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Four Seasons Hotel Shenzhen

5.0 star property
Luxury hotel with 3 restaurants connected to the convention center in Shenzhen

Choose dates to view prices

Photo gallery for Four Seasons Hotel Shenzhen

Ballroom
View from room
Point of interest
View from room
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Parking included
  • Room service
The current price is P10,660
P12,430 total
includes taxes & fees
Jul 7 - Jul 8

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Suite with two double beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Suite with two double beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
  • 103 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite with king bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Suite with king bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
  • 103 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
  • City view
  • Sleeps 9
  • 2 King Beds and 2 Double Beds

View all photos for Grand Four Seasons Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Four Seasons Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ambassador Suite with king bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Ambassador Suite with king bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
  • 180 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Grand Four Seasons Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Four Seasons Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite with 1 king bed & 2 Double beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Ambassador Suite with 1 king bed & 2 Double beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
  • 180 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Four Seasons Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Four Seasons Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 60 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 58 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite, 2 Double Beds

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
  • 88 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Executive Lounge
Free cribs/infant beds
Refrigerator
LCD TV
  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 60 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 58 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Grand Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Four Seasons Room, 1 King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Four Seasons Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Grand Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Grand Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Suite

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Suite Two Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Suite Two Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Ambassador Suite One King And One Two Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Ambassador Suite One King And One Two Double Beds

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe 2-bed Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe 2-bed Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Four Seasons Twin Beds Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Four Seasons Twin Beds Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Ambassdor Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Ambassdor Suite

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Executive Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Premier Queen Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Queen Room

  • Sleeps 3
  • 1 King Bed

View all photos for Four Seasons Room With Two Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Four Seasons Room With Two Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room Two Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Room Two Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite Two Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite Two Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Presidential Suite

Lobby

Presidential Suite

  • Sleeps 9
  • 2 King Beds and 2 Double Beds

View all photos for Deluxe Queen Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Grand Four Seasons King Bed Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Four Seasons King Bed Room

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Club Room

  • Sleeps 3
  • 1 King Bed

View all photos for Four Seasons Room With King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Four Seasons Room With King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premier 2-bed Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier 2-bed Room

  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Map
138 Fuhua Third Road, Futian District, Shenzhen, Guangdong, 518048

What's nearby

  • Shenzhen Lianhuashan Park - 16 min walk - 1.4 km
  • Shenzhen Convention and Exhibition Center - 16 min walk - 1.4 km
  • Coco Park Shopping Center - 1 min drive - 1.1 km
  • Huanggang Border Crossing - 3 min drive - 3.2 km
  • Huaqiangbei - 4 min drive - 3.8 km

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Futian Station - 4 min walk
  • Shenzhen Intl. Airport (SZX) - 33 min drive

Restaurants

  • ‪Lavo - ‬2 min walk
  • ‪珍味汤馆 - ‬2 min walk
  • ‪北海渔村 - ‬2 min walk
  • ‪后花园酒吧 - ‬2 min walk
  • ‪醉翁亭 - ‬1 min walk

About this property

Four Seasons Hotel Shenzhen

Luxury hotel near Coco Park Shopping Center
Close to Shenzhen Convention and Exhibition Center, Four Seasons Hotel Shenzhen provides a terrace, a garden, and a hair salon. Treat yourself to a massage, aromatherapy, or hydrotherapy at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and a bar.
Other perks include:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • Meeting rooms, tour/ticket assistance, and a banquet hall
  • Guest reviews speak highly of the helpful staff
Room features
All 266 rooms feature comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, down comforters, and free cribs/infant beds
  • Bathrooms with separate tubs/showers and children's robes
  • 46-inch LCD TVs with cable channels and DVD players
  • Refrigerators, electric kettles, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Korean

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The price is P6,538
P7,624 total
includes taxes & fees
Jul 27 - Jul 28
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 250.70 for adults and CNY 125.35 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • FOO
  • Yi Bar and Lounge
  • Zhou Yue Xuan
  • 松逸

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • DVD player
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 24 floors
  • Banquet hall
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch LCD TV with cable channels
  • DVD player
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 250.7 for adults and CNY 125.35 for children
  • Airport shuttle fee: CNY 800 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The seasonal pool will be open from April 21 to October 01
Pool access available from 6:30 AM to 10:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 12 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Seasons Hotel Shenzhen
Four Seasons Shenzhen
Shenzhen Four Seasons Hotel
Four Seasons Shenzhen Shenzhen
Four Seasons Hotel Shenzhen Hotel
Four Seasons Hotel Shenzhen Shenzhen
Four Seasons Hotel Shenzhen Hotel Shenzhen

Frequently asked questions

Does Four Seasons Hotel Shenzhen have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 6:30 AM–10:30 PM.

How much does it cost to stay at Four Seasons Hotel Shenzhen?

As of Jun 27, 2025, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Shenzhen on Jul 7, 2025 start from P 10,660.24, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Seasons Hotel Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Seasons Hotel Shenzhen?

Self parking is free at this property.

What time is check-in at Four Seasons Hotel Shenzhen?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Four Seasons Hotel Shenzhen?

Check-out is at noon.

Does Four Seasons Hotel Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 800 per vehicle applies.

Where is Four Seasons Hotel Shenzhen located?

Located in Futian, this luxury hotel is within 1 mi (2 km) of Coco Park Shopping Center and Shenzhen Convention and Exhibition Center. Shenzhen Civic Center and Shenzhen Library are also within 1 mi (2 km). Futian Station and Shopping Park Station are within a 5-minute walk.

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Four Seasons Hotel Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 362 out of 503 reviews
Rating 8 - Good. 103 out of 503 reviews
Rating 6 - Okay. 27 out of 503 reviews
Rating 4 - Poor. 5 out of 503 reviews
Rating 2 - Terrible. 6 out of 503 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again
Stayed 4 nights in Aug 2024

10/10 Excellent

Tammy Fai Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, fast check in
Stayed 1 night in Oct 2024

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Jul 2024

10/10 Excellent

mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at this property four seasons service, we went in the winter so the outdoor pool was closed and sauna was also closed for maintance, beds were very comfy and amazing bathroom lots of space great suite. great location we walked everywhere, tons of malls near by and coco park mall with restaurants near by.
Stayed 3 nights in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Aviad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best business hotel in Shenzhen

Excellent hotel Great attentive staff Wonderful facilities Highly recommended!
Stayed 1 night in Jun 2024

10/10 Excellent

Yee Sheung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and excellent staff!
Stayed 1 night in Aug 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel
Stayed 4 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Excellent conditions. Gym equipment should be upgraded to better brands.
Stayed 6 nights in Dec 2024

10/10 Excellent

Aviad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb business hotel

Wonderful hotel. Superb rooms and facilities. Persian and Quentin’ attentive service Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Martin manwah

Prime location just a block away from Cocopark mall where has plenty of good restaurants
Stayed 2 nights in Jun 2024

10/10 Excellent

Wan Ki Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very big and comfortable
Stayed 1 night in Jun 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best experience at Four Seasons Shenzhen!
Stayed 3 nights in May 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times over the years. Nice people, nice hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Bibianna

Liked: Staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in May 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except the carpet and soft a bit old. Staffs here r very nice and helpful.
Stayed 1 night in Nov 2024

2/10 Terrible

Kristin

Disliked: Amenities
Constant tinnitis. No sleep.
Stayed 1 night in Feb 2025

10/10 Excellent

Athena Chor-man

Liked: Amenities
It was a nice stay for one night.
Stayed 1 night in Sep 2023

10/10 Excellent

KO, Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We, a group of 5, booked 2 Club Grand Rooms but got upgraded to 2 Suites on Christmas Day, overnight stay. Initially delighted for the upgrades, only later excited to be in the spacious room with 2 toilets and a BIG bath (must experience). The services on the Club Floor was the best in all branded hotel names. For breakfast, I would go to the 6th floor where your needs would be catered for. ENJOY!
Stayed 1 night in Dec 2024

8/10 Good

Mamdooh

Liked: Staff & service
Disliked: Property conditions & facilities
Ok
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TOP Notch! Luxury Property! What a hotel is suppose to make you feel like… 10’s all around!
Stayed 1 night in May 2023

10/10 Excellent

ANTONIO EDILBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Steve

Liked: Staff & service, amenities, property conditions & facilities
Everything during my stay went very smooth and I felt like I stayed at home. Max Lin was very polite and professional to treat me like a VVIP even if it was my first time to stay there. She guided me through every single benefit and policy when checking in and escorted me to the elevator to make sure I get familiar with the hotel. Breakfast on 6 floor was amazing with the verity and freshness of food. All staffs were nice and spoke fair English making me very comfortable when I was in any needs. The other staffs at the club lounge also very well experienced and respectful with smile every time. Thank you for making my stay as home, Max. Miley, and Phoebe!!
Stayed 3 nights in Jun 2023

6/10 Okay

Raymond

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty and find it disgusting

Spend $300+ for a 5 star hotel experience with my wife. Unfortunately, the sofa was the biggest disappointment. The room size and atmosphere overall was okay. You can see from the sofa there’s white spot on it. This is not what I expect from a four season branded hotel.
Stayed 1 night in Jul 2023