All Inclusive Resorts in Condado, San Juan

"The room was excellent- roomy, comfortable and beautifully decorated. We just had one problem with checking in. We arrived very early and were told we could stow our luggage and they would contact us when the room was ready. At 3:30 we checked to see if the room was ready yet but it was not. At 4:39 we returned to see many others checking in. We had to wait in line and the young lady that then checked us in (the same person that earlier said the room was not ready) checked us in. We were upset for the delay but she just asked if anyone had texted us. We said no- she looked at the computer and found the wrong number had been entered. Despite us being upset by all this she never apologized or acknowledged our frustrations. Instead she just kept talking at us - ignoring any concerns we expressed which just made us more frustrated. A little understanding or compassion would have gone a long way. "

"Loved the view "

"There are beautiful spaces within the hotel and a truly wonderful space outside by the pool area, steps away from the lovely beach. The staff was just great- kind and very friendly service. I enjoyed the music in the lobby by the dining area, and there is comfortable seating all over where you can relax and take it all in. My group had a great time staying at this property. "