See all properties

Zoetry Agua Punta Cana - All Inclusive

5.0 star property
Escape to a serene paradise where wellness meets indulgence. Unwind with yoga classes, enjoy Italian cuisine, and sip cocktails by one of two poolside bars.

Choose dates to view prices

Photo gallery for Zoetry Agua Punta Cana - All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Aerial view
3 bars/lounges, 2 poolside bars, swim-up bar, beach bar
Exterior
Yoga
Located in Uvero Alto, Zoetry Agua Punta Cana - All Inclusive is a tranquil retreat. Enjoy beachfront dining and private cabanas on the pristine beach, then relax at one of the 2 poolside bars or swim-up bar. Take part in Pilates classes or yoga at the health club and indulge in Swedish massage treatments at Zoetry Spa by Natura Bisse.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • Bar
  • Hot Tub
  • Pet friendly
  • Pool
  • All inclusive
The current price is P39,340
P39,340 total
includes taxes & fees
Mar 15 - Mar 16

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for 3-Bedroom Villa Dominicana Garden View

Premium bedding, pillowtop beds, in-room safe, desk

3-Bedroom Villa Dominicana Garden View

Highlights

Yard
Patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
  • 279 sq m
  • Sleeps 7
  • 2 King Beds and 2 Queen Beds

View all photos for Penthouse Suite Ocean View King

Living area

Penthouse Suite Ocean View King

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
  • 144 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 2-Bedroom Villa Caribe Garden View

Living area

2-Bedroom Villa Caribe Garden View

Highlights

Yard
Patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
  • 186 sq m
  • Sleeps 5
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite (Double)

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite (Double)

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite King

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Deluxe Oceanfront King

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Deluxe Oceanfront King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for 3-Bedroom Villa Caney Garden View

View from room

3-Bedroom Villa Caney Garden View

Highlights

Yard
Patio
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
  • 381 sq m
  • Sleeps 8
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite Pool View Double

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Pool View Double

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Oceanfront King

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Oceanfront King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

Premium bedding, pillowtop beds, in-room safe, desk

Run of the House

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Junior Suite Garden View King

Premium bedding, pillowtop beds, in-room safe, desk

Romantic Junior Suite Garden View King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Junior Suite Pool View King

View from room

Romantic Junior Suite Pool View King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Agua Swim Up Double

View from room

Junior Suite Agua Swim Up Double

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Romantic Junior Suite Agua Swim Up King

Premium bedding, pillowtop beds, in-room safe, desk

Romantic Junior Suite Agua Swim Up King

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite Garden View Double

Highlights

Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Free minibar items
Smart TV
  • 72 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Villa With Garden View

Bathroom

Villa With Garden View

  • Sleeps 8
  • 4 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 Full Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior With Sea View

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior

Premium bedding, pillowtop beds, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed(s)

Similar properties

Building design

Live Aqua Punta Cana - All Inclusive - Adults Only

  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
9.0 out of 10, Wonderful, (1844)
The price is P29,412
P34,706 total
includes taxes & fees
Feb 28 - Mar 1
Live Aqua Punta Cana - All Inclusive - Adults Only
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • Sirenis Aquagames Water Park - 11 min drive
  • Macao Beach - 25 min drive
  • Cana Bay Golf Club - 31 min drive
  • Iberostar Golf Course - 32 min drive
  • Arena Gorda Beach - 36 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 52 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬11 min drive
  • ‪Lobby Bar - ‬12 min drive
  • ‪Wink - ‬11 min drive
  • ‪Buffet Macao - ‬13 min drive
  • ‪Bar Uvero - ‬12 min drive

About this property

Zoetry Agua Punta Cana - All Inclusive

Luxury boutique property near Sirenis Aquagames Water Park
Consider a stay at Zoetry Agua Punta Cana - All Inclusive and take advantage of 2 poolside bars, a swim-up bar, and a beach bar. This property is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Indulge in a Swedish massage, reflexology, and a body wrap at Zoetry Spa by Natura Bisse, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Italian cuisine. The 24-hour health club offers Pilates classes and fitness classes; other things to do include snorkeling, beach volleyball, and parasailing. Free in-room WiFi is available to all guests, along with a grocery/convenience store and a terrace.
Other perks include:
  • 2 outdoor pools and an indoor pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Express check-out, babysitting (surcharge), and beach umbrellas
  • ATM/banking services, barbecue grills, and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All 92 rooms feature comforts such as private plunge pools and 24-hour room service, as well as perks like premium bedding and air conditioning.
Extra amenities include:
  • Free infant beds and free extra beds
  • Hypo-allergenic bedding and pillowtop mattresses
  • Separate tubs/showers, bidets, and hair dryers
  • 43-inch Smart TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and tablet computers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Amaya
  • Caicu
  • Indigo
  • Olena
  • Piragua

Things to do

  • 2 outdoor pools
  • 24-hour health club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Horseback riding/rentals
  • Indoor pool
  • Kayaking
  • Parasailing
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Windsurfing
  • Wine tasting room
  • Winery release events

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free crib
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Private plunge pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,701 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • Private plunge pool
  • Tablet computer

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Agua Punta Cana
Agua Zoetry Punta Cana
Punta Cana Zoetry
Punta Cana Zoetry Agua
Zoetry Agua
Zoetry Agua All Inclusive
Zoetry Agua Punta Cana
Zoetry Agua Punta Cana All Inclusive
Zoetry All Inclusive Punta Cana
Zoetry Punta Cana
Zoetry Agua Punta Cana All Inclusive All-inclusive property
Zoetry Agua All Inclusive All-inclusive property
Zoetry Agua Punta Cana Hotel
Zoetry Agua Hotel
Zoetry Agua
Hotel Zoetry Agua Punta Cana Punta Cana
Punta Cana Zoetry Agua Punta Cana Hotel
Hotel Zoetry Agua Punta Cana
Zoetry Agua Punta Cana Punta Cana
Agua Punta Cana
Agua Hotel Punta Cana
Zoetry Agua Punta Cana Punta Cana
Zoetry Agua Punta Cana All Inclusive
Zoetry Agua Punta Cana Hotel Punta Cana
Zoetry Agua Punta Cana All-inclusive property
Zoetry Agua Punta Cana All-inclusive property Punta Cana

Frequently asked questions

Does Zoetry Agua Punta Cana - All Inclusive have a pool?

Yes, this property has an indoor pool and 2 outdoor pools.

How much does it cost to stay at Zoetry Agua Punta Cana - All Inclusive?

As of Feb 17, 2025, prices found for a 1-night stay for 2 adults at Zoetry Agua Punta Cana - All Inclusive on Mar 15, 2025 start from P 39,340.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Zoetry Agua Punta Cana - All Inclusive pet-friendly?

Yes, Zoetry Agua Punta Cana - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 75 per pet, per day. Service animals are exempt from fees.

How much is parking at Zoetry Agua Punta Cana - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Zoetry Agua Punta Cana - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Zoetry Agua Punta Cana - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Zoetry Agua Punta Cana - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, aerobics classes, and more.

Where is Zoetry Agua Punta Cana - All Inclusive located?

Nestled on the beach, this Uvero Alto property is 3.2 mi (5.2 km) from Sirenis Aquagames Water Park and 9.4 mi (15.1 km) from Macao Beach. Arena Gorda Beach and Cana Bay Golf Club are also within 16 mi (25 km).

Zoetry Agua Punta Cana - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 462 reviews
Rating 8 - Good. 83 out of 462 reviews
Rating 6 - Okay. 37 out of 462 reviews
Rating 4 - Poor. 19 out of 462 reviews
Rating 2 - Terrible. 17 out of 462 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing time :)
Stayed 3 nights in Dec 2024

10/10 Excellent

somaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff specially Wilky serving the drinks at the beach, and Sory in the steak restaurant. We enjoyed the yoga at the beach overlooking the beautiful ocean. We enjoyed the horse back ride on the beach and the evening entertainments.
Stayed 4 nights in Jan 2025

10/10 Excellent

Sergii, Virginia Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place. Nice and quiet
Stayed 2 nights in Jan 2025

8/10 Good

Cortney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The laid back atmosphere
Stayed 6 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

ANGELA

Stayed 4 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I liked quietness, cleanliness, and services at the room and restaurants. Also, the excellence of JJ, always available to help us, he is very professional! I did not like the tour to Dream hotel. They should told me the true before to schedule an appointment for me to go there. Another thing regarding food options would be to have the traditional Dominican plates always available. In our first trip, that aspect was excellent. They asked what did we want to eat….!in this trip, when I have asked for plantains, tostones, mofongo they have told they don’t have and offered mash potatoes. To re schedule transportation to the airport should be more help from that company since my trip was paid in Miami and it was a round trip.
Stayed 5 nights in Oct 2024

10/10 Excellent

Dave Ian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is clean and quite. Perfect getaway for relaxation. Foof is great and they have wonderful staff, Very friendly and attentive to your request. We had the villa for few days and we enjoy every inch of that villa so as the entire resort. Clean beach and swiming pools. You have activities throughout the day the you can join. We will definitely be back.
Stayed 4 nights in Sep 2024

10/10 Excellent

John Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was very clean & beautiful
Stayed 3 nights in Sep 2024

10/10 Excellent

Blue

Stayed 2 nights in Aug 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most fun and perfect vacation our family has ever had. The resort was beautiful, the service was unmatched, and the staff was incredible. Our concierge became like family to us during our stay- if anyone has worked with Jose Simeon, you will never be in better hands. He, and the rest of the staff were there for us with any request, any recommendation, and anything to make our stay more fun and relaxing. The wellness aspect of the resort is what resonated the most with the 5 of us- we brought our 3 teenagers with us, and they loved every second of it. the food was incredible, mixing various fare from around the world each night in beautiful restaurants. Our food servers and staff (Maria (manager), Millennia, Johanna, Elvis, and Manuel served with care and excellence, and always with a smile (and well placed jokes) that made us feel so comfortable and cared for. The villa we had was out of this world- and if a minor issue popped up, someone was there in minutes to take care of it. We will be returning to Zoetry properties around the world, and Zoetry Punta Cana will definitely be a return visit. This vacation brought our family together, and we will never forget all of the days on the beach in the ocean, in the pools (especially the swim-up bar), the many activities and fun adventures that were offered every day. We did not participate in the many excursions, as they were expensive, and honestly, we didn't need to leave the property with everything they offer. 5-star!!!
Stayed 6 nights in Jul 2024

6/10 Okay

Ernest

Stayed 3 nights in Jul 2024

6/10 Okay

Jaret, Denton

Stayed 4 nights in Jul 2024

10/10 Excellent

Dexter

Stayed 3 nights in Jul 2024

10/10 Excellent

zeki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FIVE STARS FOR STAFF AND SERVICE, BUT NOT FOR THE BUG BITES Zoetry Agua, I don't usually write reviews. The five-star review goes to your staff. My husband has been talking about this resort for the last five years, and he wanted me to experience what he enjoyed five years ago with his family. The hotel looks like paradise, not a commercial apartment complex, which I liked. It is serene and quiet, super relaxing. The staff hustles; Luis, Rodrigus, and all the service staff are fantastic. We treated them right, and they treated us right back. We enjoyed everything except the excruciating bites that ate us alive. I am angry at how the establishment handles bug infestations: from the rooms to dead seaweed on the beach. The waves dump the seaweed on shore, creating a breeding ground for gnats and mosquitoes. They need to come up with a better solution than two people cleaning it by hand. I called Expedia for $248.00 reimbursement which should have been hotels responsibility to care for medical fees and addressed the bug bites. Instead of taking our concern as genuine positive criticism, the hotel management went into defensive mode. They said they upgraded our room because of the fly issue, but the upgrade was offered generously at check-in (the hotel had very few guests). I will not go back until there is a sign stating that the issues are being addressed. Hyatt doubled down.
Stayed 8 nights in Jul 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best property I have ever visited in my life hands down
Stayed 5 nights in Jul 2024

10/10 Excellent

justin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great experience with a beach theme resort.
Stayed 5 nights in Jun 2024

10/10 Excellent

Basir

Stayed 3 nights in Jun 2024

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cons: There were bedbugs and the staff was unconcerned. They acted as if we were crazy for being concerned luckily we had brought our own sheet protectors so we were able to endure the 3 nights. They did not keep up with the pool inflatables. There was very limited dining options. The WiFi was only good in the master room of our villa so that was frustrating. They also use WhatsApp to communicate with you. I also contracted food poisoning on 2nd night so for our final day I lay in bed in pain. My daughter also contracted it. The rest of the family was good so we assume it was the chicken. The area is isolated so be prepared. Pros: our concierge did have a cake made to celebrate my daughter’s graduations so that was nice. The pool was well maintained. The beach was nice but not as pretty as Aruba. The area is quiet when the workers are not out
Stayed 3 nights in Jun 2024

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
If you're looking for a relaxing, fun place to get away, it would be hard to find a better resort. The staff were all incredibly kind and helpful, and the property was beautiful.
Stayed 8 nights in May 2024

10/10 Excellent

Jeankarly

Stayed 2 nights in May 2024

6/10 Okay

yiwen

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We had a generally positive experience during our four-night stay at the hotel. However, there was an unfortunate incident that we initially overlooked but has been distressing for my husband. He was bitten by bedbugs or another pest, resulting in red spots appearing all over his body during our stay, which continued to appear after we returned home.
Stayed 4 nights in May 2024

8/10 Good

theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

Peter

Stayed 4 nights in May 2024