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Paradisus Grand Cana - All Suites

5.0 star property
Luxury Punta Cana hotel in Bávaro with 7 restaurants

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your current months are January, 2025 and February, 2025.
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Photo gallery for Paradisus Grand Cana - All Suites

3 outdoor pools, pool umbrellas, sun loungers
Private beach nearby, white sand, free beach shuttle, sun loungers
Water park
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet friendly
  • Bar
The price is P24,410
P31,245 total
includes taxes & fees
Jan 11 - Jan 12, 2025

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Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Suite (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (Family Concierge)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite, 2 Bedrooms (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Swim Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite (Family Concierge, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Family Concierge, Master)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Family Concierge, Master)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Family Concierge, Master, Swim Up)

42-inch Smart TV with cable channels, TV

Suite (Family Concierge, Master, Swim Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 157 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 92 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, pillowtop beds, minibar, in-room safe

One Bedroom Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
  • 74 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom Master Suite

Premium bedding, pillowtop beds, minibar, in-room safe

2 Bedroom Master Suite

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 167 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Suite (Swim-Up)

42-inch Smart TV with cable channels, TV

Suite (Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 120 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Master, Swim-Up)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms (Master, Swim-Up)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor spa tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 278 sq m
  • Sleeps 7
  • 2 Double Beds, 2 Double Sofa Beds and 1 King Bed

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About the neighborhood

Map
Playas de Bávaro, Punta Cana, La Altagracia, 230001

What's nearby

  • Cocotal Golf and Country Club - 6 min walk - 0.6 km
  • Downtown Punta Cana - 7 min drive - 5.2 km
  • Los Corales Beach - 7 min drive - 1.7 km
  • Cortecito Beach - 9 min drive - 2.5 km
  • Bavaro Beach - 17 min drive - 4.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 26 min drive

Restaurants

  • ‪Lobby Bar - ‬12 min walk
  • ‪Lobby Bar - ‬18 min walk
  • ‪La Bruja Chupadora BBQ & Pub - ‬14 min walk
  • ‪Mama & Juana - ‬9 min walk
  • ‪Hacienda Mexican Restaurant - ‬12 min walk

About this property

Paradisus Grand Cana - All Suites

Luxury family-friendly hotel near Cocotal Golf and Country Club
Located close to Bavaro Beach and Downtown Punta Cana, Paradisus Grand Cana - All Suites provides a free breakfast buffet, an adjacent golf course, and free water park access. Tee up with amenities like a driving range, golf lessons, and a golf clubhouse at this hotel. Treat yourself to a manicure/pedicure, a body wrap, or a hot stone massage at MAIA, the onsite spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Enjoy the health club, as well as activities like volleyball. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a beach bar and a poolside bar.
Additional perks include:
  • 3 outdoor pools and a children's pool, with a waterslide, sun loungers, and pool umbrellas
  • Free self parking
  • 2 outdoor tennis courts, a free beach club on site, and babysitting (surcharge)
  • Luggage storage, an elevator, and massage treatment rooms
  • Guest reviews say great things the beach locale, pool, and helpful staff
Room features
All 432 individually furnished rooms feature comforts such as private outdoor spa tubs and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Rainfall showers, tubs or showers, and free toiletries
  • 42-inch Smart TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

All inclusive details

All-inclusive room rates at Paradisus Grand Cana - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Kids club

Lessons/classes/games

Bartending

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 27-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Optional golf privileges
  • Pro golf lessons
  • Pro golf shop
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free crib
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Separate in-room dining area
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Low-height door lock
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 4 floors
  • 5 buildings
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of DOP 5400 per pet, per night (maximum DOP 5900 per stay)
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: DOP 5400 per pet, per night (maximum DOP 5900 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Paradisus Grand Cana Suites
Paradisus Grand Cana - All Suites Hotel
Paradisus Grand Cana - All Suites Punta Cana
Paradisus Grand Cana All Suites All inclusive
Falcon's Resort By Melia All Suites Punta Cana
Paradisus Grand Cana - All Suites Hotel Punta Cana

Frequently asked questions

Does Paradisus Grand Cana - All Suites have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Paradisus Grand Cana - All Suites?

As of Dec 30, 2024, prices found for a 1-night stay for 2 adults at Paradisus Grand Cana - All Suites on Jan 11, 2025 start from P 24,409.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Paradisus Grand Cana - All Suites pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of DOP 5400 per pet, per night.

How much is parking at Paradisus Grand Cana - All Suites?

Self parking is free at this property.

What time is check-in at Paradisus Grand Cana - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Paradisus Grand Cana - All Suites?

Check-out is at noon.

Are there all-inclusive benefits at Paradisus Grand Cana - All Suites?

Some rate plans available at this property are all-inclusive.

Where is Paradisus Grand Cana - All Suites located?

This family-friendly Punta Cana hotel is located in Bávaro, within 3 mi (5 km) of Cocotal Golf and Country Club and Bavaro Beach. Downtown Punta Cana and Arena Gorda Beach are also within 9 mi (15 km).

Paradisus Grand Cana - All Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 478 out of 817 reviews" "
Rating 8 - Good. 142 out of 817 reviews" "
Rating 6 - Okay. 87 out of 817 reviews" "
Rating 4 - Poor. 56 out of 817 reviews" "
Rating 2 - Terrible. 54 out of 817 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trong, Mitchellville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite and resort decor was second to none. Very top shelf for a family type resort. The buffet assortment and layout was even top shelf (and 7 restaurants). Lastly, the staff was very friendly and resourceful. Appreciated the accommodations they provide (a room for showering and changing) for travelers with later flights. Will definitely recommend and return here.
Stayed 5 nights in Dec 2024

8/10 Good

Ramesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 6 nights in Dec 2024

6/10 Okay

Norma

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

LUIS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-spent Christmas with kids lots of activities for them in this aspect probably one of the best resorts in punta cana and I have been coming since 2002 -nothing special about restaurants pretty much buffet food in different setting maybe one or two different things in menu -buffet was good with lots of variety -all menus are with QR and the internet is terrible and getting a menu is hit or miss no paper menus -service from staff was good and they really tried to help however they are limited by things out of there control im fluent in Spanish so I would hear there frustration with upper management. - place is clean and beds are good - not that it matters much I thought it’s was pretty funny but the crew painting the facility is terrible paint drops everywhere I mean everything from landscape to floor full of drops 😂 -not my first all inclusive so I understand how the tipping game works and I tipped every meal a five goes a long way other families we met where new to this complain about service but once I told them they saw the difference so for those going not expecting to give something every meal don’t expect anything amazing accept this reality AT ALL RESORTS PRETTY MUCH staff makes less than $200 a month put that into perspective -kids water park is really nice the only downside is you can’t get near any cabana or a hedge the mosquitoes will eat you up and this was in December I can’t imagine in the summer I mean bad I’m sure some bug spray will work.
Stayed 5 nights in Dec 2024

8/10 Good

Arun

Traveled with family and small children
Liked: Cleanliness, amenities
Staff would never respond. Many things didn’t work in our room when we checked in that we had to fix: phone, TV, hot tub, leaking toilet roof, and insufficient sofa bed. Dinner reservations are hard to get. Once we got everything fixed, the salary was comfortable. We just felt like general contractors getting things fixed.
Stayed 5 nights in Dec 2024

10/10 Excellent

Candida Rivera

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Giovanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Nov 2024

10/10 Excellent

Leonid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Paradisus Grand Cana! Everything was perfect—from the beautifully maintained facilities to the excellent service provided by the staff. A special thank you to Francelis and Julianna for their outstanding support; they truly made our experience memorable. The only issue we encountered was the presence of mosquitoes, which were a bit of a nuisance. It would be great if stronger measures were taken to address this. Overall, it was an amazing experience, and we look forward to returning!
Stayed 8 nights in Dec 2024

10/10 Excellent

Leony

Liked: Cleanliness, staff & service, property conditions & facilities
Good Services
Stayed 2 nights in Dec 2024

10/10 Excellent

Herbeisha Saddekie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like family when I was there. I had a surprise for my partner and they went above and beyond to bring my dream to life. When i checked in I was paired up with a member of guest services Julianna who helped me with all my needs while I was there, she helped me plan my surprise and messaged me every morning [10 days] with a good morning and a list of the activities for the day. I felt spoiled and i would definitely come again in the future!
Stayed 10 nights in Dec 2024

6/10 Okay

Ravneet

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Looks good in pictures but not all rooms are same. First room we got was dirty, had sand on the floor and was at the end of the resort and tons of smells including paint stains all over. We ended up changing our room which took bunch of calls to the front desk and a few hours. Real deal breaker is Bad food. Buffet which is the main restaurant has stale and worst food, my wife got food poisoning from the first meal and we spoiled our 4 day stay. Ended up at the on site doc with additional $400 expense. The scary part was that the doc suggested to go to a local hospital if her condition worsens. Pls make sure you have considered that in you planning. Speciality restaurants are even worst, only place you can get above average food is ‘Tori’. Mini fridge is a joke with some cheap light beer and water. No welcome drink of anything. Hotel also ignored our request to do something as it was my wife’s 40th birthday. Not even a cup cake. Waterpark is good but beach is not walkable so you have to take a golf cart from hotel. I would not recommend to anyone. Most important- we booked through expedia so the hotel treated us like second citizens. Pretty much for everything they will tell us to talk to Expedia.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anwar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited many all-inclusive resorts over the years, and this resort ranks among the top in satisfaction. - the property is clean and gorgeous - the rooms are spacious, clean, modern and comfortable. - the staff are amazing, friendly, helpful - dining experiences were all great, from the buffet to the a la carte restaurants - gym was enough to enjoy workouts everyday The overall experience was incredible, and I would definitely visit again.
Stayed 7 nights in Dec 2024

6/10 Okay

Ross

Liked: Staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

SUCHIR, Bothell

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and very well run! Everyone was super helpful and friendly. The property is part of a larger enclave of Melia properties but definitely the best of the three or four around. The beach is well maintained and very easily accessible with the golf carts. There were lots of activities for the adults and kids, even if you did not want to leave the property through the day
Stayed 4 nights in Nov 2024

10/10 Excellent

Tenzin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus Grand Cana - resort was amazing, new and luxurious. The ground and the property was always kept clean. We stayed for a week and had a blast. Staff are so friendly and welcoming. Our swim up room was great - ample space, clean and comfortable. Patio and jacuzzi were excellent. Special shout out to - Yuberkis at buffet during dinner time. She always had a smile on and went above and beyond every time. We couldn’t get a reservation on the night we arrived for my birthday but she went above and beyond to make my night memorable. I can’t thank her enough. Also, two servers at the main pool. I think their names were Francisco and Leonardo. They were amazing, always on top of our orders, and always with big smiles 😊 on their face. Even though it was scorching hot some of the days. Staff there definitely made our stay much better. Only recommendation I can suggest - opening the restaurants earlier including the buffet. With small children and elderly - earlier dinner would have been better for us. Also, it was extremely hard to get reservations for the restaurants so we just stuck with the buffet. Only went to Tori 1 night for dinner. Only available times were 8:30 or 9:30 pm. That’s too late for us. Other than that no other issues. We had a blast. We will definitely be back!
Stayed 6 nights in Dec 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Gloria, Little Silver

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful resort, all of their staff is gentle and well mannered, very respectful and we really appreciate their willingness to show us around or help us. The pool bar and waitress around the pool were the best and we loved every drink they made. Every place in this resort is clean, the food was great and we had no problems booking restaurants during the week of thanksgiving. We did the thanksgiving dinner and my husband loved it but I wish I did the buffet which had lovely dominican tasty food that night instead. The children’s club is great and the staff there are awesome, my kids did not want to leave. My kids loved the activities they organized for them, the neatness of the facilities for children, the games (specially video games), their indoor soccer room, and the time they spent with them outdoors too. Overall if you have children 13 and younger this is the best place. Second time here and our kids and us as parents loved it all.
Stayed 5 nights in Nov 2024

6/10 Okay

Chad Scott

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Food was very poor. All restaurants required use of QR codes for menus which were glitchy at best and the staffs communication in English was also very poor making the dining experience frustrating.
Stayed 6 nights in Nov 2024

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had been to a Paradisus resort in the past and it was incredible so we were excited to go back to one but this one was just average. The water park, our room and the kids club were amazing but the entertainment was lacking and dining was very limited compared to other all inclusives we have been to over the years. In fact, the food was just not good in general. There was nothing special about it, especially the deserts and drinks. All of the food was either cold (when it shouldn’t be) or lukewarm or stale and very little options seemed to be made fresh to order. The freshest thing I had was a tortilla chip. We also did not like that you could not take anything from the buffet or anywhere to go back to your room. Then you could not get any of your reservations made more than a few hours in advance. Also you couldn’t seen any menus until you were in the restaurant because the website does not work and most of the time the internet was down. I verbalized my concerns about the bad food to a couple of the staff and they did express concern. A few days after that, I got food poisoning the day before we left and it is the most sick I’ve ever been. I told some staff this too at our checkout but no one seemed to care I was very sick. So overall, it was an ok place if you are looking for somewhere to take your kids for a few days but not if you’re looking for a great experience like other resorts may have to offer. This place is lacking leadership and direction which is a shame.
Stayed 7 nights in Nov 2024

10/10 Excellent

JUN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very much family friendly and very good staffs.
Stayed 6 nights in Nov 2024

6/10 Okay

Niurys

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is beautiful, but the management is horrible. The security manager has extremely bad actitud, that a family hotel which means kids are allowed and they can even play in the room because at a second will be 3 guys knocking your door and ask to shut the kids down because they are annoying with those exact words. When I went to give a complain they came to show us the hotel behavior rules , and to cover all the disrespect from Francisco the security manager who threat my husband to fight and even say that if he see him on the streets he will kill him. There are cámaras all around but no one will listen to us they will just keep covering to protect the employe’s unacceptable bahavior.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service of the staff and my concierge were excellent. The spa was one of the best that i have been too. I would like to specially thank Jenfre and Pantry for excellent customer service. I will definitely be coming back.
Stayed 5 nights in Nov 2024

6/10 Okay

Natalia

Traveled with family
I was somewhat confused about their customer service at the reception and pool area. Sometimes it seemed like a lot of people, but doing nothing. Buffet was not bad, but not great. Dinner at the restaurants was not different from the buffet. On the last night, decided to forego the restaurant and head directly to the buffet. I asked a few times about the women’s bathroom near the pool area and was ushered to a one stall bathroom which was one morning clogged and told to go to the men’s bathroom. Asked about 4 people to show me where the women’s bathroom (more than one stall) at the pool area and they kept referring me to the one stall. When I would ask for a bigger bathroom, there were just blank stares. I speak both spanish and english, so there was no language barrier.
Stayed 4 nights in Nov 2024

10/10 Excellent

Luisanna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, we were upgraded to a master suite. Staff provide excellent service very accommodating, very attentive. Rooms were very cleaned. Hotel very beautiful. Very family
Stayed 4 nights in Nov 2024

10/10 Excellent

Karla, Dorado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient hotel. Great staff, food of the greatest quality and beautiful gardens.
Stayed 4 nights in Nov 2024