Santa Rosa hotel rooms a the Shangri-La Hotels and Resorts

"The front desk gave me a scare when after early check in & been staying at the place for 2 days, desk lady told me my reservation for the next 4 days (which I had booked & paid for since February 2024) has been cancelled, that I needed to sort it myself. I was beyond mad, left the counter. When I came back she told me it was all arranged & taken cared of. "

"Good "

"The property doesn’t have any amenities such as coffee, toothpaste, toothbrush, wash cloths, shampoo, body soap. The rooms don’t have power outlets beside the beds for customers to use cpap machines. The deluxe rooms are so tiny it’s difficult for a normal sized person to move around without bumping into everything. The bathrooms are small. "

"I debated between 3 and 4 stars and went with 4 because the price is so good. It is very affordable but it is not very clean and staff is not very friendly or attentive. Overall though for such a great price it was pretty good. "

"The staff is super friendly and helpful, the room, specially the AC needs upgrade, AC was not strong enough to get the room cool"

"I love the service and staff"

"Maddie's Place is very charming and they make you feel right at home. "