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Xkeban Tulum

3.0 star property
Hotel in Tulum with 2 outdoor pools and a full-service spa

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Photo gallery for Xkeban Tulum

Reception
Bathroom
2 outdoor pools
1 bedroom, hypo-allergenic bedding, minibar, individually decorated
Bar (on property)
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Parking included

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Private Deck & Tub Suite

Bathroom

Private Deck & Tub Suite

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Room

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Design Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Design Studio with Kitchenette

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Design Studio with Kitchenette

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Duplex Suite

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Design Duplex Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Design Crystal Suite

1 bedroom, hypo-allergenic bedding, minibar, individually decorated

Design Crystal Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Mini-fridge
Hypo-allergenic bedding
Separate bedroom
Hair dryer
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 6 min drive - 5.6 km
  • Tulum Beach - 9 min drive - 8.4 km
  • Las Palmas Public Beach - 9 min drive - 7.0 km
  • Tulum Mayan Ruins - 11 min drive - 7.7 km
  • Playa Paraiso - 11 min drive - 7.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Sukhothai - ‬3 min drive
  • ‪El Camello Jr - ‬3 min drive
  • ‪La Taqueria Pinches Tacos Shop - ‬10 min walk
  • ‪Vaivén - ‬11 min walk
  • ‪La Consentida - ‬12 min walk

About this property

Xkeban Tulum

Hotel near Gran Cenote
Consider a stay at Xkeban Tulum and take advantage of a rooftop terrace, a coffee shop/cafe, and a bar. Treat yourself to a massage at the onsite spa. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a restaurant.
You'll also enjoy perks such as:
  • 2 outdoor pools
  • Free self parking
  • Continental breakfast (surcharge), outdoor furniture, and a front-desk safe
  • Coffee/tea in the lobby, concierge services, and tour/ticket assistance
Room features
All guestrooms are individually decorated, and boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Balconies or patios, wardrobes/closets, and mini fridges

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 2 outdoor pools
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Stovetop

More

  • Air conditioning
  • Individual decor
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 12 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

Does Xkeban Tulum have a pool?

Yes, this property has 2 outdoor pools.

Is Xkeban Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xkeban Tulum?

Self parking is free at this property.

What time is check-in at Xkeban Tulum?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Late check-in is available during limited hours.

What time is check-out at Xkeban Tulum?

Check-out is at 11:00 AM.

Where is Xkeban Tulum located?

Located in La Veleta, this spa hotel is within 2 mi (3 km) of Holistika Art Walk, Hospital de Tulum, and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 3 mi (5 km).

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Xkeban Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 48 reviews
Rating 8 - Good. 10 out of 48 reviews
Rating 6 - Okay. 3 out of 48 reviews
Rating 4 - Poor. 7 out of 48 reviews
Rating 2 - Terrible. 0 out of 48 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joran

Liked: Cleanliness, staff & service, amenities
Nice vibes, great people. Really liked the room!
Stayed 6 nights in Jan 2025

10/10 Excellent

Merilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!
Stayed 4 nights in Nov 2024

8/10 Good

Junissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

The staff was amazing! Super nice friendly and helpful. The construction noise made it hard to sleep in the mornings but they gave us complementary drinks to make up for it because it’s really not their fault. They went above and beyond with the decor and hospitality. Highly recommended. The roof top sunsets were beautiful. There’s no tvs lol I thought that was funny lol but very nice hotel
Stayed 3 nights in Feb 2025

8/10 Good

Xavier

Liked: Property conditions & facilities
Disliked: Staff & service
Fix the roads
Stayed 4 nights in Dec 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Stayed 3 nights in Nov 2022

10/10 Excellent

Maria G Aldape

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Stayed 4 nights in Sep 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!
Stayed 4 nights in Nov 2022

10/10 Excellent

ALAIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our one month travel it was our best favorite place for our budget the staff is amazing nice kind not superficial the room is amazing nice bed nice smell the bathroom the decoration the roof view swimming pool bar and sunset on the jungle really good enough near tulum center but not to far to be rest quiet ...5 stars for us
Stayed 1 night in Oct 2022

10/10 Excellent

Jenae Armani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing!!! The property is beautiful with amazing decor for pictures. The staff and lady at the front desk was so helpful and made sure we were set with a scooter rental and local things to do. I highly recommend renting the scooter because the hotel is about 10 mins from the Tulum strip with food, clubs, and shops to enjoy. Overall 9/10 the only complaint was the area is still being developed so there is construction going on.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
I just love it . Very clean and adorable. Staff very friendly. The locatin is not the best but not the worst. I definitely will come back. Breakfast included was delicious.
Stayed 4 nights in Jan 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Stayed 4 nights in Nov 2022

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Stayed 2 nights in Nov 2022

4/10 Poor

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Coming in at night the area around the property was dark and roads were under construction. It’s hard to identify which building is the hotel. Staff inside seemed unaware of guests needing to check in. But when the host finally came to check us in, he was nice. After Traveling for 8 hours to arrive at the hotel hungry and hoping for room service but Their WhatsApp service does not work, I didn’t get a response when we asked about if there’s a dinner menu. Upstairs is very noisy so we wanted to avoid going up there but had to to avoid starving to death. Also the door of your hotel room does not have an extra security lock inside. Doesn’t feel like a safe set up.
Stayed 1 night in Mar 2024

4/10 Poor

Kelly

Disliked: Amenities, property conditions & facilities
What can I say about this place.. it’s a nice place but the entire area around is really bad. The poor road conditions ended up costing me over 1,000 usd bc you literally can’t avoid the huge holes. The noise in the hotel every night was unbearable. They have a DJ every night and it’s definitely not a place of relaxing. Great for all nighters and party people. Not for a family, or relaxing or kids.I also was left several times with no towels or tp, so I stopped leaving tips. A robe went missing from the housekeeping and I was treated like I took the robe. The hotel is very cool though, the staff for the kitchen was great and they were sweet. Unless it improves in hospitality drastically,I could never stay there again. Also, the concrete walls are nice but not with the on going construction. There are no bathroom doors, and the bathrooms are open to the outside hallways.Cool design but very ineffective for privacy.
Stayed 8 nights in Feb 2023

6/10 Okay

Emily

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The aesthetic is nice; picture worthy! The basic design room: -very SMALL -lacked storage or any place to lay luggage. -small balcony addition is cute but beware of mosquitoes. -no mini bar & our mini fridge didn’t work (they got it fixed for us) Water Quality: - AWFUL (shower, sink, & pool) - the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang. -we had to brush our teeth and wash our face with bottled water The free included breakfast: -delicious as well as their juice. -option to purchase bowls was great and they tasted good. The staff: -were friendly but not very informative or thorough. - we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.) The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions. Everything within driving distance (25mins or less); except Cancun. I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.
Stayed 3 nights in Nov 2022

4/10 Poor

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to be honest and fair. The hotel and the staff are amazing we were greeted very nice and everyone had great vibes. if you want party or just chill with cool people this is the spot. There was one big issue that unfortunately will keep us from going back. The last night we stay around 1 am someone tryed to get into our room. After I told him this wasn't his room he became angre and started even harder to get in. I call receptions but after midnight there is no one you can call. We waited 10 mins after not hearing anything then decided to go look for security. After talking to security we found out that the guy trying to get in our room was a friend of the manager who was allowed by security to enter into the hotel. Dont know what the intention of this person was but being in a country that is not yours you dont know peoples intention. Scary things run in your head, is he going to rob us or try to hurt us or kill us. And finding out that it's a friend of management made it even more scary, is this a set up? Please be very cautious never open a door to someone you dont know especially in the middle of the night.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xkeban Tulum became my home away from home for a few days. I felt right at home. I never felt unsafe or unwelcome. Breakfast included: 8am-12pm So delicious omg. They have a small menu selection that was designed for the people staying at the hotel. Yes the breakfast is included for your entire stay. No lunch or dinner service . They give you this app that you can order food from different restaurants ( like their version of Uber eats) in the area or the restaurants are a 10 min drive. They are a brand new hotel so hopefully soon enough they will add a lunch/dinner restaurant and I feel like that will complete them ! The Hotel itself : It’s feels a mansion with separate rooms ! It doesn’t have a hotel vibe. More like a home. You have two pools one upstairs and downstairs The one upstairs is more comfortable with Beds and of course the sun. Clean. Everyone is constantly cleaning here ! The water is salty though( but I figured out that it’s everywhere) Rooms: The staff always came in and cleaned the room while you stepped out and always added new towels when needed. The Bar : small bar upstairs with music in the rooftop ! Small menu of cocktails The staff : OUTSTANDING. Super sweet and personable. They provide you with taxi services, information, whatever you need. The SPA: MS.ELIZABETH HAS MAGIC HANDS. It was the best massage I have had ever. I felt relaxed and zen. Thank you to everyone for making my experience rememberable.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó todo, el servicio y la atención al cliente es 10 / 10 desde la recepción hasta el roof. Me gustó que el mismo personal trata de llevar el nombre del Hotel en alto y lo que más me gustó la leyenda y todo lo que te atrapa en el hotel, recomendado 10000/10000, yo regreso sin preguntar.
Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must go!

So amazing, the staff were so friendly and very welcoming since the moment we arrived. The room was very clean and I loved all every aspect of the space was decorated and Tulum inspired. Will come back to this resort again for the value and comfortability. Bed was comfortable, shower was hot and a cute cafe very close by for food. Overall very niche hotel from the all inclusive resort vibe it’s different but awesome!
Stayed 3 nights in Dec 2024

10/10 Excellent

Nikita

Liked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

en la selva, pero tambien de la ciudad, excelente

desde la recepcion, fue muy calida, agil y me ofrecieron una bebida de cortesia. ayuda con el equipaje y amabilidad en especial de Exequiel
Stayed 2 nights in Dec 2024

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
La chica que atiende el roof y la cafetería es lo máximo
Stayed 2 nights in Jan 2025

10/10 Excellent

Sherlian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Hugo

Stayed 1 night in Jul 2024