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"Appears to be under renovation. No one was at the counter upon arrival. Two phone numbers posted on the door to call for assistance. No one answered the primary number and someone answered the second number as did not offer any assistance. A hotel worker finally saw that they were people waiting outside’s de the office and opened the door. No greeting or sorry for the wait. Basically was handed a key and go find your room. Rooms are antiquated. Bathrooms are from another...

"Room was clean and in a great location. Would stay here whenever we come back to Nashville "

"Our stay with Sonder at Belcourt was amazing!! Beautiful room with all the amenities needed, spacious and quite cozy!! We loved the location…right across from the movie theatre and walking distance to numerous restaurants and neat shopping boutiques!! Just perfect!! Also, excellent customer service!! The best!!"

"Amenities not as expected. We booked this unit expecting a full kitchen because we intended to cook. The kitchen does not come with a pot big enough to cook, it only comes with a small pot. Reading the reviews now, I’m not the only one that faced this issue. It is extremely difficult to contact their support team, I only got a reply after 2 days of 2 emails, 2 chat support and a call that was put on hold. Finally the team gave me a reimbursement for the missing pot, but I would already be...

"They worked with me to extend my stay further"

"Great communication. Loved the experience "

"Check in and out process were very easy, parking is limited but we found a spot each day we were there. Cleanliness could be significantly improved, there were stains all over the couch, the walls were visibly dirty with stuff caked on them. The sheets on the bed were these weird disposable sheets I’ve never seen before and the lighting in the rooms was absolutely awful. The location and general set up was convenient. You could walk to Broadway (a bit of a long walk) or take a short Uber/taxi...

"Had a great stay at Sonder 16. Highly recommend!"

"Great communication - very responsive. Easy check-in/check-out. Small issue resolved in timely manner. "

"Loved this place. Best place to stay in Nashville "

"Great location and nice property. There was miscommunication on the arrival time. The day before I was called and I told the representative that I would be arriving between 1:30pm and 2:00pm. I arrived at 2:00pm and the code would not work for the door. I called the concierge and they said the unit had not been inspected and would not be available until 2:30pm. They said they would call back, but did not. I also had an issue with the thermostat in the bedroom being locked. It took multiple...

"Property was nice. Enjoyed the kitchen. Perfect for families. Lobby not open 24hrs so we had to pause what we were doing to go and check-in. Not a problem though. They were willing to make accommodations so that we could check in later."