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"Friendly and accommodating staff."

"The st James is a beautiful and convenient hotel."

"Phipps was top tier. The breakfast is a buffet style. So there is a credit of 35.00 each day towards breakfast, the bar or laundry( dry cleaning). So keep in mind it is just 10 minute walk to Time square. I love everything about this resort except the housekeeping COORDINATOR. She was rude giving the rating of a one star for just her rudeness. Refusing to allowing me to speak with the manager. In addition to the credit toward your daily amenities, they give you if available codes for the citi bikes. Keep in mind the bikes are for the CLASSIC bikes not the electric bikes. The bikes come in handy. It bear a lot of public transportation so it was great. "

"Wonderful customer service, efficient and friendly staff, spacious handicap accessible room with king size bed, excellent in room dining and a beautiful hotel."

"We had a good experience here for our 4 days in NYC"

"It was very clean and rooms were comfortable. "

"Great location, beautiful hotel, and great staff. But the only problem I had was the small bathroom. I’m 6’8 300 lbs. The bathroom had a toilet tucked in a corner and no large person could fit and the shower was extremely small. "

"Area"

"Everything was great at this hotel m! The staff the location!"