Monterey Bay Coastal Trail hotel rooms a the Best Western

"Perfect for our little family trip to the aquarium "

"Near marina beach and shopping area and access to freeways. "

"Everything was awesome. Near perfect except the toilet rocked."

"From the day we arrived they failed to provide us with basic comforts like sheets, towels and soap. The next day our shower door malfunctioned and we had to request a fix. We realize the second day that the TV didn’t operate properly and had no capabilities for streaming services. The maintenance man told his it had been previously reported as broken but the manager didn’t care. The A/C would not stay on. The next day the power went out. They gave us a credit for the restaurant but when we tried to use it, we were told they had closed early. Too slow to keep open that evening. The next day the ice machines were all out of ice. When we complained about all the problem they just said, oh sorry? Horrible customer service. "

"Beautiful all around "

"We had a wonderful time. Our dog had the best time ever . Definitely coming back . Thank you Portola Hotel. "

"Nice facilities and amenities but wished the lobby restaurant stayed open later."

"The inn was super cute and had a beautiful outdoor sitting area as well as a pool. The rooms were clean and quiet. Would recommend. "

"Everything was perfect"