked the steakhouse and the Mediterranean food (although only those at our table who got the shish kabob loved the med food. The beef dish wasnt good at all) The decent: - the buffet food was only ok. Plenty of options but the meat and potato dishes were almost always dry and flavorless. I loved breakfast, but lunch and dinner were only ok- but that’s where the speciality restaurants came in handy! - the fact that preferred status was limited to families - we had access to the Breathless resort next door- but it was also adults only.
Stayed 4 nights in Nov 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreams Onyx was a fun spot to stay, the cleaning staff, bartenders, and wait staff were very kind and approachable. I thought for an all inclusive the food ranged from okay to pretty good, not incredible. The pools and beach are really nice and there is an activity every night, some higher quality than others. Our room was very clean and the resort grounds were very well kept. Overall, for an all inclusive vacation this was worth the money and we would come back. Thanks to the Dreams Onyx team for a fun week, especially Sterling at the pool!
Stayed 7 nights in Nov 2024

10/10 Excellent

Mirela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

Vanessa Simoes

Stayed 6 nights in Oct 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great fun
Stayed 4 nights in Aug 2024

10/10 Excellent

Taurean, easton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2024

8/10 Good

Myesha

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Was my second time at this resort for a wedding! Resort is nice, some staff are exceptionally nice and helpful and others are rude. We had a butler and I don’t know if it was who we had or how it works, but after the first day outside of text messaging he was not attentive to us at all, total waste of money. We upgraded for private pool and adult only pool, premium liquor. Lots of food options and you can utilize dreams next door. The drink options with upgrade were no different, grey goose, Don Julio, Hennessy was still not an option and had to be brought by the bottle. Traveled with a group and had fun, but would not return to this resort voluntarily if I visit DR again.
Stayed 5 nights in Aug 2024

6/10 Okay

Veronica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Restaurant food subpar at best. Bad steaks, horrible Mexican food, hibachi staff n show was better than food. Had no representation of Real Dominican food. Get rid of the Mexican restaurant and add a DR one after all we are going to DR. The cave water slide needs to be resurfaced it left scratch down my back. Also all the hallways have super slick tiles and are always wet. Water leaked cracks from shower to sleep area and she ended up slipping and falling. Out door tub had no hot water. Overall highly unlikely to return but the kind hearted hard working staff saved this resort from being 1 star.
Stayed 5 nights in Nov 2024

10/10 Excellent

Darrin

Traveled with partner
Liked: Amenities
Our VIP personal concierge Javier, was such a great personal concierge everything we need he was already on top of it from the time we got there until the time we left he even checked and made sure we made it home safe. The entire staff was awesome. Ivette and enolo was also great people. Because of them we will be visiting again very soon. Thanks to Javier for everything
Stayed 3 nights in Nov 2024

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We were VERY disappointed with Dreams Onyx! When we got to our room we couldn't get the door to unlock so we couldn't get out and when we went to call the Front Desk, the phone had no to cord on it. The TV also didn't work. The food was terrible. The service at the buffets was horrible. After we were seated it took forever for anyone to come to our table to ask for drinks and then we never got them. The waiters just kept walking by us like we didn't exist. When we asked them again where our drinks were, they seemed very put out. The food in the Mediterranean restaurant was barely edible. The meat was so tough, we couldn't even cut it with a knife. The couple beside us left immediately after getting their food, it was that bad. I understand you're not going to have 5-star meals, but at least make them edible! It was very noticeable most of the staff didn't want to be there. There were a few that went above and beyond and we appreciated that. We did have a horrible experience at the swim up bar in the lazy river. The bartender was so focused on our 12 year old daughter, it was creepy. He kept asking her questions, how old she was, where she was from, what she likes to do and would not take his eyes off her at all. He barely looked at my husband and I when we were trying to order drinks. He was so creepy, we immediately left. Seemed like unless you were Preferred status, you really didn't matter.
Stayed 4 nights in Oct 2024

4/10 Poor

Cynthia, Norfolk

Traveled with group
Liked: Cleanliness
Food wasn't great
Stayed 6 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024