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"Staff was nice n polite, pool actually worked an accommodate my needs"

"Great hotel, friendly staff and comfortable bed. The bathroom and shower were also lovely. My only gripe is that it was a very hot day and it seemed like the room didn’t get cool enough to our satisfaction (I understand that others may find it satisfactory) for quite awhile. Nearly till the sun went down. "

"I have stayed here a lot over the past 10 years and will continue to stay her will in the area. "

"This is a very nice hotel. I have few notes. The room was beautiful and very clean. We stayed in an accessible room that was overall very well thought out. The shower head for the shower chair would not lock in position and kept sliding down. Not sure if that’s me not having strong enough hands for the task, but if accessibility is the objective, make it usable for everyone eh?The breakfast was nice, but they ran out of a few things well before breakfast was over. That could use better monitoring. The staff smoke too close to the doors. Some of us are very sensitive/ allergic to smoke. That’s a really easy fix. We had a woman from the hotel enter our room around 10am the morning we were scheduled to check out. No explanation or anything, just walked in. That could’ve gone really poorly in a few different directions. We pay for use of the room and the privacy that affords us. Y’all need to respect that. If there’s a chance someone hasn’t checked out, you need to THOROUGHLY announce yourself or better yet, leave us alone until checkout time. "

"I can't remember the last time we had an incredible hotel experience like the one we had. The hotel's location was perfect for exploring Cleveland. It was extremely clean, staff was cheerful and courteous, amenities were numerous, and free breakfasts, dinners and drinks was icing on the cake. "

"Very friendly professional staff. I will be returning to Cleveland soon and look forward to staying at this facility again. Excellent customer service. Amazing staff. "

"Beth the front desk worker, was the best person I have ever worked with at any hotel. She got us in early, she took total care of us. It was a girlss trip vacation for a 50th Birthday, she and the hotel were perfect!"

"Very nice property. Friendly staff and great breakfast and a great happy hour."

"Staff was very friendly and accommodating. "