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HOTEL POCNA

3.5 star property
Oceanfront hotel with full-service spa, near Tulum Mayan Ruins

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Photo gallery for HOTEL POCNA

Front of property
Breakfast, lunch, dinner served; international cuisine
1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe
Exterior
Breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Casa Maya Ocean Front with A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Maya Ocean Front with A/C

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Egyptian cotton linens
Premium bedding
Separate bedroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 1 King Bed

View all photos for Casa Pocna jungle view suite A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna jungle view suite A/C

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Egyptian cotton linens
Premium bedding
Separate bedroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna Family Oceanview suite A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Family Oceanview suite A/C

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Ceiling fan
Egyptian cotton linens
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casa Pocna Master plunge pool panoramic view

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Master plunge pool panoramic view

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Separate bedroom
Premium bedding
Egyptian cotton linens
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna Jungle view with bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Jungle view with bathtub

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Separate bedroom
Premium bedding
Egyptian cotton linens
Ceiling fan
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Maya Partial Ocean View A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Maya Partial Ocean View A/C

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Egyptian cotton linens
Premium bedding
Separate bedroom
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Carretera Tulum-Bocapaila S/N, Tulum, QROO, 77780

What's nearby

  • Las Palmas Public Beach - 3 min walk - 0.3 km
  • Playa Paraiso - 6 min walk - 0.6 km
  • Tulum National Park - 4 min drive - 1.8 km
  • Playa Ruinas - 7 min drive - 1.8 km
  • Tulum Mayan Ruins - 7 min drive - 1.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬10 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪La Fiesta Mexicana - ‬10 min drive
  • ‪Playa Pescadores - ‬10 min walk

About this property

HOTEL POCNA

Hotel near Playa Paraiso
Take advantage of free full breakfast, a beach bar, and a terrace at HOTEL POCNA. Treat yourself to a body treatment, a body wrap, or a facial at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks include:
  • Free self parking
  • Concierge services, a 24-hour front desk, and massage treatment rooms
  • Smoke-free premises, luggage storage, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, as well as perks like air conditioning and free bottled water.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, ceiling fans, and daily housekeeping

Languages

English, Spanish

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Diamante K - Inside Tulum National Park

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A beach bar
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily
  • Treatment room

Accessibility

  • Elevator

More

  • 2 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's air conditioning system is available from 8 PM-10 AM only.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 158 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Hotel Poc Na Tulum
Poc Na Tulum
Poc Na
Hotel Poc Na
HOTEL POCNA Hotel
HOTEL POCNA Tulum
HOTEL POCNA Hotel Tulum

Frequently asked questions

Is HOTEL POCNA pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL POCNA?

Self parking is free at this property.

What time is check-in at HOTEL POCNA?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at HOTEL POCNA?

Check-out is at noon.

Where is HOTEL POCNA located?

Nestled on the beach, this Zona Hotelera hotel is within a 5-minute walk of Jaguar Park and Playa Paraiso. Tulum Mayan Ruins and Tulum National Park are also within 1 mi (2 km).

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HOTEL POCNA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 258 reviews
Rating 8 - Good. 69 out of 258 reviews
Rating 6 - Okay. 27 out of 258 reviews
Rating 4 - Poor. 12 out of 258 reviews
Rating 2 - Terrible. 11 out of 258 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Great location great rooms great staff great experience
Stayed 2 nights in Feb 2023

10/10 Excellent

Maria Gadalupe Fernandez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really good and friendly. The room was really clean. The food was really good at the restaurants.
Stayed 5 nights in Aug 2022

8/10 Good

bertrand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at Poc Na, from the checking to the last day. Very nice team working there, superb beach, 3 dining options, breakfast with an amazing view. And one more time, great team!
Stayed 5 nights in Aug 2022

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.
Stayed 5 nights in Sep 2022

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Erwin

Stayed 4 nights in Dec 2024

8/10 Good

Krishna

Liked: Cleanliness
Disliked: Staff & service

Fin strand

Bra strand och god frukost. Hade lägre förväntningar för frukosten p.g.a tidigare recensioner. Långsam in och utcheckning. Inte hotellets fel men dåligt att man behöver betala avgift på 61 pesos för att komma in i området. Dyrt i restaurangen.
Stayed 2 nights in Nov 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien!
Stayed 2 nights in Oct 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, great service upon check in and out. The bar was "closed?" at 5:30pm. Great AC and mostly private patio, cute trails and beautiful beach. Clean and comfortable room, no tv but didn't miss it. French toast was incredible for breakfast. Lots of available beds on the beach area. Cool water available from the front if you run out.
Stayed 1 night in Sep 2024

10/10 Excellent

Kera

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation. Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).
Stayed 4 nights in Dec 2023

10/10 Excellent

Aelxey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Leyla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Zaira Beltran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No TV
Stayed 6 nights in Sep 2022

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at hotel poc na it was clean and the staff was amazing :)
Stayed 5 nights in Aug 2022

8/10 Good

Michelle

Stayed 6 nights in Jul 2022

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was breath taking! Especially the room with a ocean view!
Stayed 3 nights in Jun 2022

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Test
Stayed 2 nights in Jun 2022

8/10 Good

Luis

Liked: Property conditions & facilities, room comfort

Ótima localização e bar de praia

O hotel fica dentro do parque nacional, e uma distância a pé do Sitio Arqueológico de Tulum, de frente para a praia com 3 restaurantes dentro. Isso conta muito para uma avaliação positiva. Somente como melhoria recomendaria incluir frigobar e wifi no quarto, e melhorar o chuveiro.
Stayed 3 nights in May 2022

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful.
Stayed 4 nights in May 2022

8/10 Good

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach a few feet away from our room. Some rooms have a beach view. Only tried one of their three restaurants. Very good. Outdoor restaurant in a jungle setting with cool music playing. Walking distance to the Tulum archeological ruins. Taxi ride into Tulum costs about $15 dollars. During the day from my room I could hear some music playing from the resort next door. However, this would stop at night and was not too bad. The staff was very friendly and helpful.
Stayed 4 nights in May 2022

10/10 Excellent

Michelle

Liked: Staff & service, amenities, property conditions & facilities
Great relaxing beach vacation. Quiet and personal. Staff was friendly and welcoming. Walkable to the ruins and south hotel zone. Felt safe and the restaurants associated were delicious. Would return.
Stayed 5 nights in May 2022

10/10 Excellent

Darienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited early this month and this was my favorite vacation ever. Absolutely beautiful room with ocean view. Staff were so attentive and helpful. No complaints. Walking distance to Restaurants near by and covid testing center. They really tried hard to keep the seaweed away which is not their fault. I very much appreciated that. I wish there was a pool and wifi in the rooms when outside was too hot but vacations aren’t meant to be spent on your phone so I get it. I’m definitely returning. Food was amazing too!
Stayed 5 nights in May 2022

8/10 Good

Heike

Liked: Cleanliness, staff & service, property conditions & facilities
Eine wunderschöne Anlage, sehr ansprechende und große Zimmer, Frühstück lecker, allerdings etwas dürftig, mit tollem Ausblick, sehr schöner Strand, äußerst freundliches und zuvorkommendes Personal. Am besten hat man hier einen Mietwagen, um die Gegend zu erkunden, hierfür sind auf der Anlage Parkplätze vorhanden.
Stayed 7 nights in May 2022

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff!
Stayed 3 nights in May 2022