Riviera Maya Hotels

"Property staff was pleasant and very helpful and friendly. I booked this for our 1 year anniversary and the staff decided to make a sweet gesture by decorating our rooms with hearts. The location was always clean and very convenient access to the beach. Only negative is the all-inclusive drinks are bad but that's what you'd expect from places like that. "

"Xcaret Arte is truly a 5 star resort with high quality of service, food and facilities."

"Went with my family, including 2 tweens. Loved the animals walking so safely, food was above average, drinks so so, personal was amazing! Close to the parks . Rooms are old but clean."

"Our stay at TRS Yucatan was wonderful. The resort is beautiful and the service is top notch. We tried all of the TRS restaurants and also took advantage of the room service which is also included. Our favorites were Capricho for breakfast, Helios or íO by the infinity pool for lunch. We loved the convenience of being able to load a plate of nachos and walk back to our bali bed. Our favorite restaurant for dinner would either be Tentazione(Italian) or La Bohème(French). The room service special taco menu was awesome and definitely hit the spot at 1am after a night drinking by La Terraza(late-night pool). We stayed in Villa 61 & had a Junior Suite w/garden view. The room was spacious and very clean. Our room was on the back side so our balcony faced the jungle/mangroves and felt very private. Our butler Maggie was very helpful and made us feel very special. She made us reservations for dinner any gave so many good recommendations. Sebastian our driver/bell boy at check-in/check out was also fantastic. He gave us the perfect warm welcome and made a lasting impression. Laura the bar tender at La Terraza made the best tequila “special drink” I’ve ever had and I’m not a tequila girl but I definitely was that night lol. Catalino & Ricardo, our bartenders at Gaia(infinity pool bar) were so cool & funny. They made very good tasting cocktails. I would recommend the Riviera Maya, and baby mango shots. All the staff everywhere were amazing but these few really stood out to us. "

"Our recent trip to Secrets Akumal Riviera Maya was an absolute dream! This resort truly lives up to its five-star reputation. We were so impressed by the impeccable service from every single staff member – their genuine warmth and attentiveness made all the difference. I was greeted by name and that gave me a level of importance during my stay. The gourmet dining options are outstanding; we especially loved the authentic Mexican at El Patio and the Italian food at Portofino .The resort's location in Akumal is perfect for snorkeling with turtles, and we took full advantage of the beautiful beach and watersports. Evenings were filled with fantastic entertainment. Every detail, from the pristine rooms to the lush landscaping, contributed to an unforgettable stay. Highly, highly recommend!"

"What else can you expect from a 5 diamond hotel but the absolute best, and they delivered! From the most beautiful and well kept grounds to the restaurants, parks and pools. Everything blew us away. I’ve had the best dishes here. We wake up to a view of exotic birds and monkeys from our balcony. This will hard to top."

"Súper friendly and helpful staff, fun entertainment group and great activities. "

"Facility was clean, staff friendly and helpful. My sister had a wedding at the venue and couldn't have hoped for better service. "

"Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch. "