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Moon Palace Jamaica – All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor swimming pools

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, sun loungers
Exterior detail
Premium bedding, free minibar, in-room safe, individually furnished
Living area
Lobby
VIP Access

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All inclusive
    All inclusive
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
The price is P 20,626
Price available on 12/02/2024

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Governor Suite Ocean View - King Size Bed

Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
2 bedrooms
Premium bedding
Private bathroom
  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
2 bedrooms
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

Highlights

Separate sitting area
Individually furnished
Private indoor spa tub
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

Highlights

Balcony
Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Pillow menu
Premium bedding
  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Mini-fridge
Free minibar items
Smart TV
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Premium bedding
Private bathroom
Bathrobes
  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Private bathroom
Bathrobes
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

Highlights

Balcony
Individually furnished
Air conditioning
Free minibar items
Smart TV
Pillow menu
Premium bedding
Private bathroom
  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

Highlights

Individually furnished
Air conditioning
Mini-fridge
Free minibar items
Smart TV
Premium bedding
Private bathroom
Bathrobes
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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Breakfast included
8.2 out of 10, Very Good, (2575)
The price is P17,143
P17,143 total
includes taxes & fees
Nov 18 - Nov 19
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About the neighborhood

Map
Main Street, Ocho Rios, Saint Ann

What's nearby

  • Turtle Beach - 6 min walk
  • Mahogany Beach - 16 min walk
  • Ocho Rios Fort - 4 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Sun Deck Pizza & Bar - ‬4 min walk
  • ‪Jimmy Buffett's Margaritaville (Ocho Rios) - ‬13 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury all-inclusive property near Dunn's River Falls
Near Turtle Beach, Moon Palace Jamaica – All Inclusive provides a nightclub, 2 swim-up bars, and a beach bar. With a white sand beach, sun loungers, and beach volleyball, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body treatment, and a body wrap at AWE Spa, the onsite spa. The on-site international cuisine buffet restaurant, Buccaneers Reef, offers breakfast, lunch, dinner, and ocean views. Fitness classes are offered at the gym; the property also has a poolside bar, a terrace, and shopping on site. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this property include:
  • 4 outdoor pools and a children's pool, with 2 swim-up bars and sun loungers
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), beach umbrellas, and luggage storage
  • Table tennis, a front-desk safe, and beach towels
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 705 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • Childcare services, coffee/tea makers, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
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Frequently asked questions

Does Moon Palace Jamaica – All Inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Moon Palace Jamaica – All Inclusive?

As of Nov 2, 2024, prices found for a 1-night stay for 2 adults at Moon Palace Jamaica – All Inclusive on Dec 2, 2024 start from P 20,625.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moon Palace Jamaica – All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Moon Palace Jamaica – All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Moon Palace Jamaica – All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Moon Palace Jamaica – All Inclusive?

Check-out is at noon.

Does Moon Palace Jamaica – All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JMD 10000 per person applies.

Are there all-inclusive benefits at Moon Palace Jamaica – All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include kayaking, aerobics classes, bartending classes, and more.

Where is Moon Palace Jamaica – All Inclusive located?

Located in Ocho Rios, this beachfront property is in a regional park and within a 10-minute walk of Ocho Rios Craft Park and Turtle Beach. Dunn's River Falls is 2.7 mi (4.3 km) away.

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 671 out of 1323 reviews" "
Rating 8 - Good. 283 out of 1323 reviews" "
Rating 6 - Okay. 179 out of 1323 reviews" "
Rating 4 - Poor. 84 out of 1323 reviews" "
Rating 2 - Terrible. 106 out of 1323 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacquline M, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My incoming flight was cancelled. Didn't arrive until the next day. Did not get a refund for the missed night. Other than that, it was a wonderful experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The total ambience was very welcoming and relaxing. However, I didn't like that I wasn't told that I had to download the Palace app to access all information and entertainment. I found that out the following day when I called the operator. I also desired more entertainment involving us (the patrons}
Stayed 3 nights in Oct 2024

10/10 Excellent

Nivash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerk Hut for the win
Stayed 4 nights in Oct 2024

10/10 Excellent

The

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Oct 2024

6/10 Okay

Antonia

Liked: Cleanliness
It was OK.
Stayed 1 night in Oct 2024

2/10 Terrible

Folona

Traveled with family and small children
Liked: Staff & service
For the most part the majority of the staff was excellent in their customer service but the reservations department was extremely horrible. Also the night before my check out my daughter was raped by a hotel bartender. Again the staff handling this matter was exceptional.
Stayed 5 nights in Oct 2024

10/10 Excellent

claire

Traveled with partner
Liked: Cleanliness
Clean hotel
Stayed 2 nights in Oct 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Chudian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful close to ocho rios town. Fully secured and the staff is friendly and accommodating. Food at buffet is okay, momo restauant not the best, the italian restaurant was good.. lots of food available all the time, coffee shops, pastry, sandwich shop and jerk huts. Bars all over..i enjoy the pineapple ginger drinks they greeted us at the checkin. Nighly entertainment good and state of the art night club has to be the best amongst all the resorts i have visited. Large gmy with every equipment at your local gym, spa is great and clean. My only thing i miss my flight due to unforeseen circumstance with my passport and i notify them immediately and they just told me sorry we are still charging you for the night. On top of that i came the next day and had to wait more than 2 hours pass checking in time for my room. I was pissed because i have been on road travelling for two days. I ask for a free upgrade since we missed one of 4 nights we were staying there and they said no. How ever i decline a presentation they were offering for free goodies which i can assume is time shares. Its beautiful, safe staff is great and the beach is lovely too but i prob. Won't revisited.
Stayed 4 nights in Oct 2024

6/10 Okay

Amani

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Firstly, I'd just like to mention Eli, the cook at Momo. His customer service was great, as he was so engaging with everyone at the table, even the kids. The property on a whole though was overbooked due to the sale that was going on, and because it was a holiday. Check-in process was absolutely awful. We got there after 12pm, and did not get our wristbands till after 2pm. Everyone knows holidays are very busy, so I think an easier checkin process/system should of been decided on to mitigate the heavy delays, because half of the time we were there waiting on their overloaded system to load to move on to the next guest in our party. The buffet was very mid. Lack of options, and the food was nothing special. The ice-cream they had throughout the property was very nice though, and the a la carte restaurants were pretty good. Entertainment staff was amazing.
Stayed 2 nights in Oct 2024

8/10 Good

ORINTHIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

ervin

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
I liked the amenities but the food was blah, the upkeep of the hotel needs work. Elevators were out most of the time. The sideswalks around the property could use a good power wash. The staff was a mixed blend of people who were very nice and helpful(mostly around the pools and restaurants), to people who were salty and agitated by theyre jobs. The wierdest part for me was all the people standing around the lobby trying to set you up to do a presentation to buy super expensive vacation packages, which was so annoying after an almost 2 hour ride from the airport. Then they keep your bags and bring them to you after you get to your room so you wont get to relax after flying for hours and riding for more hours. Oh and I cant forget the crazy amount of people trying to sell you everything they can. It was just stressful and aggrevating. This hotel could be nice but its just 2 centered around making money. I wont be back. I dont even think I'm coming back to jamaica.
Stayed 4 nights in Oct 2024

10/10 Excellent

Vonnette

Stayed 1 night in Oct 2024

10/10 Excellent

Henry, Inkster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, beautiful hotel with great staff. The food was good, could be better. Only bad experience was with the group selling the Vacation Membership. The two gentlemen were rude and aggressive and almost cause us to miss our evening boat cruise. We did not have time to shower and change clothes.
Stayed 3 nights in Oct 2024

6/10 Okay

Cheung

Traveled with family
Disliked: Staff & service, property conditions & facilities
The property is overhyped and is not value for your money. Food variety was poor and often even unavailable. Pool variety and depth was rather poor as well in that no pool was over 6ft deep. Beaches were of average condition with a lot of plastic bottles. Customer service was terrible as I had to order a roll out mattress multiple times and didn't even receive it, at the seconds mention of one, they even went silent and hung up.
Stayed 1 night in Oct 2024

10/10 Excellent

Venecia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. They have a lot of fun activities to do. The jerk hut was also really good. The nightly shows was definitely something to see. The hotel is huge with lots of things to do.
Stayed 3 nights in Aug 2024

6/10 Okay

Delano

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were without running water at time. Breakfast lines are too long
Stayed 3 nights in Oct 2024

4/10 Poor

Chi man

Traveled with family
Up at 9:30 to have breakfast and the food was already finished . Its Overcrowded .
Stayed 2 nights in Oct 2024

10/10 Excellent

ANGELA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I would recommend is the bathrooms need low down pipes for the shower to accommodate kids
Stayed 3 nights in Oct 2024

10/10 Excellent

Stacy-Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exceptional, no complaints
Stayed 3 nights in Oct 2024

8/10 Good

Rosibell

Stayed 1 night in Sep 2024

2/10 Terrible

Juliet

Liked: Cleanliness, staff & service
I am sorry to say the Moon Palace that I heard about, was not what I experienced, the food was cold always at the buffet, no water to shower in the mornings until about 9:30 am have to use bottle water to brush our teeth in the mornings while waiting for the water to come on.I must say the staffs was extremely nice and try to help the best way they can
Stayed 7 nights in Oct 2024

4/10 Poor

Cheung

The property is over hype it does not have the value what it promises it to have the food was not good at all breakfast lunch and dinner
Stayed 1 night in Oct 2024

2/10 Terrible

Jamila

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Terrible staff, no food options lack of food
Stayed 5 nights in Aug 2024

6/10 Okay

Keisha

Traveled with family
Not my best stay. Extremely crowded, so we had long lines and extensive waits to access buffet and restaurants, room service slow. Will definitely avoid traveling on a local holiday in future.
Stayed 1 night in Oct 2024