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BALAM Playa - 15 Th. Ave

3.0 star property
Hotel with a nearby private beach, a short walk to Quinta Avenida

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Photo gallery for BALAM Playa - 15 Th. Ave

Terrace/patio
Private beach nearby, beach bar
1 bedroom, individually decorated, individually furnished, soundproofing
1 bedroom, individually decorated, individually furnished, soundproofing
Exterior

Reviews

6.0 out of 10

Popular amenities

  • Parking available
  • Bar
  • Pet friendly
  • Breakfast included
  • Housekeeping
  • Pool

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Deluxe Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Panoramic Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Comfort Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Executive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Grand Studio Suite

Terrace/patio

Grand Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Exclusive Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Exclusive Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Separate bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Family Studio Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Smart TV
Ceiling fan
Separate bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

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About the neighborhood

Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.4 km
  • Playacar Beach - 5 min walk - 0.4 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Burger Playa - ‬2 min walk
  • ‪Fives Rooftop - ‬2 min walk
  • ‪Tacos Gomez - ‬1 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk

About this property

BALAM Playa - 15 Th. Ave

Hotel near Quinta Avenida
Close to Playa del Carmen Maritime Terminal and Playa del Carmen Main Beach, BALAM Playa - 15 Th. Ave provides free continental breakfast, a beach bar, and more. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Self parking (surcharge), luggage storage, and concierge services
  • A 24-hour front desk, tour/ticket assistance, and a porter/bellhop
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms are individually furnished, and offer comforts such as first-run movies and air conditioning, in addition to thoughtful touches like free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with heated floors and showers
  • 40-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, full-sized refrigerators/freezers, and first-run movies

Languages

English, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number HSR190307TC4

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Does BALAM Playa - 15 Th. Ave have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–11:00 PM.

Is BALAM Playa - 15 Th. Ave pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 5 per pet, per day.

How much is parking at BALAM Playa - 15 Th. Ave?

Self parking is available for USD 10 per day.

What time is check-in at BALAM Playa - 15 Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at BALAM Playa - 15 Th. Ave?

Check-out is at noon.

Where is BALAM Playa - 15 Th. Ave located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Playa del Carmen Maritime Terminal are also within 10 minutes.

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BALAM Playa - 15 Th. Ave Reviews

Reviews

6.0
Rating 10 - Excellent. 44 out of 215 reviews
Rating 8 - Good. 40 out of 215 reviews
Rating 6 - Okay. 46 out of 215 reviews
Rating 4 - Poor. 27 out of 215 reviews
Rating 2 - Terrible. 58 out of 215 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025

8/10 Good

VICTOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and it has about everything you need
Stayed 4 nights in May 2025

10/10 Excellent

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind for me.
Stayed 4 nights in Jun 2025

8/10 Good

Dimitri

Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025

2/10 Terrible

Niket

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible hotel they used photos that are not the true thing false avertisment
Stayed 5 nights in Apr 2025

10/10 Excellent

Hiram

12
Stayed 1 night in Apr 2025

10/10 Excellent

Jesus Antonio

Liked: Amenities, property conditions & facilities
customer service
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Liked: Amenities
This hotel was exactly what we were wanting! The location is wonderful, located next to so many different shops and restaurants in very close to the beach. Rooms are basic but clean. The rooms are only $25 a night so the price is awesome if you’re coming here expecting all types of amenities, you will be disappointed. We are used to staying in budget hotels so this is exactly what we were looking for! The breakfast is toast, juice, and coffee, if this is something that is not to your liking, there are plenty of other breakfast restaurants around this hotel. The rooftop pool was awesome. We had the whole thing to ourselves every night. We would definitely stay here again please don’t let all the other negative comments. Stop you from staying here if you’re wanting a budget friendly hotel in a great location than this will be the hotel for you.
Stayed 5 nights in Mar 2025

2/10 Terrible

DAN EARL

Disliked: Amenities, property conditions & facilities
wrong place to stay
Stayed 6 nights in Mar 2024

8/10 Good

Alvaro

It's ok
Stayed 1 night in Jul 2024

4/10 Poor

Jeffery

Disliked: Cleanliness, amenities, property conditions & facilities
Broken main door!!!!
Stayed 1 night in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

Price is right, clean , close to everything, (must like bird sounds day and night
Stayed 1 night in Mar 2024

2/10 Terrible

mohamed el mechry

Disliked: Cleanliness, staff & service, property conditions & facilities
Ever have accommodation like this
Stayed 3 nights in Jan 2024

4/10 Poor

Ivan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad breakfast. Not very clean. Old hotel.
Stayed 2 nights in Feb 2024

8/10 Good

robert

Liked: Cleanliness
The hotel was close to a loud dance club. Which made it hard to sleep
Stayed 1 night in Feb 2023

6/10 Okay

Arlen

Disliked: Staff & service, property conditions & facilities
The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread
Stayed 6 nights in Mar 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obviously I DO NOT recommend this place…

There were cockroaches in the room and the bathroom... I mentioned it to Sandra, the manager, and she did nothing about it. She ignored me. I sent her the text and the photos. She got angry... and I just stayed quiet... SHE DOESN'T CARE ABOUT TREATING THE GUEST WELL.
Stayed 3 nights in Oct 2024

8/10 Good

Wilbert

Liked: Cleanliness
The property was central to many things, and restaurants, laundry services, convenience stores were all within a block or so. There was a nearby club so if you are a light sleeper bring earplugs. The hot water takes a long time but that's not an issue if you do cold showers to wake up. Overall good value if you value location over other factors.
Stayed 6 nights in Mar 2023

6/10 Okay

Yesnia

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was not the best you paid what you get it’s more like a motel
Stayed 3 nights in Dec 2023

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The date of check in we arrived late the area was secluded and the building next to this hotel had a notice of legal closure due to human trafficking. My first priority was my family safety which both Expedia and the hotel disregarded. The hotel was dirty, the ac was not working most days and there was no hot water. The experience was horrible
Stayed 6 nights in Aug 2024

6/10 Okay

ramon

Ok
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is closed down by authorities

This hotel had banners and stickers stating that it's "clausurado", this means that the authorities found reasons to shut it down. They are still conducting business in an illegal manner. They check you in through a little window and make you go to another building where the room was smelly and filled with dead bugs. Didn't stay there and money wasn't refunded.
Stayed 2 nights in Feb 2024

4/10 Poor

NIck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Balam Playa

The room had very dim light and some of the hallways and stairs were unlit. The pooll was unlit. I told the clerk about the light and he said they were aware. The door to bathroom was off one of the hinges. Toilet barely flushed. I had to use a bucket. I would not go there again
Stayed 4 nights in Aug 2024

4/10 Poor

Bogdan

Disliked: Staff & service, amenities, property conditions & facilities
Noisy room, was beside the terrasse. The breakfast was verry minimal, The person responsible didn't even want to give an extra slice of bread. The staff at the reception do not speak a word of English. There was no safe in the room, and the sheets appeared to be soiled.
Stayed 1 night in Feb 2024