Because of a travel mishap, I was forced to leave Rarotonga 2 days early. While I pre-booked, and was staying for 12 nights, I thought the hotel owner might be understanding and perhaps allow me to cancel the last two nights, since I was giving her over one weeks notice. However, she was no where to be found during the entire length of stay. I tried leaving a note, I spoke with her mother. Finally, the only way I could get in touch with her was to buy $15 internet cards to email her. Thus, costing me more money. She refused to accommodate me. I thought this demonstrated a complete lack of understanding and sympathy. Furthermore, when I asked her to arrange transport to the airport she tried to charge me TWICE the going rate. I had already taken two trips from the airport and pointed out to her via email that I was already quoted a price half that. She replied that the price was always twice that. Of course, I was able to get to the airport for half of what she quoted me. So, not only would she not accommodate my request to cancel the last two days, she was trying to make even more money off of me. As far as the room, it was ok but the floor was dirty upon arrival. One day cleaning staff was suppose to clean but we were sleeping. We asked them to return later, but they never did. The location is not very good, as there are no restaurants near by except a few lunch spots. Therefore, you must rent a car or a scooter if you stay there.
