Ko Naka Yai hotel rooms a the Banyan Tree

"We had a nice stay at the Four Points by Sheraton in Phuket. The hotel is modern, clean, and well-maintained, and the staff is exceptionally kind and service-oriented. From the moment we arrived, we felt welcomed—though the experience was a bit overwhelming at first. The lobby was extremely crowded, which surprised us, especially considering it was supposed to be the low season. It turns out the hotel—and Phuket in general—was packed during our stay. While this isn’t the hotel’s fault, it did impact the overall atmosphere. The breakfast was truly outstanding. The variety of food offered was impressive, and there was even a juice station where you could make your own juice using fresh fruits and vegetables—something I’ve never seen in a hotel before. A definite highlight! Due to the unexpected crowds and some unfavorable weather, we decided to cut our vacation short. To our pleasant surprise, the hotel agreed to refund us for the two nights we wouldn’t be staying. This gesture was not only unexpected but deeply appreciated and showed their commitment to guest satisfaction. We also used the gym, which was well-equipped and more than sufficient for a good workout. I want to give a special mention to Anna, whom we met during breakfast. Despite the high volume of guests, she listened to our concerns with genuine attention and ensured we received a prompt and considerate response. Her professionalism and warmth stood out and made a big difference in our experience. "

"Perfect location, beautifully spread out up the side of the hill. Amazing gardens, friendly staff"

"Great hotel "

"Very friendly staff and very prompt. "

"This has been one of the best hotels we’ve ever stayed on. The property is beautiful and has a private beach that is quiet and relaxing. The room has a direct view to the ocean and is spacious and nice. The pool is wonderful and so is the service, all of the restaurants in the hotel are fantastic and have a great variety of food, the staff is generous and nice. Also, the spa has very different therapies that I have never seen in my life, i opted for an Indian head massage and it was wonderful. The fitness center is very complete and they even offer personal training and yoga, TRX, and Pilates lessons. Me and my husband never want to leave!!!"

"All staff were extremely friendly and helpful . A very pleasant and comfortable stay. The bathrooms could do with more lighting,but everything else was superb."

"Unbelievable experience in the villa! The views were incredible, the food was top quality, we ordered the whole fried fish for dinner and it was great. Everything tasted great, really enjoyed the different fresh juices served daily at breakfast! The service from the staff was always quick and they were very nice. Overall unforgettable experience, would come back 10/10 times."

"Very nice building room was nice and staff made the room nice for my honeymoon and birthday thank you!"

"Beautiful clean property, super close to the beach. The best breakfast spread, super large room. Thank you for a wonderful stay!"